On 2020-01-17 21:24:36 +0530 (+0530), Adam Peacock wrote: [...]
Also, we need to be clear not everyone leans towards being a developer or even *wants* to go in that direction when using OpenStack. In fact, most don't and if there is that expectation by those entrenched with the OpenStack product, the OpenStack option gets dropped in favor of something else. It's developer-friendly but we need to be mega-mega-careful, as a community, to ensure development isn't the baseline or assumption for adequate support or to get questions answered. Especially since we've converged our communication channels.
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Most users probably won't become developers on OpenStack, but some will, and I believe its long-term survival depends on that so we should do everything we can to encourage it. Users may also contribute in a variety of other ways like bug reporting and triage, outreach, revising or translating documentation, and so on.
OpenStack isn't a "product," it's a community software collaboration on which many companies have built products (either by running it as a service or selling support for it). Treating the community the way you might treat a paid vendor is where all of this goes to a bad place very quickly.