Open Stack

> -----Original Message-----
> From: Flavio Percoco [mailto:flavio at redhat.com]
> Sent: 16 September 2014 10:08
> To: openstack-dev at lists.openstack.org
> Subject: Re: [openstack-dev] [glance][all] Help with interpreting the log level
> guidelines
> 
> On 09/16/2014 01:10 AM, Clint Byrum wrote:
> > Excerpts from Sean Dague's message of 2014-09-15 16:02:04 -0700:
> >> On 09/15/2014 07:00 PM, Mark Washenberger wrote:
> >>> Hi there logging experts,
> >>>
> >>> We've recently had a little disagreement in the glance team about
> >>> the appropriate log levels for http requests that end up failing due
> >>> to user errors. An example would be a request to get an image that
> >>> does not exist, which results in a 404 Not Found request.
> >>>
> >>> On one hand, this event is an error, so DEBUG or INFO seem a little
> >>> too low. On the other hand, this error doesn't generally require any
> >>> kind of operator investigation or indicate any actual failure of the
> >>> service, so perhaps it is excessive to log it at WARN or ERROR.
> >>>
> >>> Please provide feedback to help us resolve this dispute if you feel you
> can!
> >>
> >> My feeling is this is an INFO level. There is really nothing the
> >> admin should care about here.
> >
> > Agree with Sean. INFO are useful for investigations. WARN and ERROR
> > are cause for alarm.
> 
> +1 this is what we do in Zaqar as well.
> 
> 
> --
> @flaper87
> Flavio Percoco
> 

I think the debate here does not only limit to 404s. By the logging guidelines INFO level messages should not contain any error related messages but rather stuff like certain components starting/stopping, config info, etc. WARN should not be anything that gets the ops pulled out of bed and so on. 

Also all information that would be in interest of ops should be logged INFO+.

Now if we are logging user errors as WARN that makes the environment supportable even if the logging has been set as high as WARN cleaning the output a lot (as INFO shouldn't contain anything out of order anyways). Current situation is that logging at DEBUG level is the only option to get the needed information to actually run the services and get the data needed to support it as well. If we log user errors on INFO we get one step higher but we still have all that clutter like every single request in the logs and if that's the direction we want to go, we should revisit our logging guidelines as well.

Thus my two euro cents goes towards WARN rather than debug and definitely not INFO.

- Erno (jokke) Kuvaja