Howdy, Jeff and I went ahead and created a new google doc for the End User Interview Guide. It’s currently based on the old guide for operators, but needed to start somewhere… Feel free to add questions or add new ones! Keep in mind that we’re focusing on self-service end users. https://docs.google.com/document/d/1eDw0Vjl8o0_kKvGQ26I1Ta6oUIcRg-mz_1i5y6YQgis/edit Thanks, Piet