<div dir="ltr">They're based in Germany but the team with which we're engaging isn't facing a language barrier. We're facing a "how do we get XYZ working" barrier. ; )<div><br></div><div>Mahalo,</div>
<div>Adam</div></div><div class="gmail_extra"><br clear="all"><div><div dir="ltr"><div><font><div style="font-family:arial;font-size:small"><b><i><br>Adam Lawson</i></b></div><div><font><font color="#666666" size="1"><div style="font-family:arial;font-size:small">
AQORN, Inc.</div><div style="font-family:arial;font-size:small">427 North Tatnall Street</div><div style="font-family:arial;font-size:small">Ste. 58461</div><div style="font-family:arial;font-size:small">Wilmington, Delaware 19801-2230</div>
<div style="font-family:arial;font-size:small">Toll-free: (888) 406-7620</div></font></font></div></font></div><div style="font-family:arial;font-size:small"><img src="http://www.aqorn.com/images/logo.png" width="96" height="39"><br>
</div></div></div>
<br><br><div class="gmail_quote">On Fri, Mar 7, 2014 at 2:19 PM, Rick Ashford <span dir="ltr"><<a href="mailto:rashford@suse.com" target="_blank">rashford@suse.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="font-family:Helvetica,Arial,sans-serif;font-size:13px"><div><div>If they're based in Germany, it might make sense to engage with SUSE. We have an OpenStack-based cloud solution and our engineering team is based in Germany, so they would have local expertise in their native language.</div>
<br><span> </span><span><br><br><br><div style="clear:both"><div>Rick Ashford<br>Technical Specialist</div><div><a href="mailto:rashford@suse.com" target="_blank">rashford@suse.com</a><br><a href="tel:%28512%29782-4318" value="+15127824318" target="_blank">(512)782-4318</a><br>
</div></div><br>>>> Adam Lawson <<a href="mailto:alawson@aqorn.com" target="_blank">alawson@aqorn.com</a>> 03/07/14 4:11 PM >>><br></span><div><div class="h5"><div dir="ltr"><p class="MsoNormal" style="font-family:arial,sans-serif;font-size:13px">
Much appreciated for all of the responses. I actually lost some sleep over this last night. Those who have support capabilities, please reach out to me offline for further coordination. Basically our company was engaged to deploy a Swift platform for a Fortune 50 client for internal and (eventual) external consumers. Deploying the cluster from scratch is presenting us with some authentication challenges we're scratching our heads to overcome. Will likely need some guidance deploying the multi-proxy multi-keystone geo-disperse PoC to use as lessons learned in the upcoming pilot.<u></u><u></u></p>
<div style="font-family:arial,sans-serif;font-size:13px"><div><p class="MsoNormal"><u></u>?<u></u></p></div><div><p class="MsoNormal">Company HQ is in Germany so other security-related assistance might come into play. But right now we just need support availability around the PoC which needs to be functional and consistent with our design.<u></u><u></u></p>
</div><div><p class="MsoNormal"><u></u>?<u></u></p></div><div><p class="MsoNormal">Thanks all. Glad to see support options are out there!</p></div></div></div></div></div><div class="gmail_extra"><div><div class="h5"><br clear="all">
<div><div dir="ltr"><div> <font><div style="font-family:arial;font-size:small"><b><i><br>Adam Lawson</i></b></div><div><font><font color="#666666" size="1"><div style="font-family:arial;font-size:small">AQORN, Inc.</div><div style="font-family:arial;font-size:small">
427 North Tatnall Street</div><div style="font-family:arial;font-size:small">Ste. 58461</div><div style="font-family:arial;font-size:small">Wilmington, Delaware 19801-2230</div><div style="font-family:arial;font-size:small">
Toll-free: <a href="tel:%28888%29%20406-7620" value="+18884067620" target="_blank">(888) 406-7620</a></div></font></font></div></font></div><div style="font-family:arial;font-size:small"><img src="http://www.aqorn.com/images/logo.png" width="96" height="39"><br>
</div></div></div> <br><br></div></div><div class="gmail_quote"><div><div class="h5">On Fri, Mar 7, 2014 at 1:02 PM, Dimitri Maziuk <span dir="ltr"><<a href="mailto:dmaziuk@bmrb.wisc.edu" target="_blank">dmaziuk@bmrb.wisc.edu</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5"> <div>On 03/07/2014 02:39 PM, Adam Lawson wrote:<br> <br> > I like the guys at Mirantis but it seems they prefer long-term professional<br>
> service engagements that are well beyond the budget of most individuals and<br> > SMB's. Not a fault issue, just not the sort of engagement companies like us<br> > would find useful for shorter/targeted engagements.<br>
<br> </div>I'm sure you realize that figuring out all the tentacles hiding inside<br> somebody's homegrown no-distribution ${software} installation is the<br> biggest part of the support effort; it's a significant investment of<br>
time and resources. If it were me, I'd charge $X per year or $X+e for a<br> one-off engagement because in the latter case I get no R for the I.<br> <span><font color="#888888"><br> --<br> Dimitri Maziuk<br> Programmer/sysadmin<br>
BioMagResBank, UW-Madison -- <a href="http://www.bmrb.wisc.edu" target="_blank">http://www.bmrb.wisc.edu</a><br> <br> </font></span><br>_______________________________________________<br> Mailing list: <a href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack" target="_blank">http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack</a><br>
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