Ian, To allow me to check, what is her username and email used? Also, can she login to https://openstackid.org/accounts/user/profile? that is the authentication engine Zanata is using for /translate.openstack.org On Mon, May 8, 2017 at 9:02 PM, Ian Y. Choi <ianyrchoi@gmail.com> wrote:
Now I am attaching a screenshot - I have just asked one Ubuntu Korea community member (in fact he is the leader in Ubuntu community who is usually online - LoL) to register a new Zanata account since I thought that he did not register any account in Zanata, but he has seen the same error message.
With many thanks,
/Ian
Ian Y. Choi wrote on 5/8/2017 7:34 PM:
Hello Alex and Patrick,
I am very thankful your your all and kind support on Zanata - translate.openstack.org :)
Now I have a question on some authentication part in translate.openstack.org .
As you might have already noticed, I18n team will have one important Hands-on Workshop session during Boston Summit on this Wednesday [1]. Yesterday, I met a Chinese OpenStack contributor and I asked her to also join in translate.openstack.org. However, she could not proceed to register in translate.openstack.org although she already had registered www.openstack.org account and signed ICLA. I was trying to find some log messages in Zanata but I did not know how to see some log messages.
Would you investigate in this important authentication problem?
It might imply that many participants on this Wednesday for Hands-on Workshop session will not able to register their accounts in Zanata, and now I am too much worried about this worst case. If we might need actual server logs in the production server, please tell me then I will ask this to infra team members.
With many thanks,
/Ian
[1] https://www.openstack.org/summit/boston-2017/summit- schedule/events/18387/i18n-101-introduction-to- translation-and-contributing-qualified-translation-with-useful-tips
-- ALEX ENG SENIOR SOFTWARE ENGINEER Red Hat Asia-Pacific Pty Ltd <https://www.redhat.com/> Level 1, 193 North Quay Brisbane 4000 aeng@redhat.com M: +61423353457 IM: aeng <https://red.ht/sig>