[Openstack-personas] link to persona interview questions
Jeffrey A Calcaterra
jacalcat at us.ibm.com
Fri Mar 28 12:21:40 UTC 2014
Hi Piet,
We used it yesterday and it seemed to work very well.
Jeff
Jeff Calcaterra
IBM SmartCloud Entry User Experience Design and Research
STG UI Patent Board Chair
email: jacalcat at us.ibm.com
Portfolio: http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/
From: "Kruithof, Piet" <pieter.c.kruithof-jr at hp.com>
To: Jacki Bauer <jacki.bauer at RACKSPACE.COM>, Jeffrey A
Calcaterra/Raleigh/IBM at IBMUS,
Cc: Ju Lim <julim at redhat.com>, Liz Blanchard <lsurette at redhat.com>,
"Meingast, Melissa" <Melissa.Meingast at hp.com>, Michelle Peterson
<michelle.peterson at RACKSPACE.COM>,
"openstack-personas at lists.openstack.org"
<openstack-personas at lists.openstack.org>, "Gallagher, Phyllis"
<phyllis.gallagher at hp.com>, Thuy T Duong/Austin/IBM at IBMUS
Date: 03/27/2014 03:28 PM
Subject: RE: [Openstack-personas] link to persona interview
questions
Just wanted to confirm that the link that Jeff had provided is the final
questionnaire. If so, I’ll go ahead and add it to the Google form.
Piet
From: Jacki Bauer [mailto:jacki.bauer at RACKSPACE.COM]
Sent: Wednesday, March 26, 2014 9:14 AM
To: Jeffrey A Calcaterra
Cc: Ju Lim; Liz Blanchard; Meingast, Melissa; Michelle Peterson;
openstack-personas at lists.openstack.org; Gallagher, Phyllis; Kruithof,
Piet; Thuy T Duong
Subject: Re: [Openstack-personas] link to persona interview questions
Thanks Jeff, I think this is totally manageable now and will make for
informative pilot interviews.
I think recording these is really important. Has anyone recorded a google
hangout before? If I can’t figure out how to do it I might just use webex.
On Mar 25, 2014, at 10:45 PM, Jeffrey A Calcaterra <jacalcat at us.ibm.com>
wrote:
All,
I tried to pare down the survey in the way along the lines that Jackie had
suggested. Here are the results:
https://docs.google.com/document/d/1iVhjIQ1Rhd-i6HuAB9hvuERQF_x78giOiJsSRhbuCWk/edit
Changes:
1. I pared the questions down to about 1 1/2 pages and added a small
introduction.
2. I tried to combine questions as much as possible and ask them more
indirectly. For example, I asked "" for both of these:
-Cloud End Users - How do you know how your applications/services are
doing? How do you know if there is a problem?
-Cloud Operators - Where and how do you learn about new releases and
feature improvements to OpenStack (or cloud tech overall)
Hopefully, the role of the user will make the right areas to probe
obvious.
3. Newly added questions are blue. They are mostly trying to get at some
of the more direct questions in a more open-ended way.
It seems much more manageable.
Also, I agree with Jackie's goals and added "Common scenarios for
OpenStack", which I would also include things like self-service vs. admin
provisioned and permissions for end users.
Finally, I'm not sure if everyone was planning to record. We said that it
is optional in our emails to participants and we will ask when
participants join. I added that to the intro.
Jeff
Jeff Calcaterra
IBM SmartCloud Entry User Experience Design and Research
STG UI Patent Board Chair
email: jacalcat at us.ibm.com
Portfolio: http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/
From: Jacki Bauer <jacki.bauer at rackspace.com>
To: Jeffrey A Calcaterra/Raleigh/IBM at IBMUS,
Cc: Liz Blanchard <lsurette at redhat.com>, "Gallagher, Phyllis" <
phyllis.gallagher at hp.com>, "Kruithof, Piet" <pieter.c.kruithof-jr at hp.com>,
Ju Lim <julim at redhat.com>, "Meingast, Melissa" <Melissa.Meingast at hp.com>,
"openstack-personas at lists.openstack.org" <
openstack-personas at lists.openstack.org>, Thuy T Duong/Austin/IBM at IBMUS,
Michelle Peterson <michelle.peterson at rackspace.com>
Date: 03/25/2014 09:26 AM
Subject: Re: [Openstack-personas] link to persona interview
questions
Jeff,
Thanks for doing this! I agree with starting with the environment to
provide context. And the flow is much better. But I think there are still
too many questions for an interviewer to get through.
