Open Stack

Jeff,
Thanks for doing this! I agree with starting with the environment to provide context. And the flow is much better. But I think there are still too many questions for an interviewer to get through.

My recommendation would be to have 4-6 very high level questions. For each of those questions, we have a cheat sheet in front of us with a variety of probing questions that will get us to what we want to learn. A lot of times the interviewee will answer those questions on their own, but if they are going in a direction that isn’t helpful, we can use the cheat sheet to keep them on topic. That way we leave opportunity for discovering things we didn’t think to ask and avoid accidentally leading the interviewee to the answers we are looking for.

The first section of this article describes this method -  http://lorrainepaterson.wordpress.com/2010/07/30/user-research-and-persona-creation-part-1-data-gathering-methods/

Also, I still don’t have a good understanding of the goals of this study and what we want the resulting personas to do for us - I think this is making things more difficult for the group, as there is no priority on which topics to cover. I made a pretty lame attempt to write up a goal in the Google doc that Jeff shared.

If people agree with this approach, I have some time today to work on it, or anyone else can jump in.

-Jacki

PS - Sorry everyone for opening the can of worms at the last minute. I meant to look at this last Wednesday and completely forgot.




On Mar 25, 2014, at 7:19 AM, Jeffrey A Calcaterra <jacalcat at us.ibm.com<mailto:jacalcat at us.ibm.com>> wrote:

All,

Here is yet another version...

I had started with my own arrangement of questions yesterday that I was going to send out and blended together what Jacki had done as well. I got the questions down by about a half a page.

A few notes:
1. I started the interview with the environment, which I think is very helpful because that provides much of the context for the subsequent discussion.
2. I tried to combine and remove redundant questions when possible and I put those at the end with comments. Questions that I added are in blue.
3. I added all the Role-specific questions in green.

To me, this seems to flow better as I imagine interviewing a participant. Any feedback?

Jeff

Jeff Calcaterra
IBM SmartCloud Entry User Experience Design and Research
STG UI Patent Board Chair
email: jacalcat at us.ibm.com<mailto:jacalcat at us.ibm.com>




From:        Jacki Bauer <jacki.bauer at RACKSPACE.COM<mailto:jacki.bauer at RACKSPACE.COM>>
To:        "Kruithof, Piet" <pieter.c.kruithof-jr at hp.com<mailto:pieter.c.kruithof-jr at hp.com>>,
Cc:        "Gallagher, Phyllis" <phyllis.gallagher at hp.com<mailto:phyllis.gallagher at hp.com>>, "openstack-personas at lists.openstack.org<mailto:openstack-personas at lists.openstack.org>" <openstack-personas at lists.openstack.org<mailto:openstack-personas at lists.openstack.org>>, Liz Blanchard <lsurette at redhat.com<mailto:lsurette at redhat.com>>
Date:        03/24/2014 01:02 PM
Subject:        Re: [Openstack-personas] link to persona interview questions
________________________________



In an attempt to consolidate questions, I went ahead and sorted all of the questions by theme. Almost all the questions are variations on the following:

  *   What do you do?
  *   How often do you do it?
  *   Who do you work with?
  *   How do you do it?
  *   What do you do it on / Where do you do it?
  *   What are your priorities?
  *   What are your problems?

Here’s the document with the sorted questions - https://docs.google.com/document/d/1E4eujvFhtvBBAuADT9OymXNCkczDV_BpUlje-4Dm2-U/edit?usp=sharing

Obviously we won’t ask people these vague questions, but do the categories represent what we want to learn? Can we eliminate any? Maybe we can come up with one or two main questions per category and leave the others as sub-questions/conversation helpers.

Feel free to leave comments or vote on priorities in the Google doc.

-J






On Mar 23, 2014, at 12:27 AM, Kruithof, Piet <pieter.c.kruithof-jr at hp.com<mailto:pieter.c.kruithof-jr at hp.com>> wrote:

Here is a link to the interview questions for the OpenStack Personas.

https://docs.google.com/forms/d/1bQFygy9RGCam_Nw9xyrXPSY0TxwIcGALTsuSeir-M5s/edit?usp=sharing

One word of warning – there are a lot of questions!  It feels like we may need to reduce it a bit or consolidate some of the questions.

Piet

Pieter Kruithof, MS, CPE
UX Design and Research Lead
Cloud OS

pieter.c.kruithof-jr at hp.com<mailto:pieter.c.kruithof-jr at hp.com>
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M +1 512 5762844

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