[Openstack] [Openstack-operators] Companies Offering Paid Support?

Adam Lawson alawson at aqorn.com
Fri Mar 7 22:22:28 UTC 2014


They're based in Germany but the team with which we're engaging isn't
facing a language barrier. We're facing a "how do we get XYZ working"
barrier. ; )

Mahalo,
Adam


*Adam Lawson*
AQORN, Inc.
427 North Tatnall Street
Ste. 58461
Wilmington, Delaware 19801-2230
Toll-free: (888) 406-7620



On Fri, Mar 7, 2014 at 2:19 PM, Rick Ashford <rashford at suse.com> wrote:

> If they're based in Germany, it might make sense to engage with SUSE.  We
> have an OpenStack-based cloud solution and our engineering team is based in
> Germany, so they would have local expertise in their native language.
>
>
>
>
> Rick Ashford
> Technical Specialist
> rashford at suse.com
> (512)782-4318
>
> >>> Adam Lawson <alawson at aqorn.com> 03/07/14 4:11 PM >>>
>
> Much appreciated for all of the responses. I actually lost some sleep over
> this last night. Those who have support capabilities, please reach out to
> me offline for further coordination. Basically our company was engaged to
> deploy a Swift platform for a Fortune 50 client for internal and (eventual)
> external consumers. Deploying the cluster from scratch is presenting us
> with some authentication challenges we're scratching our heads to overcome.
> Will likely need some guidance deploying the multi-proxy multi-keystone
> geo-disperse PoC to use as lessons learned in the upcoming pilot.
>
> ?
>
> Company HQ is in Germany so other security-related assistance might come
> into play. But right now we just need support availability around the PoC
> which needs to be functional and consistent with our design.
>
> ?
>
> Thanks all. Glad to see support options are out there!
>
>
> *Adam Lawson*
> AQORN, Inc.
> 427 North Tatnall Street
> Ste. 58461
> Wilmington, Delaware 19801-2230
> Toll-free: (888) 406-7620
>
>
>
> On Fri, Mar 7, 2014 at 1:02 PM, Dimitri Maziuk <dmaziuk at bmrb.wisc.edu>wrote:
>
>> On 03/07/2014 02:39 PM, Adam Lawson wrote:
>>
>> > I like the guys at Mirantis but it seems they prefer long-term
>> professional
>> > service engagements that are well beyond the budget of most individuals
>> and
>> > SMB's. Not a fault issue, just not the sort of engagement companies
>> like us
>> > would find useful for shorter/targeted engagements.
>>
>> I'm sure you realize that figuring out all the tentacles hiding inside
>> somebody's homegrown no-distribution ${software} installation is the
>> biggest part of the support effort; it's a significant investment of
>> time and resources. If it were me, I'd charge $X per year or $X+e for a
>> one-off engagement because in the latter case I get no R for the I.
>>
>> --
>> Dimitri Maziuk
>> Programmer/sysadmin
>> BioMagResBank, UW-Madison -- http://www.bmrb.wisc.edu
>>
>>
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>
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