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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#7B7B7B">Let me know if ya’ll feel comfortable with the questions. If so, I’ll plan to update Google forms today.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#7B7B7B">Piet<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Liz Blanchard [mailto:lsurette@redhat.com]
<br>
<b>Sent:</b> Wednesday, March 26, 2014 9:19 AM<br>
<b>To:</b> Jacki Bauer<br>
<b>Cc:</b> Jeffrey A Calcaterra; Ju Lim; Meingast, Melissa; Michelle Peterson; openstack-personas@lists.openstack.org; Gallagher, Phyllis; Kruithof, Piet; Thuy T Duong<br>
<b>Subject:</b> Re: [Openstack-personas] link to persona interview questions<o:p></o:p></span></p>
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<p class="MsoNormal">On Mar 26, 2014, at 11:13 AM, Jacki Bauer <<a href="mailto:jacki.bauer@rackspace.com">jacki.bauer@rackspace.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Thanks Jeff, I think this is totally manageable now and will make for informative pilot interviews.<o:p></o:p></p>
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<p class="MsoNormal">Agreed! Thanks Jeff and Jacki for taking the time on this. Ju and I are doing our first interview on Friday with a developer so we will have feedback for the next Persona meeting for sure.<o:p></o:p></p>
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<p class="MsoNormal">I think recording these is really important. Has anyone recorded a google hangout before? If I can’t figure out how to do it I might just use webex.<o:p></o:p></p>
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<p class="MsoNormal">I’m not sure we are planning to record these, but one person will be vigorously taking notes :) As far as recording hangouts goes…you could just use Quicktime to do a screen recording. There is also Hangouts on Air [1], but this is really
meant more for live broadcasting hangouts. Also, these videos are public as far as I know, so it would be hard to protect the participants identity I think.<o:p></o:p></p>
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<p class="MsoNormal">Liz<o:p></o:p></p>
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<p class="MsoNormal">[1] <a href="https://support.google.com/plus/answer/2553119?hl=en">https://support.google.com/plus/answer/2553119?hl=en</a><o:p></o:p></p>
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<p class="MsoNormal">On Mar 25, 2014, at 10:45 PM, Jeffrey A Calcaterra <<a href="mailto:jacalcat@us.ibm.com">jacalcat@us.ibm.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">All,</span>
<br>
<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">I tried to pare down the survey in the way along the lines that Jackie had suggested. Here are the results:
</span><a href="https://docs.google.com/document/d/1iVhjIQ1Rhd-i6HuAB9hvuERQF_x78giOiJsSRhbuCWk/edit"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">https://docs.google.com/document/d/1iVhjIQ1Rhd-i6HuAB9hvuERQF_x78giOiJsSRhbuCWk/edit</span></a>
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<br>
<b><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Changes:</span></b>
<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">1. I pared the questions down to about 1 1/2 pages and added a small introduction.
</span><br>
<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">2. I tried to combine questions as much as possible and ask them more indirectly. For example, I asked "" for both of these:</span>
<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""> -Cloud End Users - How do you know how your applications/services are doing? How do you know if there is a problem?</span>
<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">-Cloud Operators - Where and how do you learn about new releases and feature improvements to OpenStack (or cloud tech overall)</span>
<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Hopefully, the role of the user will make the right areas to probe obvious.
</span><br>
<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">3. Newly added questions are blue. They are mostly trying to get at some of the more direct questions in a more open-ended way.
