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<div>Jeff, </div>
<div>Thanks for doing this! I agree with starting with the environment to provide context. And the flow is much better. But I think there are still too many questions for an interviewer to get through.</div>
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<div>My recommendation would be to have 4-6 very high level questions. For each of those questions, we have a cheat sheet in front of us with a variety of probing questions that will get us to what we want to learn. A lot of times the interviewee will answer
those questions on their own, but if they are going in a direction that isn’t helpful, we can use the cheat sheet to keep them on topic. That way we leave opportunity for discovering things we didn’t think to ask and avoid accidentally leading the interviewee
to the answers we are looking for.</div>
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<div>The first section of this article describes this method - <a href="http://lorrainepaterson.wordpress.com/2010/07/30/user-research-and-persona-creation-part-1-data-gathering-methods/">http://lorrainepaterson.wordpress.com/2010/07/30/user-research-and-persona-creation-part-1-data-gathering-methods/</a></div>
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<div>Also, I still don’t have a good understanding of the goals of this study and what we want the resulting personas to do for us - I think this is making things more difficult for the group, as there is no priority on which topics to cover. I made a pretty
lame attempt to write up a goal in the Google doc that Jeff shared.</div>
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<div>If people agree with this approach, I have some time today to work on it, or anyone else can jump in.</div>
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<div>-Jacki</div>
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<div>PS - Sorry everyone for opening the can of worms at the last minute. I meant to look at this last Wednesday and completely forgot.</div>
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<div>On Mar 25, 2014, at 7:19 AM, Jeffrey A Calcaterra <<a href="mailto:jacalcat@us.ibm.com">jacalcat@us.ibm.com</a>> wrote:</div>
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<blockquote type="cite"><font size="2" face="sans-serif">All,</font> <br>
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<font size="2" face="sans-serif">Here is yet another version...</font> <br>
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<font size="2" face="sans-serif">I had started with my own arrangement of questions yesterday that I was going to send out and blended together what Jacki had done as well. I got the questions down by about a half a page.
</font><br>
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<font size="2" face="sans-serif">A few notes:</font> <br>
<font size="2" face="sans-serif">1. I started the interview with the environment, which I think is very helpful because that provides much of the context for the subsequent discussion.
</font><br>
<font size="2" face="sans-serif">2. I tried to combine and remove redundant questions when possible and I put those at the end with comments. Questions that I added are in blue.
</font><br>
<font size="2" face="sans-serif">3. I added all the Role-specific questions in green.</font>
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<font size="2" face="sans-serif">To me, this seems to flow better as I imagine interviewing a participant. Any feedback?</font>
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<font size="2" face="sans-serif">Jeff</font> <br>
<font size="2" face="sans-serif"><br>
</font><font size="2" face="Arial">Jeff Calcaterra<br>
IBM SmartCloud Entry User Experience Design and Research<br>
STG UI Patent Board Chair<br>
email: <a href="mailto:jacalcat@us.ibm.com">jacalcat@us.ibm.com</a></font> <br>
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<font size="1" color="#5f5f5f" face="sans-serif">From: </font><font size="1" face="sans-serif">Jacki Bauer <<a href="mailto:jacki.bauer@RACKSPACE.COM">jacki.bauer@RACKSPACE.COM</a>></font>
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<font size="1" color="#5f5f5f" face="sans-serif">To: </font><font size="1" face="sans-serif">"Kruithof, Piet" <<a href="mailto:pieter.c.kruithof-jr@hp.com">pieter.c.kruithof-jr@hp.com</a>>,
</font><br>
<font size="1" color="#5f5f5f" face="sans-serif">Cc: </font><font size="1" face="sans-serif">"Gallagher, Phyllis" <<a href="mailto:phyllis.gallagher@hp.com">phyllis.gallagher@hp.com</a>>, "<a href="mailto:openstack-personas@lists.openstack.org">openstack-personas@lists.openstack.org</a>"
<<a href="mailto:openstack-personas@lists.openstack.org">openstack-personas@lists.openstack.org</a>>, Liz Blanchard <<a href="mailto:lsurette@redhat.com">lsurette@redhat.com</a>></font>
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<font size="1" color="#5f5f5f" face="sans-serif">Date: </font><font size="1" face="sans-serif">03/24/2014 01:02 PM</font>
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<font size="1" color="#5f5f5f" face="sans-serif">Subject: </font><font size="1" face="sans-serif">Re: [Openstack-personas] link to persona interview questions</font>
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<font size="3">In an attempt to consolidate questions, I went ahead and sorted all of the questions by theme. Almost all the questions are variations on the following:</font>
<ul>
<li><font size="3">What do you do?</font> </li><li><font size="3">How often do you do it?</font> </li><li><font size="3">Who do you work with?</font> </li><li><font size="3">How do you do it?</font> </li><li><font size="3">What do you do it on / Where do you do it?</font> </li><li><font size="3">What are your priorities?</font> </li><li><font size="3">What are your problems?</font></li></ul>
<font size="3">Here’s the document with the sorted questions - </font><a href="https://docs.google.com/document/d/1E4eujvFhtvBBAuADT9OymXNCkczDV_BpUlje-4Dm2-U/edit?usp=sharing"><font size="3" color="blue"><u>https://docs.google.com/document/d/1E4eujvFhtvBBAuADT9OymXNCkczDV_BpUlje-4Dm2-U/edit?usp=sharing</u></font></a>
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<font size="3">Obviously we won’t ask people these vague questions, but do the categories represent what we want to learn? Can we eliminate any? Maybe we can come up with one or two main questions per category and leave the others as sub-questions/conversation
helpers.</font> <br>
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<font size="3">Feel free to leave comments or vote on priorities in the Google doc.
