Hi, just forwarding your answer to the list - sorry for not using reply-all :( Is your nova-compute-agent on the hypervisor working as expected? (check the logs, restart) Are you able to reset the state? You should ensure the instance is not running somewhere else! https://docs.openstack.org/ocata/admin-guide/support-compute.html#reset-the-... Fabian Am 23.10.20 um 14:16 schrieb Gregory SACRE:

Here they are:

compute $ virsh list Id Name State --------------------

compute $ virsh list --all Id Name State ------------------------------------ - instance-00000008 shut off - instance-00000009 shut off - instance-00000015 shut off - instance-00000016 shut off - instance-00000017 shut off - instance-0000001c shut off - instance-0000001d shut off - instance-0000001e shut off - instance-0000001f shut off

controller $ openstack server show mediawiki +-----------------------------+----------------------------------------------------------+ | Field | Value | +-----------------------------+----------------------------------------------------------+ | OS-DCF:diskConfig | AUTO | | OS-EXT-AZ:availability_zone | nova | | OS-EXT-STS:power_state | Running | | OS-EXT-STS:task_state | rebooting_hard | | OS-EXT-STS:vm_state | active | | OS-SRV-USG:launched_at | 2019-08-09T13:43:06.000000 | | OS-SRV-USG:terminated_at | None | | accessIPv4 | | | accessIPv6 | | | addresses | wiki-selfservice=172.16.1.54, 192.168.150.154 | | config_drive | | | created | 2019-08-09T13:32:49Z | | flavor | m2.large (7) | | hostId | b8cbd9da0d28d67fff65b88405428269c97d8d27289e2f8ee35f5485 | | id | 0e3eafb6-1b36-4e03-8548-8a3294d82c65 | | image | | | key_name | gsa-key | | name | mediawiki | | project_id | a5f2b77a4a8e499791ee981b991f2df3 | | properties | | | security_groups | name='teleport' | | | name='default' | | | name='global_http' | | status | HARD_REBOOT | | updated | 2020-10-23T08:50:09Z | | user_id | 16ea223cee1345dda504c8408c55fb2a | | volumes_attached | id='bdfe4fc6-1e85-4b5d-b9b6-16147fbfc005' | +-----------------------------+----------------------------------------------------------+

Thanks for the help!

Sorry for this question, but shouldn't I reply to the mailing list? I'm new to this mailing list so I'm not 100% sure on the habits (I have read the mailing list netiquette, but I prefer to ask first :-))

On Fri, Oct 23, 2020 at 12:26 PM Fabian Zimmermann <dev.faz@gmail.com> wrote:

...

Hi,

could you dump the outputs of

virsh list virsh list --all openstack server show

Fabian

Gregory SACRE <gregory.sacre@gmail.com> schrieb am Fr., 23. Okt. 2020, 12:16:

...

Dear all,

I've been using Openstack (Ubuntu 18.04 install following Openstack documentation) for about a year in a lab at work. I have one VM running 24/7 with Mediawiki on it (rest is for testing).

It has been working fine until I updated packages yesterday. Here is the list of relevant packages that were updated:

2020-10-22 09:44:04 status installed neutron-common:all 2:14.3.1-0ubuntu1~cloud0 2020-10-22 09:44:06 status installed nova-common:all 2:19.3.1-0ubuntu1~cloud0 2020-10-22 09:44:12 status installed python3-nova:all 2:19.3.1-0ubuntu1~cloud0 2020-10-22 09:44:16 status installed python3-neutron:all 2:14.3.1-0ubuntu1~cloud0 2020-10-22 09:44:25 status installed neutron-linuxbridge-agent:all 2:14.3.1-0ubuntu1~cloud0 2020-10-22 09:44:29 status installed nova-compute-libvirt:all 2:19.3.1-0ubuntu1~cloud0 2020-10-22 09:44:35 status installed nova-compute-kvm:all 2:19.3.1-0ubuntu1~cloud0 2020-10-22 09:45:04 status installed nova-compute:all 2:19.3.1-0ubuntu1~cloud0

Since then, the VM does not respond (ping, ssh...). I could list it (via Web interface or controller command line) and it showed as ACTIVE. I rebooted the server thinking maybe something was stuck. The server came back online, the VM still ACTIVE but cannot connect to it. My next step was to hard reboot the VM. Since then, the VM is in HARD_REBOOT state and would not move from there. I tried to shut it down, restart again the server, but no, nothing changes. When I try to shut it down it says it cannot as it is in hard reboot state.

I would at least like to be able to save some stuff that's on it (I know, I should have backed it up before the update...). My Google searches on "openstack vm stuck hard reboot" did not help...

Do not hesitate if you need more info. Any help would really be appreciated!

Kr,

Gregory