[User-committee] Consumer feedback model

Ryan Lane rlane at wikimedia.org
Fri Nov 8 05:39:38 UTC 2013


A number of vocal people from the community have lamented the user
committee's representation of the consumer set of users. This is honestly
the harder set of users for us to get feedback from, since we have no
direct access to them. So far I think the priority of focusing on operators
has been a good approach, especially since they're a funnel of feedback
from their sets of consumers and until recently there hasn't been a very
large set of consumers.

I think the funnel of operators works relatively well in private clouds
where the operators directly interact with the consumers, but it works
poorly for ecosystem partners and distribution providers/application
vendors where business, sales, and support often get the feedback.

After we've got things settled with the operator's working group I'd like
us to focus on a consumer's working group. My feeling is that our
representatives here should be a combination of ecosystem partners and
distribution providers/application vendors. Unlike the operators working
group it likely isn't fair for us to limit the participation in this
working group. Rather, we should allow any organization to join, and should
allow them to appoint a small set of representatives that would take all of
the input and focus it into a set of recommendations. We can take these
recommendations and present them to the board and TC along with the
operators feedback. The representatives should be relatively technical in
nature and should have the capability of taking the recommendations and
turning them into a set of actionable blueprints for use at the summits.

I do have some concerns with this proposal. There is surely the opportunity
here for members to push their company's agenda over the benefit of the
whole, but my hope is that through a large enough representation that'll
get hashed out in discussions. In cases we feel this is an issue, we can
intervene.

- Ryan
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