Open Stack

We followed a very similar approach... we use Service Now to give us the approval cycle which does not seem to be within OpenStack’s self service… i.e.


1.      User states the project name, #cores, RAM, member list in a record producer

2.      Received by the resource co-ordinator who reviews priorities, justification, … and gives a yes/no. If yes,

3.      Action is executed by the cloud support team

4.      Confirmed to the user

There is some work going on with hierarchical projects which will allow us to delegate some of this but the approach above has worked well for the past year

Tim

From: Michael Gale [mailto:gale.michael at gmail.com]
Sent: 17 July 2014 18:39
To: Tim Bell
Cc: openstack at lists.openstack.org
Subject: Re: [Openstack] Service Now integration?

Hey Tim,

    Well I am very new to ServiceNow but I was thinking the following would be helpful:

  *   Create / Delete Projects
  *   Add / Remove Users to Projects

I am thinking for anything more that we should just direct the user to the Horizon dashboard. What are your thoughts?

Any hurdles I should know before I attempt to write a plugin?

Thanks
Michael

On Thu, Jul 17, 2014 at 12:20 AM, Tim Bell <Tim.Bell at cern.ch<mailto:Tim.Bell at cern.ch>> wrote:

What kind of integration are you looking for ?

If you’re using Puppet, there is some integration with the CMDB (http://puppetlabs.com/blog/servicenow-configuration-automation-integrates-puppet-enterprise)

At CERN, we’ve just written some standard record producers for common actions such as new project request. They are all very CERN specific though so would not be useful elsewhere.

Tim

From: Michael Gale [mailto:gale.michael at gmail.com<mailto:gale.michael at gmail.com>]
Sent: 16 July 2014 21:46
To: openstack at lists.openstack.org<mailto:openstack at lists.openstack.org>
Subject: [Openstack] Service Now integration?

Hello,

    Is anyone aware if work is being done to provide integration between OpenStack and ServiceNow (http://www.servicenow.com/) ?


Michael



--
“We, the unwilling, led by the unknowing, are doing the impossible for the ungrateful. We have done so much, for so long, with so little, we are now qualified to do anything with nothing.”

― Konstantin Josef Jireček<https://www.goodreads.com/author/show/4666841.Konstantin_Josef_Jire_ek>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.openstack.org/pipermail/openstack/attachments/20140717/3934770c/attachment.html>