[Openstack-i18n] Usability problem for coordinators: managing join requests?

Ying Chun Guo guoyingc at cn.ibm.com
Mon Sep 14 02:43:06 UTC 2015


Forget to mention, you don't need to email the user.
There will be an auto notification email sent.

The auto email likes:

---
Title: Your permissions in language team "pt-BR" have changed

Dear XXX,
Daisy has changed your permissions in language team "pt-BR".
You were:
not a team member
You are now:
a translator
a team coordinator
Please do not reply to this system generated email. For any questions, 
please log in and contact your team coordinator.
---

Best regards
Ying Chun Guo (Daisy)


Ying Chun Guo/China/IBM at IBMCN wrote on 09/14/2015 10:30:44 AM:

> From: Ying Chun Guo/China/IBM at IBMCN
> To: Tom Fifield <tom at openstack.org>, "Carlos A. Muñoz" 
<camunoz at redhat.com>
> Cc: "openstack-i18n at lists.openstack.org" 
<openstack-i18n at lists.openstack.org>
> Date: 09/14/2015 10:32 AM
> Subject: Re: [Openstack-i18n] Usability problem for coordinators: 
> managing join requests?
> 
> :)) 
> I have approved tens of new requests. 
> I go through most of the steps you wrote down. 
> 
> Usually, when such email comes, I login with my ID, go to "Language" 
page, 
> locate this language by searching, and then add the user to the language 
team.
> The user is located by searching with the user id. 
> I agree it's not as convenient as Transifex. 
> 
> @Carlos, maybe you want to track the paint points from users. 
> 
> Best regards
> Ying Chun Guo (Daisy)
> 
> 
> Tom Fifield <tom at openstack.org> wrote on 09/14/2015 10:17:47 AM:
> 
> > From: Tom Fifield <tom at openstack.org> 
> > To: "openstack-i18n at lists.openstack.org" <openstack-
> i18n at lists.openstack.org> 
> > Date: 09/14/2015 10:18 AM 
> > Subject: [Openstack-i18n] Usability problem for coordinators: 
> > managing join requests? 
> > 
> > Hi,
> > 
> > Please excuse me if I'm missing something obvious here - Zanata is 
quite 
> > new to me :)
> > 
> > Based on my experience, it seems the process for approving a member 
> > request is very "manual" and could be quite frustrating for the large 
teams.
> > 
> > 1. Email comes in:
> > 
> > """
> > Dear Language Team Coordinator,
> > 
> > Zanata user "Example Name" with id "example" is requesting to join the 

> > en (English) language team
> > Roles requested:
> > 
> >      Translator
> >      Reviewer
> >      Coordinator
> > 
> > Example Name has included the following message with this request:
> > 
> > You can add user with username "Example Name" to the "en" team as 
> > translator using the "Add Team Member" action on the language team 
page.
> > 
> > You can click the link below to go directly to the en-GB Language Team 

> > Page. Please reply to Example Name at example at example.org when you 
have 
> > finished processing this request.
> > 
> > https://translate.openstack.org:443/language/view/en
> > 
> > You are receiving this mail because:
> > You are a coordinator in the "English" language team
> > """
> > 
> > 2. Click the link to go to the Language Team
> > 3. Can't do anything - need to login, so click login
> > 4. After logging in, you are back at your personal profile page. Can't 

> > action the request here, so go back to the email and click the link 
again
> > 5. Expect to see something about the new request on the language team 
> > page, but there's nothing there. Can't action the request, so go back 
> > and read the email again.
> > 6. Click the plus button to get the "Add Team Member" dialogue and 
> > realise you need to copy and paste the username from the email into 
the box.
> > 7. Realise you don't remember which roles the user applied for. Go 
back 
> > and check the email a fourth time, then enter the roles and click add.
> > 8. Email says it's now up to you to manually email the user to let 
them 
> > know they were added :)
> > 
> > 
> > Are any other coordinators having this experience?
> > 
> > 
> > Transifex wasn't perfect in how it dealt with join requests, but at 
> > least you could easily see a list of all of the requests for your 
> > language and approve them with a single click.
> > 
> > If I'm not missing something, and this really is the procedure we need 

> > to run through 50 times for the larger languages to on-board everyone, 

> > then doing it on an ongoing basis, it seems less than ideal :)
> > 
> > 
> > 
> > 
> > Regards,
> > 
> > 
> > Tom
> > 
> > _______________________________________________
> > Openstack-i18n mailing list
> > Openstack-i18n at lists.openstack.org
> > http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-i18n
> > _______________________________________________
> Openstack-i18n mailing list
> Openstack-i18n at lists.openstack.org
> http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-i18n
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