[Openstack-i18n] Usability problem for coordinators: managing join requests?

Ying Chun Guo guoyingc at cn.ibm.com
Mon Sep 14 02:30:44 UTC 2015

I have approved tens of new requests.
I go through most of the steps you wrote down.

Usually, when such email comes, I login with my ID, go to "Language" page, 

locate this language by searching, and then add the user to the language 
The user is located by searching with the user id.
I agree it's not as convenient as Transifex.

@Carlos, maybe you want to track the paint points from users.

Best regards
Ying Chun Guo (Daisy)

Tom Fifield <tom at openstack.org> wrote on 09/14/2015 10:17:47 AM:

> From: Tom Fifield <tom at openstack.org>
> To: "openstack-i18n at lists.openstack.org" 
<openstack-i18n at lists.openstack.org>
> Date: 09/14/2015 10:18 AM
> Subject: [Openstack-i18n] Usability problem for coordinators: 
> managing join requests?
> Hi,
> Please excuse me if I'm missing something obvious here - Zanata is quite 

> new to me :)
> Based on my experience, it seems the process for approving a member 
> request is very "manual" and could be quite frustrating for the large 
> 1. Email comes in:
> """
> Dear Language Team Coordinator,
> Zanata user "Example Name" with id "example" is requesting to join the 
> en (English) language team
> Roles requested:
>      Translator
>      Reviewer
>      Coordinator
> Example Name has included the following message with this request:
> You can add user with username "Example Name" to the "en" team as 
> translator using the "Add Team Member" action on the language team page.
> You can click the link below to go directly to the en-GB Language Team 
> Page. Please reply to Example Name at example at example.org when you have 
> finished processing this request.
> https://translate.openstack.org:443/language/view/en
> You are receiving this mail because:
> You are a coordinator in the "English" language team
> """
> 2. Click the link to go to the Language Team
> 3. Can't do anything - need to login, so click login
> 4. After logging in, you are back at your personal profile page. Can't 
> action the request here, so go back to the email and click the link 
> 5. Expect to see something about the new request on the language team 
> page, but there's nothing there. Can't action the request, so go back 
> and read the email again.
> 6. Click the plus button to get the "Add Team Member" dialogue and 
> realise you need to copy and paste the username from the email into the 
> 7. Realise you don't remember which roles the user applied for. Go back 
> and check the email a fourth time, then enter the roles and click add.
> 8. Email says it's now up to you to manually email the user to let them 
> know they were added :)
> Are any other coordinators having this experience?
> Transifex wasn't perfect in how it dealt with join requests, but at 
> least you could easily see a list of all of the requests for your 
> language and approve them with a single click.
> If I'm not missing something, and this really is the procedure we need 
> to run through 50 times for the larger languages to on-board everyone, 
> then doing it on an ongoing basis, it seems less than ideal :)
> Regards,
> Tom
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> Openstack-i18n at lists.openstack.org
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