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<p class="MsoNormal"><span style="font-size:11.0pt">+1 for Red Hat support.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Rackspace is still very much in the OpenStack game, especially for private clouds, with deployments mainly based on RHOSP and OpenStack-Ansible. Happy to put you in touch with someone if you’d like more info
on various support services (short or long term).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">-- <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">James Denton<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Principal Architect<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Rackspace Private Cloud - OpenStack<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">james.denton@rackspace.com</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">John van Ommen <john.vanommen@gmail.com><br>
<b>Date: </b>Friday, March 3, 2023 at 2:11 PM<br>
<b>To: </b>ozzzo@yahoo.com <ozzzo@yahoo.com><br>
<b>Cc: </b>OpenStack Discuss <openstack-discuss@lists.openstack.org><br>
<b>Subject: </b>Re: Paying for Openstack support<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><b><span style="color:#9C6500">CAUTION:</span></b><span style="color:black"> This message originated externally, please use caution when clicking on links or opening attachments!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">I've worked on a number of RHOSP deployments that relied on Red Hat support, and the experience was positive.<br>
<br>
The first OpenStack project that I did, it depended on SwiftStack for support and they were great. But they were acquired by Nvidia.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">AFAIK, there aren't many companies that still provide OpenStack support in the United States. From what I understand, RackSpace has been pivoting towards doing AWS support.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">On Fri, Mar 3, 2023 at 8:36 AM Albert Braden <<a href="mailto:ozzzo@yahoo.com">ozzzo@yahoo.com</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt">I have a question for the operators here. Is anyone paying for Openstack support and getting good value for your money? Can you contact someone for help with an issue, and get
a useful response in a reasonable time? If you have an emergency, can you get help quickly? If so, I would like to hear about your experience.<br>
<br>
Who are you getting good support from? Do they support your operating system too? If not, where do you get your OS support, and how good is it?<br>
<br>
If you work for a company that provides openstack and/or Linux support, you are welcome to send me a sales pitch, but my goal is to hear from operators.<o:p></o:p></span></p>
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