[community/MLs] Measuring ML Success

Jimmy McArthur jimmy at openstack.org
Mon Mar 8 18:47:02 UTC 2021

Hi All -

Over the last six months or so, we've had feedback from people that feel their questions die on the ML or that are missing ask.openstack.org. I don't think we should open up the ask.openstack.org can of worms, by any means. However, I wanted to find out if there was any software out there we could use to track metrics on which questions go unanswered on the ML. Everything I've found is very focused on email marketing, which is not what we're after. Would love to try to get some numbers on individuals that are trying to reach out to the ML, but just aren't getting through to anyone.
Assuming we get that, I feel like it would be an easy next step to do a monthly or bi-monthly check to reach out to these potential new contributors. I realize our community is busy and people are, by and large, volunteering their time to answer these questions. But as hard as that is, it's also tough to pose new questions to a community you're unfamiliar with and then hear crickets.
Open to other ideas/thoughts :)
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