<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
</head>
<body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">
I’m good with it.
<div><br>
<div>
<div>On Mar 27, 2014, at 2:26 PM, Kruithof, Piet <<a href="mailto:pieter.c.kruithof-jr@hp.com">pieter.c.kruithof-jr@hp.com</a>> wrote:</div>
<br class="Apple-interchange-newline">
<blockquote type="cite">
<div lang="EN-US" link="blue" vlink="purple" style="font-family: LucidaSans; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;">
<div class="WordSection1" style="page: WordSection1;">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
<span style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(123, 123, 123);">Just wanted to confirm that the link that Jeff had provided is the final questionnaire. If so, I’ll go ahead and add it to the Google form.<o:p></o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
<span style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(123, 123, 123);"> </span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
<span style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(123, 123, 123);">Piet<o:p></o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
<span style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(123, 123, 123);"> </span></div>
<div>
<div style="border-style: solid none none; border-top-color: rgb(225, 225, 225); border-top-width: 1pt; padding: 3pt 0in 0in;">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
<b><span style="font-size: 11pt; font-family: Calibri, sans-serif;">From:</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><span class="Apple-converted-space"> </span>Jacki Bauer [<a href="mailto:jacki.bauer@RACKSPACE.COM" style="color: purple; text-decoration: underline;">mailto:jacki.bauer@RACKSPACE.COM</a>]<span class="Apple-converted-space"> </span><br>
<b>Sent:</b><span class="Apple-converted-space"> </span>Wednesday, March 26, 2014 9:14 AM<br>
<b>To:</b><span class="Apple-converted-space"> </span>Jeffrey A Calcaterra<br>
<b>Cc:</b><span class="Apple-converted-space"> </span>Ju Lim; Liz Blanchard; Meingast, Melissa; Michelle Peterson;<span class="Apple-converted-space"> </span><a href="mailto:openstack-personas@lists.openstack.org" style="color: purple; text-decoration: underline;">openstack-personas@lists.openstack.org</a>;
Gallagher, Phyllis; Kruithof, Piet; Thuy T Duong<br>
<b>Subject:</b><span class="Apple-converted-space"> </span>Re: [Openstack-personas] link to persona interview questions<o:p></o:p></span></div>
</div>
</div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
<o:p> </o:p></div>
<div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
Thanks Jeff, I think this is totally manageable now and will make for informative pilot interviews.<o:p></o:p></div>
</div>
<div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
<o:p> </o:p></div>
</div>
<div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
I think recording these is really important. Has anyone recorded a google hangout before? If I can’t figure out how to do it I might just use webex.<o:p></o:p></div>
</div>
<div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
<o:p> </o:p></div>
</div>
<div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
<o:p> </o:p></div>
</div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
<o:p> </o:p></div>
<div>
<div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
On Mar 25, 2014, at 10:45 PM, Jeffrey A Calcaterra <<a href="mailto:jacalcat@us.ibm.com" style="color: purple; text-decoration: underline;">jacalcat@us.ibm.com</a>> wrote:<o:p></o:p></div>
</div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
<br>
<br>
<o:p></o:p></div>
<blockquote style="margin-top: 5pt; margin-bottom: 5pt;">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
<span style="font-size: 10pt; font-family: Arial, sans-serif;">All,</span><span class="Apple-converted-space"> </span><br>
<br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;">I tried to pare down the survey in the way along the lines that Jackie had suggested. Here are the results:</span><a href="https://docs.google.com/document/d/1iVhjIQ1Rhd-i6HuAB9hvuERQF_x78giOiJsSRhbuCWk/edit" style="color: purple; text-decoration: underline;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">https://docs.google.com/document/d/1iVhjIQ1Rhd-i6HuAB9hvuERQF_x78giOiJsSRhbuCWk/edit</span></a><span class="Apple-converted-space"> </span><br>
<br>
<b><span style="font-size: 10pt; font-family: Arial, sans-serif;">Changes:</span></b><span class="Apple-converted-space"> </span><br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;">1. I pared the questions down to about 1 1/2 pages and added a small introduction.<span class="Apple-converted-space"> </span></span><br>
