<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<meta name="Generator" content="Microsoft Word 12 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
color:black;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";
color:black;}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:Consolas;
color:black;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:70.85pt 70.85pt 70.85pt 70.85pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body bgcolor="white" lang="FR" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D">Hi Hiho,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Thanks you for your answers. In fact when I lauch “nova-manage service list” I get this:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-US" style="color:#1F497D">nova-cert openstack-grizzly.linux.gem internal enabled :-) 2013-04-23 16:05:03<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span lang="EN-US" style="color:#1F497D">nova-conductor openstack-grizzly.linux.gem internal enabled :-) 2013-04-23 16:05:03<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span lang="EN-US" style="color:#1F497D">nova-consoleauth openstack-grizzly.linux.gem internal enabled :-) 2013-04-23 16:05:03<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span lang="EN-US" style="color:#1F497D">nova-scheduler openstack-grizzly.linux.gem internal enabled :-) 2013-04-23 16:05:03<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span lang="EN-US" style="color:#1F497D">nova-compute openstack-grizzly.linux.gem nova enabled :-) 2013-04-23 16:05:04<o:p></o:p></span></i></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">is it normal not having nova-api in the list ?. Otherwise when I check “service nova-api status” the service is running well (<i>nova-api start/running, process 13421</i>)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"> Openstack [mailto:openstack-bounces+cherif.mballo=gemalto.com@lists.launchpad.net]
<b>On Behalf Of </b>Heiko Krämer<br>
<b>Sent:</b> mardi 23 avril 2013 17:30<br>
<b>To:</b> openstack@lists.launchpad.net<br>
<b>Subject:</b> Re: [Openstack] horizon error<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Hiho,<br>
<br>
this occurs if an service not running or not reachable. In your case mostly api or compute.<br>
Check if each service are running and reachable from your Horizon host.<br>
<br>
Check if all endpoints in keystone are configured correctly.<br>
<br>
Greetings<br>
Heiko<br>
<br>
<br>
On 23.04.2013 17:25, Mballo Cherif wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span lang="EN-US">Hi everybody, when I’m authenticate with horizon I have this message “<strong><span style="font-family:"Calibri","sans-serif"">Error:
</span></strong>Unauthorized: Unable to retrieve usage information.” And “</span><strong><span style="font-family:"Calibri","sans-serif"">Error:
</span></strong>Unauthorized: Unable to retrieve quota information.<span lang="EN-US">”</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US">How can I fix this issue? </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US">Thanks you for your help!</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US">Sheriff!</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><br>
<br>
<br>
<o:p></o:p></span></p>
<pre>_______________________________________________<o:p></o:p></pre>
<pre>Mailing list: <a href="https://launchpad.net/~openstack">https://launchpad.net/~openstack</a><o:p></o:p></pre>
<pre>Post to : <a href="mailto:openstack@lists.launchpad.net">openstack@lists.launchpad.net</a><o:p></o:p></pre>
<pre>Unsubscribe : <a href="https://launchpad.net/~openstack">https://launchpad.net/~openstack</a><o:p></o:p></pre>
<pre>More help : <a href="https://help.launchpad.net/ListHelp">https://help.launchpad.net/ListHelp</a><o:p></o:p></pre>
</blockquote>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
</div>
</body>
</html>