can't launch instance

Hello Strato I am facing a problem, I can't launch Instance. I hope you can help me solve this problem. The error massage: "Error: Failed to perform requested operation on instance "moveboks", the instance has an error status: Please try again later [Error: Build of instance 94ebaf03-0aed-4def-bd85-4a7c4ca2e67c aborted: Volume f1a64df6-384e-4f92-b6f9-0092193a5817 did not finish being created even after we waited 0 seconds or 1 attempts. And its status is error.]." Best regards Thor koustrup Student AAU-Copenhagen