<br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;">2. I tried to combine questions as much as possible and ask them more indirectly. For example, I asked "" for both of these:</span><span class="Apple-converted-space"> </span><br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;"> -Cloud End Users - How do you know how your applications/services are doing? How do you know if there is a problem?</span><span class="Apple-converted-space"> </span><br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;">-Cloud Operators - Where and how do you learn about new releases and feature improvements to OpenStack (or cloud tech overall)</span><span class="Apple-converted-space"> </span><br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;">Hopefully, the role of the user will make the right areas to probe obvious.<span class="Apple-converted-space"> </span></span><br>
<br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;">3. Newly added questions are blue. They are mostly trying to get at some of the more direct questions in a more open-ended way.<span class="Apple-converted-space"> </span></span><br>
<br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;">It seems much more manageable.</span><span class="Apple-converted-space"> </span><br>
<br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;">Also, I agree with Jackie's goals and added "Common scenarios for OpenStack", which I would also include things like self-service vs. admin provisioned and permissions for end users.</span><span class="Apple-converted-space"> </span><br>
<br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;">Finally, I'm not sure if everyone was planning to record. We said that it is optional in our emails to participants and we will ask when participants join. I added that to the intro.</span><span class="Apple-converted-space"> </span><br>
<br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;">Jeff</span><span class="Apple-converted-space"> </span><br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;"><br>
Jeff Calcaterra<br>
IBM SmartCloud Entry User Experience Design and Research<br>
STG UI Patent Board Chair<br>
email:<span class="Apple-converted-space"> </span><a href="mailto:jacalcat@us.ibm.com" style="color: purple; text-decoration: underline;">jacalcat@us.ibm.com</a><br>
Portfolio:</span><a href="http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/" style="color: purple; text-decoration: underline;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/</span></a><span style="font-size: 10pt; font-family: Arial, sans-serif;"> </span><br>
<br>
<br>
<br>
<span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(95, 95, 95);">From: </span><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">Jacki Bauer <<a href="mailto:jacki.bauer@rackspace.com" style="color: purple; text-decoration: underline;">jacki.bauer@rackspace.com</a>></span><span class="Apple-converted-space"> </span><br>
<span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(95, 95, 95);">To: </span><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">Jeffrey A Calcaterra/Raleigh/IBM@IBMUS,<span class="Apple-converted-space"> </span></span><br>
<span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(95, 95, 95);">Cc: </span><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">Liz Blanchard <<a href="mailto:lsurette@redhat.com" style="color: purple; text-decoration: underline;">lsurette@redhat.com</a>>,
"Gallagher, Phyllis" <<a href="mailto:phyllis.gallagher@hp.com" style="color: purple; text-decoration: underline;">phyllis.gallagher@hp.com</a>>, "Kruithof, Piet" <<a href="mailto:pieter.c.kruithof-jr@hp.com" style="color: purple; text-decoration: underline;">pieter.c.kruithof-jr@hp.com</a>>,
Ju Lim <<a href="mailto:julim@redhat.com" style="color: purple; text-decoration: underline;">julim@redhat.com</a>>, "Meingast, Melissa" <<a href="mailto:Melissa.Meingast@hp.com" style="color: purple; text-decoration: underline;">Melissa.Meingast@hp.com</a>>,
"<a href="mailto:openstack-personas@lists.openstack.org" style="color: purple; text-decoration: underline;">openstack-personas@lists.openstack.org</a>" <<a href="mailto:openstack-personas@lists.openstack.org" style="color: purple; text-decoration: underline;">openstack-personas@lists.openstack.org</a>>,
Thuy T Duong/Austin/IBM@IBMUS, Michelle Peterson <<a href="mailto:michelle.peterson@rackspace.com" style="color: purple; text-decoration: underline;">michelle.peterson@rackspace.com</a>></span><span class="Apple-converted-space"> </span><br>
<span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(95, 95, 95);">Date: </span><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">03/25/2014 09:26 AM</span><span class="Apple-converted-space"> </span><br>