</span><br>
<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">It seems much more manageable.</span>
<br>
<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Also, I agree with Jackie's goals and added "Common scenarios for OpenStack", which I would also include things like self-service vs. admin provisioned and permissions for end users.</span>
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<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Finally, I'm not sure if everyone was planning to record. We said that it is optional in our emails to participants and we will ask when participants join. I added that to the intro.</span>
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<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Jeff</span> <br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
Jeff Calcaterra<br>
IBM SmartCloud Entry User Experience Design and Research<br>
STG UI Patent Board Chair<br>
email: <a href="mailto:jacalcat@us.ibm.com">jacalcat@us.ibm.com</a><br>
Portfolio: </span><a href="http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/</span></a><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">
</span><br>
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<span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F">From: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">Jacki Bauer <<a href="mailto:jacki.bauer@rackspace.com">jacki.bauer@rackspace.com</a>></span>
<br>
<span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F">To: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">Jeffrey A Calcaterra/Raleigh/IBM@IBMUS,
</span><br>
<span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F">Cc: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">Liz Blanchard <<a href="mailto:lsurette@redhat.com">lsurette@redhat.com</a>>, "Gallagher, Phyllis"
<<a href="mailto:phyllis.gallagher@hp.com">phyllis.gallagher@hp.com</a>>, "Kruithof, Piet" <<a href="mailto:pieter.c.kruithof-jr@hp.com">pieter.c.kruithof-jr@hp.com</a>>, Ju Lim <<a href="mailto:julim@redhat.com">julim@redhat.com</a>>, "Meingast, Melissa"
<<a href="mailto:Melissa.Meingast@hp.com">Melissa.Meingast@hp.com</a>>, "<a href="mailto:openstack-personas@lists.openstack.org">openstack-personas@lists.openstack.org</a>" <<a href="mailto:openstack-personas@lists.openstack.org">openstack-personas@lists.openstack.org</a>>,
Thuy T Duong/Austin/IBM@IBMUS, Michelle Peterson <<a href="mailto:michelle.peterson@rackspace.com">michelle.peterson@rackspace.com</a>></span>
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<span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F">Date: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">03/25/2014 09:26 AM</span>
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<span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F">Subject: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">Re: [Openstack-personas] link to persona interview questions</span>
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Jeff, <br>
Thanks for doing this! I agree with starting with the environment to provide context. And the flow is much better. But I think there are still too many questions for an interviewer to get through.
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My recommendation would be to have 4-6 very high level questions. For each of those questions, we have a cheat sheet in front of us with a variety of probing questions that will get us to what we want to learn. A lot of times the interviewee will answer those
questions on their own, but if they are going in a direction that isn’t helpful, we can use the cheat sheet to keep them on topic. That way we leave opportunity for discovering things we didn’t think to ask and avoid accidentally leading the interviewee to
the answers we are looking for. <br>
<br>
The first section of this article describes this method - <a href="http://lorrainepaterson.wordpress.com/2010/07/30/user-research-and-persona-creation-part-1-data-gathering-methods/">http://lorrainepaterson.wordpress.com/2010/07/30/user-research-and-persona-creation-part-1-data-gathering-methods/</a>
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<br>
Also, I still don’t have a good understanding of the goals of this study and what we want the resulting personas to do for us - I think this is making things more difficult for the group, as there is no priority on which topics to cover. I made a pretty lame
attempt to write up a goal in the Google doc that Jeff shared. <br>
<br>
If people agree with this approach, I have some time today to work on it, or anyone else can jump in.
<br>
<br>
-Jacki <br>
<br>
PS - Sorry everyone for opening the can of worms at the last minute. I meant to look at this last Wednesday and completely forgot.
<br>
<br>
<br>
<br>
<br>
On Mar 25, 2014, at 7:19 AM, Jeffrey A Calcaterra <<a href="mailto:jacalcat@us.ibm.com">jacalcat@us.ibm.com</a>> wrote:
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<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">All,</span> <br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
Here is yet another version...</span> <br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
I had started with my own arrangement of questions yesterday that I was going to send out and blended together what Jacki had done as well. I got the questions down by about a half a page.
</span><br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
A few notes:</span> <span style="font-size:10.0pt;font-family:"Arial","sans-serif"">
<br>
1. I started the interview with the environment, which I think is very helpful because that provides much of the context for the subsequent discussion.
<br>
2. I tried to combine and remove redundant questions when possible and I put those at the end with comments. Questions that I added are in blue.
