Open Stack

Hello folks

there is an important discussion happening on the mailing list and I
would like all users to be included in it.

I think we should have a better system for users to find answers to
their questions. The number of users is increasing and newcomers have
too many contact points where to ask questions.

I have the feeling we have room for improvements and your opinion is
very much appreciated. The discussion started with this message
https://lists.launchpad.net/openstack/msg05715.html

Leaving aside naming the tools, what would be the most important
features we should have? Here is my personal list, in no particular
order:

* good search engine
* ability to promote question and best answer to FAQ
* good looking and nice to use
* custom domain (like ask.openstack.org)
* layout customizable, to give it the "openstack.org look"
* use Launchpad login
* possibility to turn question into bug report (nice to have)

Lorin Hochstein added
- Users should be able to "follow" a question, (e.g., email
notifications per question and/or RSS feed per question).
- An effective way of filtering out spam (I see lots of spammy content
in the RSS feed for forums.openstack.org).

Thierry added:
* Tagging
* Use of a reputation system to encourage participation and get a better
handle on authoritative answers

Michael Pittaro added:
* a method or process for flagging topics which should migrate into
documentation and/or the wiki

anything else you would like to see as a user of OpenStack that has
questions? Please focus on features and requirements, we'll shop around
for tools at later stage. I will collect all feedback at the end of this
week and start the selection of software based on it.

Thanks,
stef

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OpenStack Community Manager