<font size=2 face="sans-serif">Piet,</font>
<br>
<br><font size=2 face="sans-serif">IBM is representing a fairly wide variety
of products, so maybe we can put together a draft list and then everyone
else can add to it as needed. Some of the team is still on vacation, though,
so we might take some time to follow-up. </font>
<br>
<br><font size=2 face="sans-serif">Jeff</font>
<br><font size=2 face="sans-serif"><br>
</font><font size=2 face="Arial">Jeff Calcaterra<br>
IBM SmartCloud Entry User Experience Design and Research<br>
STG UI Patent Board Chair<br>
email: jacalcat@us.ibm.com<br>
Portfolio: </font><a href=http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/><font size=2 color=blue face="Arial"><u>http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/</u></font></a><font size=2 face="Arial">
</font>
<br>
<br>
<br>
<br><font size=1 color=#5f5f5f face="sans-serif">From:
</font><font size=1 face="sans-serif">"Kruithof, Piet"
<pieter.c.kruithof-jr@hp.com></font>
<br><font size=1 color=#5f5f5f face="sans-serif">To:
</font><font size=1 face="sans-serif">Ju Lim <julim@redhat.com>,
Liz Blanchard <lsurette@redhat.com>, Dave Neary <dneary@redhat.com>,
Jaromir Coufal <jcoufal@redhat.com>, aj <aj@suse.com>, jenny
<jenny@puppetlabs.com>, Tom Fifield <tom@openstack.org>, "fei@puppetlabs.com"
<fei@puppetlabs.com>, jacki bauer <jacki.bauer@rackspace.com>,
Birgit Schmidt-Wesche/Somers/IBM@IBMUS, Terry Bleizeffer/Raleigh/IBM@IBMUS,
Jeffrey A Calcaterra/Raleigh/IBM@IBMUS, "Meingast, Melissa" <Melissa.Meingast@hp.com>,
"john pruitt" <john_pruitt@dell.com>, "Lyle, David"
<david.lyle@hp.com>, Thuy T Duong/Austin/IBM@IBMUS, David Avila/Austin/IBM@IBMUS,
Nick Chase <nchase@mirantis.com>, Nermina Miller <nmiller@mirantis.com>,
aortega <aortega@redhat.com>, Julie Pichon <jpichon@redhat.com>,
</font>
<br><font size=1 color=#5f5f5f face="sans-serif">Cc:
</font><font size=1 face="sans-serif">Tristan Goode <tristan@aptira.com></font>
<br><font size=1 color=#5f5f5f face="sans-serif">Date:
</font><font size=1 face="sans-serif">01/06/2014 06:50 PM</font>
<br><font size=1 color=#5f5f5f face="sans-serif">Subject:
</font><font size=1 face="sans-serif">Quick question
about roles</font>
<br>
<hr noshade>
<br>
<br>
<br><font size=2 color=#5f5f5f face="Calibri">Ccing Tristan</font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=2 color=#5f5f5f face="Calibri">Here are the IBM Cloud Persona
roles. I was hoping to use them as a basis for the screener to make
sure that we have adequate coverage for the different kinds of roles. Having
said that, it’s also probably obvious that were not going to be able to
cover all of them because there are a lot…</font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=2 color=#5f5f5f face="Calibri">I’m also willing to consider
another taxonomy if there is a viable alternative.</font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=2 color=#5f5f5f face="Calibri">A couple of questions:</font>
<br><font size=2 color=#5f5f5f face="Calibri">1. Do
these reflect what you’ve seen in the field? If not, can you recommend
any changes or additional roles.</font>
<br><font size=2 color=#5f5f5f face="Calibri">2. In
your opinion, are there a subset that would provide adequate coverage?
For example, are there ~8 that are more important than the others?</font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=2 color=#5f5f5f face="Calibri">Thanks,</font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=2 color=#5f5f5f face="Calibri">Piet</font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<p>
<table width=1097 style="border-collapse:collapse;">
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:1px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Role</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:1px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Main
Responsibility </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri"><b>Cloud
Service Creator</b></font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri"><b>Develop
the technical and business aspects of a (simple or higher-level) cloud
service </b></font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Service
Component Dev.</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Design,
implement, publish and maintain the technical aspects of a service component
</font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Service
Composer </font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Compose
higher-level cloud services from existing cloud services </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Offering
Manager</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Define
offering characteristics for a cloud service (price, royalties, subscription,
etc.) </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;">
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;">
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri"><b>Cloud
Service Provider</b></font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri"><b>Provide
all types of services (SPI, etc.) to a Service Consumer </b></font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Deployment
Architect</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Evaluate
and configure service settings and assure compliance requirements are met
</font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Business
Manager</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Negotiate
and manage service creator contracts and consumer accounts </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Cloud
Business Office</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Account
consumers for services offered by service provider, or offered on behalf
of service creator </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Customer
Account Manager</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Be
available to (private cloud) customer 24x7 (monitoring usage, SLA, etc.)