My recommendation would be to have 4-6 very high level questions. For each
of those questions, we have a cheat sheet in front of us with a variety of
probing questions that will get us to what we want to learn. A lot of
times the interviewee will answer those questions on their own, but if
they are going in a direction that isn’t helpful, we can use the cheat
sheet to keep them on topic. That way we leave opportunity for discovering
things we didn’t think to ask and avoid accidentally leading the
interviewee to the answers we are looking for.
The first section of this article describes this method -
http://lorrainepaterson.wordpress.com/2010/07/30/user-research-and-persona-creation-part-1-data-gathering-methods/
Also, I still don’t have a good understanding of the goals of this study
and what we want the resulting personas to do for us - I think this is
making things more difficult for the group, as there is no priority on
which topics to cover. I made a pretty lame attempt to write up a goal in
the Google doc that Jeff shared.
If people agree with this approach, I have some time today to work on it,
or anyone else can jump in.
-Jacki
PS - Sorry everyone for opening the can of worms at the last minute. I
meant to look at this last Wednesday and completely forgot.
On Mar 25, 2014, at 7:19 AM, Jeffrey A Calcaterra <jacalcat at us.ibm.com>
wrote:
All,
Here is yet another version...
I had started with my own arrangement of questions yesterday that I was
going to send out and blended together what Jacki had done as well. I got
the questions down by about a half a page.
A few notes:
1. I started the interview with the environment, which I think is very
helpful because that provides much of the context for the subsequent
discussion.
2. I tried to combine and remove redundant questions when possible and I
put those at the end with comments. Questions that I added are in blue.
3. I added all the Role-specific questions in green.
To me, this seems to flow better as I imagine interviewing a participant.
Any feedback?
Jeff
Jeff Calcaterra
IBM SmartCloud Entry User Experience Design and Research
STG UI Patent Board Chair
email: jacalcat at us.ibm.com
From: Jacki Bauer <jacki.bauer at RACKSPACE.COM>
To: "Kruithof, Piet" <pieter.c.kruithof-jr at hp.com>,
Cc: "Gallagher, Phyllis" <phyllis.gallagher at hp.com>, "
openstack-personas at lists.openstack.org" <
openstack-personas at lists.openstack.org>, Liz Blanchard <
lsurette at redhat.com>
Date: 03/24/2014 01:02 PM
Subject: Re: [Openstack-personas] link to persona interview
questions
In an attempt to consolidate questions, I went ahead and sorted all of the
questions by theme. Almost all the questions are variations on the
following:
What do you do?
How often do you do it?
Who do you work with?
How do you do it?
What do you do it on / Where do you do it?
What are your priorities?
What are your problems?
Here’s the document with the sorted questions -
https://docs.google.com/document/d/1E4eujvFhtvBBAuADT9OymXNCkczDV_BpUlje-4Dm2-U/edit?usp=sharing
Obviously we won’t ask people these vague questions, but do the categories
represent what we want to learn? Can we eliminate any? Maybe we can come
up with one or two main questions per category and leave the others as
sub-questions/conversation helpers.
Feel free to leave comments or vote on priorities in the Google doc.
-J
On Mar 23, 2014, at 12:27 AM, Kruithof, Piet <pieter.c.kruithof-jr at hp.com>
wrote:
Here is a link to the interview questions for the OpenStack Personas.
https://docs.google.com/forms/d/1bQFygy9RGCam_Nw9xyrXPSY0TxwIcGALTsuSeir-M5s/edit?usp=sharing
One word of warning – there are a lot of questions! It feels like we may
need to reduce it a bit or consolidate some of the questions.
Piet
Pieter Kruithof, MS, CPE
UX Design and Research Lead
Cloud OS
pieter.c.kruithof-jr at hp.com
T +1 970 8981918
M +1 512 5762844
"If you think good design is expensive, you should look at the cost of bad
design.”
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Hewlett-Packard Company
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