Paying for Openstack support
I have a question for the operators here. Is anyone paying for Openstack support and getting good value for your money? Can you contact someone for help with an issue, and get a useful response in a reasonable time? If you have an emergency, can you get help quickly? If so, I would like to hear about your experience.
Who are you getting good support from? Do they support your operating system too? If not, where do you get your OS support, and how good is it?
If you work for a company that provides openstack and/or Linux support, you are welcome to send me a sales pitch, but my goal is to hear from operators.
Hello, I think you must look at https://www.openstack.org/marketplace/distros/ for adopting a supported distro. Ignazio
Il Ven 3 Mar 2023, 17:37 Albert Braden ozzzo@yahoo.com ha scritto:
I have a question for the operators here. Is anyone paying for Openstack support and getting good value for your money? Can you contact someone for help with an issue, and get a useful response in a reasonable time? If you have an emergency, can you get help quickly? If so, I would like to hear about your experience.
Who are you getting good support from? Do they support your operating system too? If not, where do you get your OS support, and how good is it?
If you work for a company that provides openstack and/or Linux support, you are welcome to send me a sales pitch, but my goal is to hear from operators.
You can also look at https://www.openstack.org/marketplace/consultants for organizations working with and without distros.
On Mar 3, 2023, at 1:57 PM, Ignazio Cassano ignaziocassano@gmail.com wrote:
Hello, I think you must look at https://www.openstack.org/marketplace/distros/ https://www.openstack.org/marketplace/distros/ for adopting a supported distro. Ignazio
Il Ven 3 Mar 2023, 17:37 Albert Braden <ozzzo@yahoo.com mailto:ozzzo@yahoo.com> ha scritto: I have a question for the operators here. Is anyone paying for Openstack support and getting good value for your money? Can you contact someone for help with an issue, and get a useful response in a reasonable time? If you have an emergency, can you get help quickly? If so, I would like to hear about your experience.
Who are you getting good support from? Do they support your operating system too? If not, where do you get your OS support, and how good is it?
If you work for a company that provides openstack and/or Linux support, you are welcome to send me a sales pitch, but my goal is to hear from operators.
I've worked on a number of RHOSP deployments that relied on Red Hat support, and the experience was positive.
The first OpenStack project that I did, it depended on SwiftStack for support and they were great. But they were acquired by Nvidia.
AFAIK, there aren't many companies that still provide OpenStack support in the United States. From what I understand, RackSpace has been pivoting towards doing AWS support.
On Fri, Mar 3, 2023 at 8:36 AM Albert Braden ozzzo@yahoo.com wrote:
I have a question for the operators here. Is anyone paying for Openstack support and getting good value for your money? Can you contact someone for help with an issue, and get a useful response in a reasonable time? If you have an emergency, can you get help quickly? If so, I would like to hear about your experience.
Who are you getting good support from? Do they support your operating system too? If not, where do you get your OS support, and how good is it?
If you work for a company that provides openstack and/or Linux support, you are welcome to send me a sales pitch, but my goal is to hear from operators.
Just to note, there are plenty of organizations that provide support in the US: Virtuozzo, Vexxhost, Red Hat, Canonical, SharkTech, Mirantis, OpenMetal (for hosted private cloud), to name a few.
On Mar 3, 2023, at 2:03 PM, John van Ommen john.vanommen@gmail.com wrote:
I've worked on a number of RHOSP deployments that relied on Red Hat support, and the experience was positive.
The first OpenStack project that I did, it depended on SwiftStack for support and they were great. But they were acquired by Nvidia.
AFAIK, there aren't many companies that still provide OpenStack support in the United States. From what I understand, RackSpace has been pivoting towards doing AWS support.
On Fri, Mar 3, 2023 at 8:36 AM Albert Braden <ozzzo@yahoo.com mailto:ozzzo@yahoo.com> wrote: I have a question for the operators here. Is anyone paying for Openstack support and getting good value for your money? Can you contact someone for help with an issue, and get a useful response in a reasonable time? If you have an emergency, can you get help quickly? If so, I would like to hear about your experience.
Who are you getting good support from? Do they support your operating system too? If not, where do you get your OS support, and how good is it?
If you work for a company that provides openstack and/or Linux support, you are welcome to send me a sales pitch, but my goal is to hear from operators.
+1 for Red Hat support.
Rackspace is still very much in the OpenStack game, especially for private clouds, with deployments mainly based on RHOSP and OpenStack-Ansible. Happy to put you in touch with someone if you’d like more info on various support services (short or long term).
-- James Denton Principal Architect Rackspace Private Cloud - OpenStack james.denton@rackspace.com
From: John van Ommen john.vanommen@gmail.com Date: Friday, March 3, 2023 at 2:11 PM To: ozzzo@yahoo.com ozzzo@yahoo.com Cc: OpenStack Discuss openstack-discuss@lists.openstack.org Subject: Re: Paying for Openstack support CAUTION: This message originated externally, please use caution when clicking on links or opening attachments!
I've worked on a number of RHOSP deployments that relied on Red Hat support, and the experience was positive.
The first OpenStack project that I did, it depended on SwiftStack for support and they were great. But they were acquired by Nvidia.
AFAIK, there aren't many companies that still provide OpenStack support in the United States. From what I understand, RackSpace has been pivoting towards doing AWS support.
On Fri, Mar 3, 2023 at 8:36 AM Albert Braden <ozzzo@yahoo.commailto:ozzzo@yahoo.com> wrote: I have a question for the operators here. Is anyone paying for Openstack support and getting good value for your money? Can you contact someone for help with an issue, and get a useful response in a reasonable time? If you have an emergency, can you get help quickly? If so, I would like to hear about your experience.
Who are you getting good support from? Do they support your operating system too? If not, where do you get your OS support, and how good is it?
If you work for a company that provides openstack and/or Linux support, you are welcome to send me a sales pitch, but my goal is to hear from operators.
participants (5)
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Albert Braden
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Ignazio Cassano
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James Denton
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Jimmy McArthur
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John van Ommen