[User-committee] Analysis of User Survey

Roland Chan roland at aptira.com
Fri May 13 02:58:34 UTC 2016


I was looking for the NPS analysis we did: attempting to correlate the NPS
scores (particularly detractors) to other responses.

Roland

On 13 May 2016 at 12:48, Lauren Sell <lauren at openstack.org> wrote:

> Good question. We recruited a user survey working group this cycle to help
> with comment analysis, and Piet was one of the volunteers.
>
> The comments they reviewed were not associated with any user, but we still
> asked them to sign the User Committee confidentiality agreement.
>
>
> On May 12, 2016, at 8:25 PM, Roland Chan <roland at aptira.com> wrote:
>
> Thanks Piet. I think we need to get the Foundation to coordinate the
> activity because of the privacy concerns around looking at the raw survey
> data.
>
> Lauren, is that correct?
>
> ​Roland
>
> On 12 May 2016 at 12:21, Kruithof Jr, Pieter <pieter.kruithof.jr at intel.com
> > wrote:
>
>> Hi Roland,
>>
>> I was one of the folks that helped with the analysis of the qualitative
>> data this last survey.  I don’t mind helping again if you’re looking for
>> volunteers.
>>
>> Piet
>>
>> Piet Kruithof
>>
>>
>> Sr User Experience Architect,
>> Intel Open Source Technology Group
>>
>>
>> Project Technical Lead (PTL)
>> OpenStack UX project
>>
>> From: Roland Chan <roland at aptira.com>
>> Date: Wednesday, May 11, 2016 at 7:49 PM
>> To: "user-committee at lists.openstack.org" <
>> user-committee at lists.openstack.org>
>> Subject: [User-committee] Analysis of User Survey
>>
>> Hi All,
>>
>> We did a little bit of deeper analysis of the last user survey,
>> particularly with respect to NPS scores. I'd certainly be interested in
>> continuing that effort to see if there are trends in the data now that we
>> have another data point.
>>
>> Anyone else think so?
>>
>> Roland
>>
>
>
>
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