[openstack-dev] [nova] I'm going to expire open bug reports older than 18 months.

Clint Byrum clint at fewbar.com
Mon May 30 18:37:21 UTC 2016

(Top posting as a general reply to the thread)

Bugs are precious data. As much as it feels like the bug list is full of
cruft that won't ever get touched, one thing that we might be missing in
doing this is that the user who encounters the bug and takes the time
to actually find the bug tracker and report a bug, may be best served
by finding that somebody else has experienced something similar. If you
close this bug, that user is now going to be presented with the "I may
be the first person to report this" flow instead of "yeah I've seen that
error too!". The former can be a daunting task, but the latter provides
extra incentive to press forward, since clearly there are others who
need this, and more data is helpful to triagers and fixers.

I 100% support those who are managing bugs doing whatever they need
to do to make sure users' issues are being addressed as well as can be
done with the resources available. However, I would also urge everyone
to remember that the bug tracker is not only a way for developers to
manage the bugs, it is also a way for the community of dedicated users
to interact with the project as a whole.

Excerpts from Markus Zoeller's message of 2016-05-23 13:02:29 +0200:
> TL;DR: Automatic closing of 185 bug reports which are older than 18
> months in the week R-13. Skipping specific bug reports is possible. A
> bug report comment explains the reasons.
> I'd like to get rid of more clutter in our bug list to make it more
> comprehensible by a human being. For this, I'm targeting our ~185 bug
> reports which were reported 18 months ago and still aren't in progress.
> That's around 37% of open bug reports which aren't in progress. This
> post is about *how* and *when* I do it. If you have very strong reasons
> to *not* do it, let me hear them.
> When
> ----
> I plan to do it in the week after the non-priority feature freeze.
> That's week R-13, at the beginning of July. Until this date you can
> comment on bug reports so they get spared from this cleanup (see below).
> Beginning from R-13 until R-5 (Newton-3 milestone), we should have
> enough time to gain some overview of the rest.
> I also think it makes sense to make this a repeated effort, maybe after
> each milestone/release or monthly or daily.
> How
> ---
> The bug reports which will be affected are:
> * in status: [new, confirmed, triaged]
> * AND without assignee
> * AND created at: > 18 months
> A preview of them can be found at [1].
> You can spare bug reports if you leave a comment there which says
> one of these (case-sensitive flags):
> The expired bug report will have:
> * status: won't fix
> * assignee: none
> * importance: undecided
> * a new comment which explains *why* this was done
> The comment the expired bug reports will get:
>     This is an automated cleanup. This bug report got closed because
>     it is older than 18 months and there is no open code change to
>     fix this. After this time it is unlikely that the circumstances
>     which lead to the observed issue can be reproduced.
>     If you can reproduce it, please:
>     * reopen the bug report
>     * AND leave a comment "CONFIRMED FOR: <RELEASE_NAME>"
>       Only still supported release names are valid.
>       valid example: CONFIRMED FOR: LIBERTY
>       invalid example: CONFIRMED FOR: KILO
>     * AND add the steps to reproduce the issue (if applicable)
> Let me know if you think this comment gives enough information how to
> handle this situation.
> References:
> [1]

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