Open Stack

Fair points. I can see it being used for user support.

"Another way to have these sorts of discussions would be an openstack-users
list, but I think lists present much more friction to tire-kickers or
intrigued admins.  Forums have a much lower barrier to entry, and
consequently (IMHO) they are better tools for building communities.
Controlling forum spam is an amazing pain, but that's another issue.  :)"


Can you explain this a little? I don't necessarily object, but I frankly
don't see the difference, either.



On 5/2/11 5:01 PM, "Ron Pedde" <ron.pedde at rackspace.com> wrote:

>
>On 5/2/11 4:03 PM, "Matt Dietz" <matt.dietz at rackspace.com> wrote:
>
>>I think a forum as a means of communication is great. However, I'm not
>>sure I feel it's the right fit here. My main concern in this regard is
>>that there would be a separation of important discussions.
>
>I think the class of questions on a forum would be wildly different than
>the questions on a dev mailing list.  Forums would be a great place to ask
>questions like "How do I set up my bridge interface to persist on reboot"?
> Questions like these aren't the right questions for the openstack mailing
>list, and end-users don't want to bother devs with this sort of thing, so
>they walk away from the project before getting it set up.  Properly
>moderated, the forums could push dev questions to the mailing list, while
>removing distraction from devs and building a community of users.
>
>>I would also be
>>concerned about a feeling of false consensus on hot-button topics that
>>see
>>activity on one channel but not the other. Finally, we'd be introducing
>>yet another fire hose for project communications, and frankly I
>>personally
>>wouldn't feel compelled to check both, and I'm sure I'm not the only one.
>
>I don't see forums as a channel for project communication or consensus
>building.  I see it more as a way for users-to-user discussion on topics
>like "how I implemented X on top of openstack", or "How can I integrate
>system X with my openstack cluster".  Things that don't get discussed on
>the dev list.
>
>Another way to have these sorts of discussions would be an openstack-users
>list, but I think lists present much more friction to tire-kickers or
>intrigued admins.  Forums have a much lower barrier to entry, and
>consequently (IMHO) they are better tools for building communities.
>Controlling forum spam is an amazing pain, but that's another issue.  :)
>
>Just my opinion, but I think end-user/sysadmin focused forums are a great
>idea.
>
> -- Ron
>



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