Open Stack

Specifying something as a bug needs to determine things like 'what component should this be addressed in' and describing the desired behaviour. Many of the comments from the survey describe the pain points, rather than the solutions. Upgrading is difficult, no mechanism to auto restart VMs on other hypervisors, monitoring frameworks, inconsistent options in command line tools and APIs, ... equally, missing functional gaps do not fall well into the bug system.

I have received the feedback from operators when raising issues that they get the response 'contributions are welcome'. Running an openstack cloud can be non-trivial, especially the big ones, and there is a need to appreciate that this effort is a significant part of the OpenStack community effort (along with the blogs, the documentation updates, the summit presentations).

I personally have a different proposal to Tristan (although I like his)... my proposal is that each program should have a session dedicated to user/operator needs at the start.  Between the UC, the volunteers to look at the survey comments and the user group ambassadors, we should be able to put together a set of pain points to be considered for the next release... solutions are up to the design teams.

Tim

From: Joe Gordon [mailto:joe.gordon0 at gmail.com]
Sent: 16 December 2013 18:38
To: Tristan Goode
Cc: openstack at lists.openstack.org
Subject: Re: [Openstack] Bringing focus to the Operators and Users at the next summit



On Sun, Dec 15, 2013 at 10:36 PM, Tristan Goode <tristan at aptira.com<mailto:tristan at aptira.com>> wrote:
I'm trying to establish a feedback loop "because" we (Operators, Users, etc)
need to better present our actual real world, evidence based Operator, User,
and even other input like Sales and Marketing experiences back into the
development teams. Much of this does and will come from the great work of
the UC, the User surveys, and especially the folks that have volunteered to
analyse the survey results. I'm hoping to build on the survey analysis and
collaboratively and constructively focus that to present a blueprint or
roadmap with a "whole of OpenStack" scope. We can dig deeper into the user
survey feedback and break beyond the bounds of the limited format of the
user survey to seed the discussion. For me, the most valuable session in
Hong Kong was the discussion led by Tim of the user survey. It was however,
all too short.

Do you have any examples of what kind of feedback you would like to pass on to developers (I was unable to attend Tim's discussion of the user survey)?  Also just playing devils advocate here, but why not use our bug system to provide feedback?



> -----Original Message-----
> From: Sean Dague [mailto:sean at dague.net<mailto:sean at dague.net>]
> Sent: Saturday, 14 December 2013 3:02 AM
> To: openstack at lists.openstack.org<mailto:openstack at lists.openstack.org>
> Subject: Re: [Openstack] Bringing focus to the Operators and Users at the
> next
> summit
>
> So not that I don't think this is a worth while thing, because I think it
> is. But instead
> of jumping to the solution of a User Day, it might be useful to figure out
> what's
> attempting to be solved.
>
> Is it?
>
> 1) get Users together to share best practices among themselves? Because
> lots of
> people have learned things, and want to bootstrap others.
>
> 2) get Users and Operators together to share best practices among
> themselves?
> Because ...
>
> 3) get Vendors and Users and Operators together? Because ...
>
> 4) get Developers and Users and Operators together? Because ....
>
> I think if you start with defining the Because ... part, then the needed
> parties, then
> the odds of this being successful and useful to folks goes way up. It also
> would give
> people attending a reasonable expectation of what they are going to get
> out of it.
>
> Because it would be a shame to set up #1, if most people thought they were
> getting
> #4 (which is basically what Lorin was proposing with his adopt a developer
> idea),
> then people being disappointed that they didn't get what they thought they
> were
> getting.
>
> The design summit works pretty well for the development community because
> of
> how narrowly it is scoped. So a critical mass in each of those rooms knows
> when it's
> getting off track and how to pull it back to something actionable at the
> end.
>
>       -Sean
>
> On 12/13/2013 06:05 AM, Tristan Goode wrote:
> > I guess what I'm trying to say by "Users and Operators" covers
> > carriers and telcos. By User I mean folks that consume OpenStack
> > resources and by Operator I mean folks that supply OpenStack
> > resources. Maybe all can be called Users but whatever one calls it,
> > what I mean basically is Non-Developers actually working on and with
> > OpenStack. :)
> >
> >
> >
> > Cheers
> >
> > Tristan
> >
> >
> >
> > *From:*Kyle MacDonald [mailto:kyle.macdonald at gmail.com<mailto:kyle.macdonald at gmail.com>
> > <mailto:kyle.macdonald at gmail.com<mailto:kyle.macdonald at gmail.com>>]
> > *Sent:* Thursday, 12 December 2013 7:02 PM
> > *To:* Tristan Goode
> > *Cc:* openstack at lists.openstack.org<mailto:openstack at lists.openstack.org>
> > <mailto:openstack at lists.openstack.org<mailto:openstack at lists.openstack.org>>
> > *Subject:* Re: [Openstack] Bringing focus to the Operators and Users
> > at the next summit
> >
> >
> >
> > Tristan
> >
> > I like this idea and agree it should be a priority. I do suggest the
> > focus area be expanded (or a second focus day) to accommodate carriers
> > and telcos and their operations needs (they are real operators).
> >
> >
> >
> > There is a ton of work being done by the leading telco's around NFV
> > and SDN (many in emerging use cases) using OpenStack. I can very
> > easily see "operations" being a killer issue and something that should
> > be more broadly addressed. Last summit the forum for that track of
> > discussions was by a vendor - next summit this area should be made
> > more neutral and inclusive.
> >
> >
> >
> >
> >
> >
> >
> > Kyle
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> > On Dec 11, 2013, at 10:55 PM, Tristan Goode <tristan at aptira.com<mailto:tristan at aptira.com>
> > <mailto:tristan at aptira.com<mailto:tristan at aptira.com>>> wrote:
> >
> >     G'day OpenStackLand,
> >
> >
> >
> >     I have an idea for the next summit to put forward...
> >
> >
> >
> >     Like we have the various project design summit session days at the
> >     summits, I think it'd be really useful to have an Operators and
> >     Users day at the very start of the next summit (and hopefully all of
> >     them in future if it works out). So far at the last 4 summits I've
> >     attended, from the users and operators point of view we've had a rag
> >     tag bunch of disconnected panels and 40 minute sessions that really
> >     don't get anywhere much and don't make it to any sort of plan or
> >     worthwhile result. This proposed "Operators and Users" day will be
> >     run like the design summit session days where all of us that have to
> >     deal with the consequences of the software development of this
> >     project sit in a room and work the issues. The goal is to present
> >     real world, evidence based Operator, User, and even other input like
> >     Sales and Marketing experiences back into the development teams.
> >     Maybe we might even have our own "Operators and Users" lounge too.
> > :-P
> >
> >
> >
> >
> >
> >
> >
> >     Cheers
> >
> >     Tristan
> >
> >
> >
> >     _______________________________________________
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> >     Post to     : openstack at lists.openstack.org<mailto:openstack at lists.openstack.org>
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> >
> >
> >
> > _______________________________________________
> > Mailing list:
> > http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack
> > Post to     : openstack at lists.openstack.org<mailto:openstack at lists.openstack.org>
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> >
>
>
> --
> Sean Dague
> http://dague.net

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