<span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(95, 95, 95);">Subject: </span><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">Re: [Openstack-personas] link to persona interview questions</span><o:p></o:p></div>
<div class="MsoNormal" align="center" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center;">
<hr size="3" width="100%" noshade="" align="center" style="color: rgb(160, 160, 160);">
</div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
<br>
<br>
<br>
Jeff,<span class="Apple-converted-space"> </span><br>
Thanks for doing this! I agree with starting with the environment to provide context. And the flow is much better. But I think there are still too many questions for an interviewer to get through.<span class="Apple-converted-space"> </span><br>
<br>
My recommendation would be to have 4-6 very high level questions. For each of those questions, we have a cheat sheet in front of us with a variety of probing questions that will get us to what we want to learn. A lot of times the interviewee will answer those
questions on their own, but if they are going in a direction that isn’t helpful, we can use the cheat sheet to keep them on topic. That way we leave opportunity for discovering things we didn’t think to ask and avoid accidentally leading the interviewee to
the answers we are looking for.<span class="Apple-converted-space"> </span><br>
<br>
The first section of this article describes this method - <a href="http://lorrainepaterson.wordpress.com/2010/07/30/user-research-and-persona-creation-part-1-data-gathering-methods/" style="color: purple; text-decoration: underline;">http://lorrainepaterson.wordpress.com/2010/07/30/user-research-and-persona-creation-part-1-data-gathering-methods/</a><span class="Apple-converted-space"> </span><br>
<br>
Also, I still don’t have a good understanding of the goals of this study and what we want the resulting personas to do for us - I think this is making things more difficult for the group, as there is no priority on which topics to cover. I made a pretty lame
attempt to write up a goal in the Google doc that Jeff shared.<span class="Apple-converted-space"> </span><br>
<br>
If people agree with this approach, I have some time today to work on it, or anyone else can jump in.<span class="Apple-converted-space"> </span><br>
<br>
-Jacki<span class="Apple-converted-space"> </span><br>
<br>
PS - Sorry everyone for opening the can of worms at the last minute. I meant to look at this last Wednesday and completely forgot.<span class="Apple-converted-space"> </span><br>
<br>
<br>
<br>
<br>
On Mar 25, 2014, at 7:19 AM, Jeffrey A Calcaterra <<a href="mailto:jacalcat@us.ibm.com" style="color: purple; text-decoration: underline;">jacalcat@us.ibm.com</a>> wrote:<span class="Apple-converted-space"> </span><br>
<br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;">All,</span><span class="Apple-converted-space"> </span><br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;"><br>
Here is yet another version...</span><span class="Apple-converted-space"> </span><br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;"><br>
I had started with my own arrangement of questions yesterday that I was going to send out and blended together what Jacki had done as well. I got the questions down by about a half a page.<span class="Apple-converted-space"> </span></span><br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;"><br>
A few notes:</span><span class="Apple-converted-space"> </span><span style="font-size: 10pt; font-family: Arial, sans-serif;"><br>
1. I started the interview with the environment, which I think is very helpful because that provides much of the context for the subsequent discussion.<span class="Apple-converted-space"> </span><br>
2. I tried to combine and remove redundant questions when possible and I put those at the end with comments. Questions that I added are in blue.<span class="Apple-converted-space"> </span><br>
3. I added all the Role-specific questions in green.</span><span class="Apple-converted-space"> </span><br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;"><br>
To me, this seems to flow better as I imagine interviewing a participant. Any feedback?</span><span class="Apple-converted-space"> </span><br>
<span style="font-size: 10pt; font-family: Arial, sans-serif;"><br>
Jeff</span><span class="Apple-converted-space"> </span><span style="font-size: 10pt; font-family: Arial, sans-serif;"><br>
<br>
Jeff Calcaterra<br>
IBM SmartCloud Entry User Experience Design and Research<br>
STG UI Patent Board Chair<br>
email:<span class="Apple-converted-space"> </span></span><a href="mailto:jacalcat@us.ibm.com" style="color: purple; text-decoration: underline;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">jacalcat@us.ibm.com</span></a><span class="Apple-converted-space"> </span><br>
