----Reply above this line---- BBG: Joshua Guan said: Spencer, Would you please kindly let us know how we can proceed with this? Joshua Guan OpenStack Operations Engineer IBM Blue Box ====================================== Your Blue Box support ticket can be viewed here: https://support.bluebox.net/tickets/D59F00 Rate your satisfaction with this response here (via "Rate this response" button): https://support.bluebox.net/tickets/D59F00#post-4940469 For urgent issues (system down, service outage), open the link above and click Escalate, or call Blue Box Support at 1-800-613-4305 ext 1. Thank You, The Blue Box Support Team