Nova missing instance

Hi all, A customer had contacted us stating their instance was not working and was unresponsive. They attempted to reboot it and it failed to reboot and went into an error status. I have had a look at the nova logs and nova seems to think the instance has "disappeared" and comes up with an error stating: "Instance cannot be found" I have attached the full logs in the pastebin link. Has anyone come across this before? https://pastebin.com/LWzvsc8u Regards, -- Grant Morley Cloud Engineer, Civo Ltd Unit H-K, Gateway 1000, Whittle Way Stevenage, Herts, SG1 2FP, UK Visit us at www.civo.com <https://www.civo.com/> Signup for an account now > <https://www.civo.com/signup>