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<font size="3">-J</font> <br>
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<font size="3">On Mar 23, 2014, at 12:27 AM, Kruithof, Piet <</font><a href="mailto:pieter.c.kruithof-jr@hp.com"><font size="3" color="blue"><u>pieter.c.kruithof-jr@hp.com</u></font></a><font size="3">> wrote:</font>
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<font size="2" color="#5f5f5f" face="Calibri">Here is a link to the interview questions for the OpenStack Personas.
</font><br>
<font size="2" color="#5f5f5f" face="Calibri"> </font> <br>
<a href="https://docs.google.com/forms/d/1bQFygy9RGCam_Nw9xyrXPSY0TxwIcGALTsuSeir-M5s/edit?usp=sharing"><font size="2" color="#813f62" face="Calibri"><u>https://docs.google.com/forms/d/1bQFygy9RGCam_Nw9xyrXPSY0TxwIcGALTsuSeir-M5s/edit?usp=sharing</u></font></a>
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<font size="2" color="#5f5f5f" face="Calibri"> </font> <br>
<font size="2" color="#5f5f5f" face="Calibri">One word of warning – there are a lot of questions! It feels like we may need to reduce it a bit or consolidate some of the questions.</font>
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<font size="2" color="#5f5f5f" face="Calibri"> </font> <br>
<font size="2" color="#5f5f5f" face="Calibri">Piet</font> <br>
<font size="2" color="#5f5f5f" face="Calibri"> </font> <br>
<font size="1" color="#5291ef" face="Arial">Pieter Kruithof, MS, CPE</font><font size="1" color="#808080" face="Arial"><br>
UX Design and Research Lead<br>
Cloud OS</font> <br>
<font size="1" color="#813f62" face="Arial"><u><br>
</u></font><a href="mailto:pieter.c.kruithof-jr@hp.com"><font size="1" color="#808080" face="Arial">pieter.c.kruithof-jr@hp.com</font></a><font size="1" color="#808080" face="Arial"><br>
T +1 970 8981918<br>
M +1 512 5762844</font> <br>
<font size="1" color="#808080" face="Arial"> </font> <br>
<font size="1" color="#808080" face="Arial">"If you think good design is expensive, you should look at the cost of bad design.”</font>
<br>
<font size="1" color="#5291ef" face="Arial">Dr. Ralf Speth, CEO Jaguar</font> <br>
<font size="1" color="#808080" face="Arial"><br>
Hewlett-Packard Company<br>
3404 E Harmony Rd.<br>
FTC06<br>
Fort Collins, CO 80528-9544<br>
USA<br>
</font><font size="2" color="#813f62" face="Calibri"><u><br>
</u></font><a href="http://www.hp.com/"></a><br>
<font size="2" face="Calibri"> </font> <br>
<font size="1">_______________________________________________<br>
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</u></font><a href="mailto:openstack-personas@lists.openstack.org"><font size="1" color="#813f62"><u>openstack-personas@lists.openstack.org</u></font></a><font size="1" color="#813f62"><u><br>
</u></font><a href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas"><font size="1" color="#813f62"><u>http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas</u></font></a>
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<tt><font size="2">_______________________________________________<br>
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</font></tt><a href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas"><tt><font size="2">http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas</font></tt></a><tt><font size="2"><br>
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