[Openstack] Fighting spam on ask.openstack.org

Stefano Maffulli stefano at openstack.org
Mon Sep 29 16:20:00 UTC 2014


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On 09/29/2014 08:11 AM, Lars Kellogg-Stedman wrote:
> I am wondering what sort of tools we have at our disposal to help 
> combat this problem.  Based on what I've seen recently, we could 
> reduce the nature of this problem by:

Flagging the post and the user should remove their posts from the site
until a moderator approves/deletes them.

> - Limiting the number of open posts someone with a reputation of
> "1" is allowed to have, - Preventing any posts from someone who has
> a post flagged by more than one person.

I have restored the moderation queue: every post from a 'watched' user
is held for moderation and need to be approved.

Until a few hours ago the site was in 'audit' mode, where the
moderation queue was showing posts from 'watched' users
https://ask.openstack.org/en/moderation-queue/

'Watched' users are users whose posts are flagged and newly registered
ones. They become unwatched once their posts are approved or
deleted/banned by a moderator.

> In support of the second option, we should probably change "flag 
> offensive" to "flag for moderator review" or something similar, so 
> that people feel free to flag posts that are "spam" rather than 
> "offensive".

I thought that spam fell under the generic 'offensive' category, too,
but if others find it confusing I think we can easily change the label
to 'Report to moderator' (similar character count).

> At least for the spam that was cropping in the past 24 hours, some 
> simple keyword blacklisting would have prevented much of it.

This is a feature that I've been asking Evgeny to complete. I'll check
with him its status.

/stef

- -- 
Ask and answer questions on https://ask.openstack.org
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