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I agree with Roland. The numbers do say something - the question is
exactly what.<br>
<br>
On the surface it seems that the responders are not as happy as one
might think with OpenStack.<br>
<br>
I am not saying that is true, not saying that this is accurate - but
I think it is worthwhile understanding why these numbers changed.
Was it the audience size, something else, but something the
foundation and the community would like understand.<br>
<br>
My 0.02 Shekels.<br>
<br>
<div class="moz-cite-prefix">On 11/17/15 02:04, Roland Chan wrote:<br>
</div>
<blockquote
cite="mid:CAJVMvBz68GZAHW_bfLEUxd_UcYEb6u-JG4cT9t-8jW9ZO28BJQ@mail.gmail.com"
type="cite">
<div dir="ltr">
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small"><span
style="font-family:arial,sans-serif">On 17 November 2015 at
11:24, Stefano Maffulli </span><span dir="ltr"
style="font-family:arial,sans-serif"><<a
moz-do-not-send="true" href="mailto:stefano@openstack.org"
target="_blank"><a class="moz-txt-link-abbreviated" href="mailto:stefano@openstack.org">stefano@openstack.org</a></a>></span><span
style="font-family:arial,sans-serif"> wrote:</span><br>
</div>
<div class="gmail_extra">
<div class="gmail_quote">
<blockquote class="gmail_quote" style="margin:0px 0px 0px
0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><span>On
11/16/2015 03:50 PM, Roland Chan wrote:<br>
> I'm requesting further analysis of the user survey
data in order to<br>
> determine what factors maybe contributing to the
deterioriation of the<br>
> NPS results over the last two surveys.<br>
<br>
</span>This is one of the cases where I'm not particularly
concerned in the<br>
change that score but in its absolute value: the latest
NPS in the<br>
latest edition could probably be considered a new base
point instead of<br>
a down trend because the sample size of the survey has
changed so<br>
dramatically.<br>
</blockquote>
<div><br>
</div>
<div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">
Yes it could. The detractor numbers from the last
survey alone still warrant investigation in my opinion. </div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small"><br>
</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">
I'm not considering the change as a trend yet, but
clearly something happened, and ignoring it would be
foolhardy. We could be looking at anything from a
significant change in user sentiment to an innocuous
mistake in the execution of the survey process. Or
anything in between.</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small"><br>
</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">Whatever
it is, finding out sooner rather than later would be
beneficial, particularly if we are planning to take
action based on the results at some point.</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small"><span
style="font-family:arial,sans-serif"> </span></div>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px
0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">Also,
I'm not sure how exactly valuable the NPS score is for the
thing<br>
that is called 'openstack' in the context of the survey:
is that the<br>
upstream code? the packages from vendors? the old releases
unmaintained?<br>
neutron? devstack? How valuable is really that number?<br>
</blockquote>
<div><br>
</div>
<div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">
It's the user experience. The detail comes from further
investigation. I imagine that the survey data contains
some of this information, hence the request for
analysis.</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small"></div>
</div>
<div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">
Investigation from other angles, such as the Diversity
working group, has suggested that tools, people and
process are all sources of dissatisfaction.</div>
</div>
<div> </div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px
0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><span><br>
> I don't know what form the data for the last two
user surveys is, but if<br>
> it's in surveymonkey,<br>
<br>
</span>it's not in surveymonkey, it's in a custom-built
tool managed by the<br>
Foundation. Access to the data is restricted to very few
individuals<br>
because of its super-sensitive content.<br>
<span><br>
</span></blockquote>
<div><br>
</div>
<div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">
OK. Then we need to determine whether the people with
access are able to perform the analysis or whether the
data can be anonymised and/or aggregated sufficiently to
allow analysis outside of that group. </div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small"><br>
</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">That
will tell us if analysis is feasible.</div>
</div>
<div> </div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px
0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><span>>
we had some good results using their built in<br>
> toolset (credit to Lauren for that) with the
Diversity survey results.<br>
<br>
</span>Speaking of which, I heard rumors that the results
were published at the<br>
Board meeting in Tokyo but I haven't seen that
presentation made public<br>
yet. Did I miss the public announcement?<br>
</blockquote>
<div><br>
</div>
<div>
<div class="gmail_default"><font face="arial, helvetica,
sans-serif">There wasn't an announcement per se. The
presentation is in the board agenda:</font><br>
<br>
<font face="arial, helvetica, sans-serif"><a
moz-do-not-send="true"
href="https://wiki.openstack.org/wiki/Governance/Foundation/26Oct2015BoardMeeting"><a class="moz-txt-link-freetext" href="https://wiki.openstack.org/wiki/Governance/Foundation/26Oct2015BoardMeeting">https://wiki.openstack.org/wiki/Governance/Foundation/26Oct2015BoardMeeting</a></a></font><br>
</div>
</div>
<div class="gmail_default"><font face="arial, helvetica,
sans-serif"><br>
</font></div>
<div class="gmail_default"><font face="arial, helvetica,
sans-serif">Minutes of the meeting don't seem to be out
yet, but it wasn't confidential, so it will be public.</font></div>
<div><br>
</div>
<div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">
Roland<br>
</div>
</div>
<div><br>
</div>
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</div>
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<br>
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<pre wrap="">_______________________________________________
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</pre>
</blockquote>
<br>
<div class="moz-signature">-- <br>
Best Regards,<br>
Maish Saidel-Keesing</div>
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