Open Stack

On 12/10/2015 04:11 PM, Shilla Saebi wrote:
> This is a reminder to let everyone know that we have the monthly user
> committee meeting scheduled for Monday December 14th at 1900 UTC in
> #openstack-meeting on freenode. 

Thanks for the reminder. Unfortunately I won't be able to join the
real-time conversation (conflicting work schedule).

Looking at the minimalist agenda (copied below for convenience), I see
topics that would be very useful to discuss on the mailing list for
deeper analysis before bringing them to real-time chat.

I would like to debate the NP score, which I assume is the Net Promoter
score. There are many strong reasons for removing the NPS from the
survey altogether.

The main objection, NPS is used to track *customers* loyalty to a
*brand*. For typical corporations, they can identify with precision
customers and brand, therefore effectively measure such loyalty.

OTOH OpenStack Foundation has many types of customers, the concept of
its products is not exactly defined and ultimately OpenStack can't be
considered a brand in the sense of the original article that launche NPS
https://hbr.org/2003/12/the-one-number-you-need-to-grow/

I'd argue that the NPS collected in the Survey in its current form has
no value whatsoever. http://dilbert.com/strip/2008-05-08

Is the User Committee convinced that an open source project like
OpenStack gets any value from tracking this score? Why exactly is that
number tracked in the survey, what exactly does the UC want to get from
that number, what actionable results are expected from it?

/stef

PS adding the Proposed Agenda below so you all can see it without extra
clicks

* Meeting schedule - proposal to witch to biweekly (from monthly) & have
alternating time with 1 APAC friendly
* Next steps for Survey analysis (cuts against NP score)
* discuss where we want to take the UC and what we can change