[openstack-dev] [bugs] definition of triaged

Dolph Mathews dolph.mathews at gmail.com
Thu Dec 12 22:39:50 UTC 2013

On Thu, Dec 12, 2013 at 3:46 PM, Robert Collins
<robertc at robertcollins.net>wrote:

> Hi, I'm trying to overhaul the bug triage process for nova (initially)
> to make it much lighter and more effective.
> I'll be sending a more comprehensive mail shortly but one thing that
> has been giving me pause is this:
> "
> Confirmed The bug was reproduced or confirmed as a genuine bug
> Triaged The bug comments contain a full analysis on how to properly
> fix the issue
> "
> From wiki.openstack.org/wiki/Bugs
> Putting aside the difficulty of complete reproduction sometimes, I
> don't understand the use of Triaged here.
> In LP they mean:
> Confirmed Verified by someone other than the reporter.
> Triaged     Verified by the bug supervisor.
> So our meaning is very divergent. I'd like us to consolidate on the
> standard meaning - which is that the relative priority of having a
> doctor [developer] attack the problem has been assessed.
> Specifically:
>  - we should use Triaged to indicate that:
>     - we have assigned a priority
>     - we believe it's a genuine bug
>     - we have routed[tagged] it to what is probably the right place

++ that's exactly how I use it, with some emphasis on "believe" which I use
to differentiate from this from "Confirmed" ...

> [vendor driver/low-hanging-fruit etc]
>  - we should use Incomplete if we aren't sure that its a bug and need
> the reporter to tell us more to be sure
>  - triagers shouldn't ever set 'confirmed' - thats reserved solely for
> end users to tell us that more than one user is encountering the
> problem.

As a "triager", if I put my user hat on and am able to reproduce a bug,
I'll mark Confirmed, otherwise it's just Triaged.

> -Rob
> --
> Robert Collins <rbtcollins at hp.com>
> Distinguished Technologist
> HP Converged Cloud
> _______________________________________________
> OpenStack-dev mailing list
> OpenStack-dev at lists.openstack.org
> http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-dev


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