Open Stack

Hi, I'm trying to overhaul the bug triage process for nova (initially)
to make it much lighter and more effective.

I'll be sending a more comprehensive mail shortly but one thing that
has been giving me pause is this:
"
Confirmed The bug was reproduced or confirmed as a genuine bug
Triaged The bug comments contain a full analysis on how to properly
fix the issue
"

>From wiki.openstack.org/wiki/Bugs

Putting aside the difficulty of complete reproduction sometimes, I
don't understand the use of Triaged here.

In LP they mean:

Confirmed Verified by someone other than the reporter.
Triaged     Verified by the bug supervisor.

So our meaning is very divergent. I'd like us to consolidate on the
standard meaning - which is that the relative priority of having a
doctor [developer] attack the problem has been assessed.

Specifically:
 - we should use Triaged to indicate that:
    - we have assigned a priority
    - we believe it's a genuine bug
    - we have routed[tagged] it to what is probably the right place
[vendor driver/low-hanging-fruit etc]
 - we should use Incomplete if we aren't sure that its a bug and need
the reporter to tell us more to be sure
 - triagers shouldn't ever set 'confirmed' - thats reserved solely for
end users to tell us that more than one user is encountering the
problem.

-Rob



-- 
Robert Collins <rbtcollins at hp.com>
Distinguished Technologist
HP Converged Cloud