<br>
<br>
<br>
<span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(95, 95, 95);"><br>
From: </span><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">Jacki Bauer <</span><a href="mailto:jacki.bauer@RACKSPACE.COM" style="color: purple; text-decoration: underline;"><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">jacki.bauer@RACKSPACE.COM</span></a><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">></span><span class="Apple-converted-space"> </span><span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(95, 95, 95);"><br>
To: </span><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">"Kruithof, Piet" <</span><a href="mailto:pieter.c.kruithof-jr@hp.com" style="color: purple; text-decoration: underline;"><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">pieter.c.kruithof-jr@hp.com</span></a><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">>,<span class="Apple-converted-space"> </span><span style="color: rgb(95, 95, 95);"><br>
Cc: </span>"Gallagher, Phyllis" <</span><a href="mailto:phyllis.gallagher@hp.com" style="color: purple; text-decoration: underline;"><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">phyllis.gallagher@hp.com</span></a><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">>,
"</span><a href="mailto:openstack-personas@lists.openstack.org" style="color: purple; text-decoration: underline;"><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">openstack-personas@lists.openstack.org</span></a><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">"
<</span><a href="mailto:openstack-personas@lists.openstack.org" style="color: purple; text-decoration: underline;"><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">openstack-personas@lists.openstack.org</span></a><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">>,
Liz Blanchard <</span><a href="mailto:lsurette@redhat.com" style="color: purple; text-decoration: underline;"><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">lsurette@redhat.com</span></a><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">></span><span class="Apple-converted-space"> </span><span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(95, 95, 95);"><br>
Date: </span><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">03/24/2014 01:02 PM</span><span class="Apple-converted-space"> </span><span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(95, 95, 95);"><br>
Subject: </span><span style="font-size: 7.5pt; font-family: Arial, sans-serif;">Re: [Openstack-personas] link to persona interview questions</span><o:p></o:p></div>
<div class="MsoNormal" align="center" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center;">
<hr size="3" width="100%" noshade="" align="center" style="color: rgb(160, 160, 160);">
</div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
<br>
<br>
<br>
In an attempt to consolidate questions, I went ahead and sorted all of the questions by theme. Almost all the questions are variations on the following:<o:p></o:p></div>
<ul type="disc" style="margin-bottom: 0in;">
<li class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
What do you do?<o:p></o:p></li><li class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
How often do you do it?<o:p></o:p></li><li class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
Who do you work with?<o:p></o:p></li><li class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
How do you do it?<o:p></o:p></li><li class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
What do you do it on / Where do you do it?<o:p></o:p></li><li class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
What are your priorities?<o:p></o:p></li><li class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
What are your problems?<o:p></o:p></li></ul>
<p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
Here’s the document with the sorted questions -<a href="https://docs.google.com/document/d/1E4eujvFhtvBBAuADT9OymXNCkczDV_BpUlje-4Dm2-U/edit?usp=sharing" style="color: purple; text-decoration: underline;">https://docs.google.com/document/d/1E4eujvFhtvBBAuADT9OymXNCkczDV_BpUlje-4Dm2-U/edit?usp=sharing</a><span class="Apple-converted-space"> </span><br>
<br>
Obviously we won’t ask people these vague questions, but do the categories represent what we want to learn? Can we eliminate any? Maybe we can come up with one or two main questions per category and leave the others as sub-questions/conversation helpers.<span class="Apple-converted-space"> </span><br>
<br>
Feel free to leave comments or vote on priorities in the Google doc.<span class="Apple-converted-space"> </span><br>
<br>
-J<span class="Apple-converted-space"> </span><br>
<br>
<br>
<br>
<br>
