<div dir="ltr"><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Dec 12, 2013 at 3:46 PM, Robert Collins <span dir="ltr"><<a href="mailto:robertc@robertcollins.net" target="_blank">robertc@robertcollins.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi, I'm trying to overhaul the bug triage process for nova (initially)<br>
to make it much lighter and more effective.<br>
<br>
I'll be sending a more comprehensive mail shortly but one thing that<br>
has been giving me pause is this:<br>
"<br>
Confirmed The bug was reproduced or confirmed as a genuine bug<br>
Triaged The bug comments contain a full analysis on how to properly<br>
fix the issue<br>
"<br>
<br>
>From <a href="http://wiki.openstack.org/wiki/Bugs" target="_blank">wiki.openstack.org/wiki/Bugs</a><br>
<br>
Putting aside the difficulty of complete reproduction sometimes, I<br>
don't understand the use of Triaged here.<br>
<br>
In LP they mean:<br>
<br>
Confirmed Verified by someone other than the reporter.<br>
Triaged Verified by the bug supervisor.<br>
<br>
So our meaning is very divergent. I'd like us to consolidate on the<br>
standard meaning - which is that the relative priority of having a<br>
doctor [developer] attack the problem has been assessed.<br>
<br>
Specifically:<br>
- we should use Triaged to indicate that:<br>
- we have assigned a priority<br>
- we believe it's a genuine bug<br>
- we have routed[tagged] it to what is probably the right place<br></blockquote><div><br></div><div>++ that's exactly how I use it, with some emphasis on "believe" which I use to differentiate from this from "Confirmed" ...</div>
<div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
[vendor driver/low-hanging-fruit etc]<br>
- we should use Incomplete if we aren't sure that its a bug and need<br>
the reporter to tell us more to be sure<br>
- triagers shouldn't ever set 'confirmed' - thats reserved solely for<br>
end users to tell us that more than one user is encountering the<br>
problem.<br></blockquote><div><br></div><div>As a "triager", if I put my user hat on and am able to reproduce a bug, I'll mark Confirmed, otherwise it's just Triaged.</div><div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<br>
-Rob<br>
<span class="HOEnZb"><font color="#888888"><br>
<br>
<br>
--<br>
Robert Collins <<a href="mailto:rbtcollins@hp.com">rbtcollins@hp.com</a>><br>
Distinguished Technologist<br>
HP Converged Cloud<br>
<br>
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</font></span></blockquote></div><br><br clear="all"><div><br></div>-- <br><div><br></div>-Dolph
</div></div>