Hi, I'm not sure but I think I've seen something similar. Although the pastebin link seems broken I'd try 'nova reboot --hard <UUID>' to get the hypervisor to rebuild the xml config from database. This has worked for me, but as I said, it wasn't necessarily the exact same case. Regards, Eugen Zitat von Grant Morley <grant@civo.com>:

Hi all,

A customer had contacted us stating their instance was not working and was unresponsive. They attempted to reboot it and it failed to reboot and went into an error status. I have had a look at the nova logs and nova seems to think the instance has "disappeared" and comes up with an error stating: "Instance cannot be found"

I have attached the full logs in the pastebin link. Has anyone come across this before?

https://pastebin.com/LWzvsc8u

Regards,

-- Grant Morley Cloud Engineer, Civo Ltd Unit H-K, Gateway 1000, Whittle Way Stevenage, Herts, SG1 2FP, UK

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