<br>
<br>
On Mar 23, 2014, at 12:27 AM, Kruithof, Piet <<a href="mailto:pieter.c.kruithof-jr@hp.com" style="color: purple; text-decoration: underline;">pieter.c.kruithof-jr@hp.com</a>> wrote:<span class="Apple-converted-space"> </span><br>
<span style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(95, 95, 95);"><br>
Here is a link to the interview questions for the OpenStack Personas.<span class="Apple-converted-space"> </span><br>
</span> <u><span style="color: blue;"><br>
</span></u><a href="https://docs.google.com/forms/d/1bQFygy9RGCam_Nw9xyrXPSY0TxwIcGALTsuSeir-M5s/edit?usp=sharing" style="color: purple; text-decoration: underline;"><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(129, 63, 98);">https://docs.google.com/forms/d/1bQFygy9RGCam_Nw9xyrXPSY0TxwIcGALTsuSeir-M5s/edit?usp=sharing</span></a><span class="Apple-converted-space"> </span><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(95, 95, 95);"><br>
</span> <span style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(95, 95, 95);"><br>
One word of warning – there are a lot of questions! It feels like we may need to reduce it a bit or consolidate some of the questions.</span><span class="Apple-converted-space"> </span><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(95, 95, 95);"><br>
</span> <span style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(95, 95, 95);"><br>
Piet</span><span class="Apple-converted-space"> </span><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(95, 95, 95);"><br>
</span> <span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(82, 145, 239);"><br>
Pieter Kruithof, MS, CPE</span><span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: gray;"><br>
UX Design and Research Lead<br>
Cloud OS</span><span class="Apple-converted-space"> </span><u><span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(129, 63, 98);"><br>
</span></u><u><span style="color: blue;"><br>
</span></u><a href="mailto:pieter.c.kruithof-jr@hp.com" style="color: purple; text-decoration: underline;"><span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: gray;">pieter.c.kruithof-jr@hp.com</span></a><span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: gray;"><br>
T +1 970 8981918<br>
M +1 512 5762844</span><span class="Apple-converted-space"> </span><span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: gray;"><br>
</span> <span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: gray;"><br>
"If you think good design is expensive, you should look at the cost of bad design.”</span><span class="Apple-converted-space"> </span><span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(82, 145, 239);"><br>
Dr. Ralf Speth, CEO Jaguar</span><span class="Apple-converted-space"> </span><span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: gray;"><br>
<br>
Hewlett-Packard Company<br>
3404 E Harmony Rd.<br>
FTC06<br>
Fort Collins, CO 80528-9544<br>
USA</span><u><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(129, 63, 98);"><br>
</span></u><u><span style="color: blue;"><br>
</span></u><span style="font-size: 10pt; font-family: Calibri, sans-serif;"><br>
</span> <span style="font-size: 7.5pt;"><br>
_______________________________________________<br>
openstack-personas mailing list</span><u><span style="color: blue;"><br>
</span></u><a href="mailto:openstack-personas@lists.openstack.org" style="color: purple; text-decoration: underline;"><span style="font-size: 7.5pt; color: rgb(129, 63, 98);">openstack-personas@lists.openstack.org</span></a><u><span style="color: blue;"><br>
</span></u><a href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas" style="color: purple; text-decoration: underline;"><span style="font-size: 7.5pt; color: rgb(129, 63, 98);">http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas</span></a><span class="Apple-converted-space"> </span><span style="font-size: 10pt; font-family: 'Courier New';"><br>
<tt style="font-family: 'Courier New';">_______________________________________________</tt><br>
<tt style="font-family: 'Courier New';">openstack-personas mailing list</tt><u><span style="color: blue;"><br>
</span></u></span><a href="mailto:openstack-personas@lists.openstack.org" style="color: purple; text-decoration: underline;"><tt style="font-family: 'Courier New';"><span style="font-size: 10pt;">openstack-personas@lists.openstack.org</span></tt></a><u><span style="color: blue;"><br>
</span></u><a href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas" style="color: purple; text-decoration: underline;"><tt style="font-family: 'Courier New';"><span style="font-size: 10pt;">http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas</span></tt></a></p>
</blockquote>
</div>
</div>
</div>
</blockquote>
</div>
<br>
</div>
</body>
</html>