[User-committee] User Committee Meeting Monday
Jonathan D. Proulx
jon at csail.mit.edu
Mon Dec 14 16:37:09 UTC 2015
My understanding and thoughts on the NPS question so far is there are
two main considerations.
1) Metric measuring brand loyalty may not be relevant to open source
community project -- sounds like this is an open question that
might make a good MBA thesis...I really don't know, but having
gathered the information and having some number of board members
interested in the number seems our default position should be to
analyze if only to see if anything relevant can be extracted.
2) We have more specific and actionable to focus on -- I believe this
is true, question is does further NPS analysis consume the same
resources? If it does I'd vote to take on those items (ie
interviewing detractors or other negative comments where we can).
If it doesn't then it's irrelevant and we might as well do both.
-Jon
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