Open Stack

(Inline because the mail formatted friendly this time)

From: Tim Bell March 17, 2016 11:26 AM:
On 17/03/16 18:29, "Sean Dague" <sean at dague.net> wrote:

>On 03/17/2016 11:57 AM, Markus Zoeller wrote:
><snip>
>> Suggested action items:
>> 
>> 1. I close the open wish list items older than 6 months (=138 reports)
>>    and explain in the closing comment that they are outdated and the 
>>    ML should be used for future RFEs (as described above).
>> 2. I post on the openstack-ops ML to explain why we do this
>> 3. I change the Nova bug report template to explain this to avoid more
>>    RFEs in the bug report list in the future.

Please take a look at how Neutron is doing this.  [1] is their list of RFEs. [2] is the ML post Kyle provided to document how Ops and other users can submit RFEs without needing to know how to submit specs or code OpenStack Neutron. I'll let Kyle post on how successful the process is, if he wants to.

The point here is that Neutron uses wishlist combined with [RFE] in the title to identify Ops and user requests.  This identifies items as Ops/user asks that these comuunities consider important.  Also, the point is that Yes, post the RFE on the ops list, but open the RFE bug and allow comments, voting there.  The bug system does much better keeping track of the request and Ops votes once it exists.  Plus, once Ops and others know about the lightweight process, they'll know where to go looking so they can vote/add comments.  Please don't restrict RFEs to mailing list.  It's a great way to lose them.  So my suggestion here is:

1.  Close the wishlist (all of it???) and post in each that if it's a new feature the submitter thinks is useful to himself and others, resubmit with [RFE] in title, priority wishlist, pointer to the Neutron docs.
2.  Post to openstack-ops and usercommittee why, and ask them to discuss on the ML and review all [RFE]s that they submit (before or after, but if the bug number is on ML, they can vote on it and add comments, etc.)
3. Change the template to highlight/require the information needed to move forward with *any* submitted bug by dev.

>> 4. In 6 months I double-check the rest of the open wishlist bugs
>>    if they found developers, if not I'll close them too.
>> 5. Continously double-check if wishlist bug reports get created
>>
>> Doubts? Thoughts? Concerns? Agreements?
>
>This sounds like a very reasonable plan to me. Thanks for summarizing
>all the concerns and coming up with a pretty balanced plan here. +1.
>
>	-Sean

I’d recommend running it by the -ops* list along with the RFE proposal. I think many of the cases
had been raised since people did not have the skills/know how to proceed.

Engaging with the ops list would also bring in the product working group who could potentially
help out on the next step (i.e. identifying the best places to invest for RFEs) and the other
topical working groups (e.g. Telco, scientific) who could help with prioritisation/triage.

I don’t think that a launchpad account on its own is a big problem. Thus, I could also see an approach
where a blueprint was created in launchpad with some reasonably structured set of chapters. My
personal experience was that the challenges came more later on trying to get the review matched up and
the right bp directories.

There is a big benefit to good visibility in the -ops community for RFEs though. Quite often, the
features are implemented but people did not know how to find them in the doc (or maybe its a doc bug).
Equally, the OSops scripts repo can give people workarounds while the requested feature is in the
priority queue.

It would be a very interesting topic to kick off in the ops list and then have a further review in
Austin to agree how to proceed.

Tim 

You can review how the [RFE] experiment is going in six weeks or more.  We can also get an Ops session specifically for reviewing/commenting on RFEs and/or hot Nova bugs. I think you'd get good attendance.  I'd be happy to moderate, or be the secretary for that session.

I really think if we can get Ops to use the RFE system that Neutron already employs, you'll see fewer duplicates, more participation and better feedback across all bugs from Ops (and others).  The Ops folks will participate enthusiastically as long as they get feedback from devs and/or see progress in getting their needs addressed.  If you post the mail and the process (and an example of what a good RFE might look like) to the ops list soon, there can be a good list of RFEs by the summit to get Ops to discuss and start the conversation on just what they need and Nova can provide along those lines in Newton, taking into account Nova's other Newton priorities.  Plus, you will have a differentiator of what folks need as new features as they are discovered during Ops' rollout to the newer releases.

--Rocky


[1] https://bugs.launchpad.net/neutron/?field.searchtext=RFE&search=Search&field.status%3Alist=NEW&field.status%3Alist=INCOMPLETE_WITH_RESPONSE&field.status%3Alist=INCOMPLETE_WITHOUT_RESPONSE&field.status%3Alist=CONFIRMED&field.status%3Alist=TRIAGED&field.status%3Alist=INPROGRESS&field.status%3Alist=FIXCOMMITTED&field.assignee=&field.bug_reporter=&field.omit_dupes=on&field.has_patch=&field.has_no_package=
[2] http://lists.openstack.org/pipermail/openstack-dev/2015-June/066217.html



>
>-- 
>Sean Dague
>http://dague.net
>
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