</font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Transition
Manager</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Enable
consumer to use the cloud service, incl. boarding, integration, etc. </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Cloud
Education Specialist</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Provide
appropriate training on cloud related matters as required by customers
</font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Cloud
Service Consultant</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Assist
customers in assessing, creating or validating (incl. security) a cloud
service </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Service
Manager</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Ensuring
smooth service processes for all operational and business support systems
</font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Security
& Risk Manager</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Manage
Provider’s risks associated with development, delivery, support and use
of services </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Operations
Manager</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Manage
technical infrastructure required for providing cloud services </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Operator
</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Monitor
running systems, and track and initially triage events </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">IT
Administrator</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Responsible
for all cloud operational processes in their area of expertise (e.g., Network)
</font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Green
IT Analyst</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Focus
on the efficiency of the infrastructure (cost / power savings, ROI, etc.)
</font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Facilities
Manager</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Ensure
proper machine, power, cable, and cooling setup and maintenance </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Customer
Support & Care</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Support
customers’ real time use of the service and resolve level 1, 2, and 3
problems </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;">
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;">
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri"><b>Cloud
Service Consumer</b></font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri"><b>Consume
all types of services (SPI) offered by a Service Provider </b></font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Consumer
Business Manager</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Financial,
incl. approval, responsibility and accountability for consumed services
</font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Service
Integrator</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Design,
develop, & maintain the integration between cloud and (non-) cloud
environments </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Consumer
Administrator</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Responsible
for all cloud operational processes, and techn. communication between Provider
and Consumer </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Tenant
Administrator </font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Responsible
for administering a customer’s communities and their resources </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Workload
Administrator</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Administer
workload and services to meet the needs and SLAs of end users </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Data
Administrator</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Specify
and regulate location based data access and sharing </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 3px 1px;padding:0px 0px;"><font size=2 face="Calibri">Security
Administrator</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 3px 3px;padding:0px 0px;"><font size=2 face="Calibri">Manage
Consumer’s risks associated with the cloud service (policies, audits,
compliance) </font>
<tr valign=top height=8>
<td width=242 style="border-style:solid;border-color:#000000;border-width:3px 3px 1px 1px;padding:0px 0px;"><font size=2 face="Calibri">Consumer
End User</font>
<td width=850 style="border-style:solid;border-color:#000000;border-width:3px 1px 1px 3px;padding:0px 0px;"><font size=2 face="Calibri">Request
& use resources, depending on aaS offering (IaaS, PaaS, SaaS, etc.
user) </font></table>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=1 color=#5291ef face="Arial">Pieter Kruithof, MS, CPE</font><font size=1 color=#808080 face="Arial"><br>
UX Design and Research Lead<br>
Cloud OS</font>
<br><font size=1 color=#0082bf face="Arial"><u><br>
</u></font><a href="mailto:pieter.c.kruithof-jr@hp.com"><font size=1 color=#808080 face="Arial">pieter.c.kruithof-jr@hp.com</font></a><font size=1 color=#808080 face="Arial"><br>
T +1 970 8981918<br>
M +1 512 5762844</font>
<br><font size=1 color=#808080 face="Arial"> </font>
<br><font size=1 color=#808080 face="Arial">"Form Follows Emotion.”
</font><a href=http://en.wikipedia.org/wiki/Hartmut_Esslinger><font size=1 color=#5291ef face="Arial"><u>Hartmut
Esslinger</u></font></a>
<br><font size=1 color=#808080 face="Arial"><br>
Hewlett-Packard Company<br>
3404 E Harmony Rd.<br>
FTC06<br>
Fort Collins, CO 80528-9544<br>
USA<br>
</font><font size=2 color=#0082bf face="Calibri"><u><br>
</u></font><a href=http://www.hp.com/></a>
<br><font size=2 face="Calibri"> </font>
<br>