Open Stack

Piet,

IBM is representing a fairly wide variety of products, so maybe we can put 
together a draft list and then everyone else can add to it as needed. Some 
of the team is still on vacation, though, so we might take some time to 
follow-up. 

Jeff

Jeff Calcaterra
IBM SmartCloud Entry User Experience Design and Research
STG UI Patent Board Chair
email: jacalcat at us.ibm.com
Portfolio: http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/ 



From:   "Kruithof, Piet" <pieter.c.kruithof-jr at hp.com>
To:     Ju Lim <julim at redhat.com>, Liz Blanchard <lsurette at redhat.com>, 
Dave Neary <dneary at redhat.com>, Jaromir Coufal <jcoufal at redhat.com>, aj 
<aj at suse.com>, jenny <jenny at puppetlabs.com>, Tom Fifield 
<tom at openstack.org>, "fei at puppetlabs.com" <fei at puppetlabs.com>, jacki 
bauer <jacki.bauer at rackspace.com>, Birgit Schmidt-Wesche/Somers/IBM at IBMUS, 
Terry Bleizeffer/Raleigh/IBM at IBMUS, Jeffrey A 
Calcaterra/Raleigh/IBM at IBMUS, "Meingast, Melissa" 
<Melissa.Meingast at hp.com>, "john pruitt" <john_pruitt at dell.com>, "Lyle, 
David" <david.lyle at hp.com>, Thuy T Duong/Austin/IBM at IBMUS, David 
Avila/Austin/IBM at IBMUS, Nick Chase <nchase at mirantis.com>, Nermina Miller 
<nmiller at mirantis.com>, aortega <aortega at redhat.com>, Julie Pichon 
<jpichon at redhat.com>, 
Cc:     Tristan Goode <tristan at aptira.com>
Date:   01/06/2014 06:50 PM
Subject:        Quick question about roles



Ccing Tristan
 
Here are the IBM Cloud Persona roles.  I was hoping to use them as a basis 
for the screener to make sure that we have adequate coverage for the 
different kinds of roles.  Having said that, it’s also probably obvious 
that were not going to be able to cover all of them because there are a 
lot…
 
I’m also willing to consider another taxonomy if there is a viable 
alternative.
 
A couple of questions:
1.      Do these reflect what you’ve seen in the field?  If not, can you 
recommend any changes or additional roles.
2.      In your opinion, are there a subset that would provide adequate 
coverage?  For example, are there ~8 that are more important than the 
others?
 
Thanks,
 
Piet
 
 
 

Role
Main Responsibility 
Cloud Service Creator
Develop the technical and business aspects of a (simple or higher-level) 
cloud service 
Service Component Dev.
Design, implement, publish and maintain the technical aspects of a service 
component 
Service Composer 
Compose higher-level cloud services from existing cloud services 
Offering Manager
Define offering characteristics for a cloud service (price, royalties, 
subscription, etc.) 


Cloud Service Provider
Provide all types of services (SPI, etc.) to a Service Consumer 
Deployment Architect
Evaluate and configure service settings and assure compliance requirements 
are met 
Business Manager
Negotiate and manage service creator contracts and consumer accounts 
Cloud Business Office
Account consumers for services offered by service provider, or offered on 
behalf of service creator 
Customer Account Manager
Be available to (private cloud) customer 24x7 (monitoring usage, SLA, 
etc.) 
Transition Manager
Enable consumer to use the cloud service, incl. boarding, integration, 
etc. 
Cloud Education Specialist
Provide appropriate training on cloud related matters as required by 
customers 
Cloud Service Consultant
Assist customers in assessing, creating or validating (incl. security) a 
cloud service 
Service Manager
Ensuring smooth service processes for all operational and business support 
systems 
Security & Risk Manager
Manage Provider’s risks associated with development, delivery, support and 
use of services 
Operations Manager
Manage technical infrastructure required for providing cloud services 
Operator 
Monitor running systems, and track and initially triage events 
IT Administrator
Responsible for all cloud operational processes in their area of expertise 
(e.g., Network) 
Green IT Analyst
Focus on the efficiency of the infrastructure (cost / power savings, ROI, 
etc.) 
Facilities Manager
Ensure proper machine, power, cable, and cooling setup and maintenance 
Customer Support & Care
Support customers’ real time use of the service and resolve level 1, 2, 
and 3 problems 


Cloud Service Consumer
Consume all types of services (SPI) offered by a Service Provider 
Consumer Business Manager
Financial, incl. approval, responsibility and accountability for consumed 
services 
Service Integrator
Design, develop, & maintain the integration between cloud and (non-) cloud 
environments 
Consumer Administrator
Responsible for all cloud operational processes, and techn. communication 
between Provider and Consumer 
Tenant Administrator 
Responsible for administering a customer’s communities and their resources 

Workload Administrator
Administer workload and services to meet the needs and SLAs of end users 
Data Administrator
Specify and regulate location based data access and sharing 
Security Administrator
Manage Consumer’s risks associated with the cloud service (policies, 
audits, compliance) 
Consumer End User
Request & use resources, depending on aaS offering (IaaS, PaaS, SaaS, etc. 
user) 
 
 
 
 
 
 
 
 
 
Pieter Kruithof, MS, CPE
UX Design and Research Lead
Cloud OS

pieter.c.kruithof-jr at hp.com
T +1 970 8981918
M +1 512 5762844
 
"Form Follows Emotion.”  Hartmut Esslinger

Hewlett-Packard Company
3404 E Harmony Rd.
FTC06
Fort Collins, CO 80528-9544
USA


 

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