<br>
3. I added all the Role-specific questions in green.</span> <br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
To me, this seems to flow better as I imagine interviewing a participant. Any feedback?</span>
<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
Jeff</span> <span style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
<br>
Jeff Calcaterra<br>
IBM SmartCloud Entry User Experience Design and Research<br>
STG UI Patent Board Chair<br>
email: </span><a href="mailto:jacalcat@us.ibm.com"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">jacalcat@us.ibm.com</span></a>
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<br>
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<span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F"><br>
From: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">Jacki Bauer <</span><a href="mailto:jacki.bauer@RACKSPACE.COM"><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">jacki.bauer@RACKSPACE.COM</span></a><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">></span>
<span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F"><br>
To: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">"Kruithof, Piet" <</span><a href="mailto:pieter.c.kruithof-jr@hp.com"><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">pieter.c.kruithof-jr@hp.com</span></a><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">>,
<span style="color:#5F5F5F"><br>
Cc: </span>"Gallagher, Phyllis" <</span><a href="mailto:phyllis.gallagher@hp.com"><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">phyllis.gallagher@hp.com</span></a><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">>, "</span><a href="mailto:openstack-personas@lists.openstack.org"><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">openstack-personas@lists.openstack.org</span></a><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">"
<</span><a href="mailto:openstack-personas@lists.openstack.org"><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">openstack-personas@lists.openstack.org</span></a><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">>, Liz Blanchard
<</span><a href="mailto:lsurette@redhat.com"><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">lsurette@redhat.com</span></a><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">></span>
<span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F"><br>
Date: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">03/24/2014 01:02 PM</span>
<span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F"><br>
Subject: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">Re: [Openstack-personas] link to persona interview questions</span>
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In an attempt to consolidate questions, I went ahead and sorted all of the questions by theme. Almost all the questions are variations on the following:
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What do you do? <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
How often do you do it? <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Who do you work with? <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
How do you do it? <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
What do you do it on / Where do you do it? <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
What are your priorities? <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
What are your problems?<o:p></o:p></li></ul>
<p class="MsoNormal" style="margin-bottom:12.0pt">Here’s the document with the sorted questions -
<a href="https://docs.google.com/document/d/1E4eujvFhtvBBAuADT9OymXNCkczDV_BpUlje-4Dm2-U/edit?usp=sharing">
https://docs.google.com/document/d/1E4eujvFhtvBBAuADT9OymXNCkczDV_BpUlje-4Dm2-U/edit?usp=sharing</a>
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Obviously we won’t ask people these vague questions, but do the categories represent what we want to learn? Can we eliminate any? Maybe we can come up with one or two main questions per category and leave the others as sub-questions/conversation helpers.
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Feel free to leave comments or vote on priorities in the Google doc. <br>
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-J <br>
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On Mar 23, 2014, at 12:27 AM, Kruithof, Piet <<a href="mailto:pieter.c.kruithof-jr@hp.com">pieter.c.kruithof-jr@hp.com</a>> wrote:
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<span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#5F5F5F"><br>
Here is a link to the interview questions for the OpenStack Personas. <br>
</span> <u><span style="color:blue"><br>
</span></u><a href="https://docs.google.com/forms/d/1bQFygy9RGCam_Nw9xyrXPSY0TxwIcGALTsuSeir-M5s/edit?usp=sharing"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#813F62">https://docs.google.com/forms/d/1bQFygy9RGCam_Nw9xyrXPSY0TxwIcGALTsuSeir-M5s/edit?usp=sharing</span></a>
<span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#5F5F5F"><br>
</span> <span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#5F5F5F"><br>
One word of warning – there are a lot of questions! It feels like we may need to reduce it a bit or consolidate some of the questions.</span>
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</span> <span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#5F5F5F"><br>
Piet</span> <span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#5F5F5F">
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</span> <span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5291EF"><br>
Pieter Kruithof, MS, CPE</span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:gray"><br>
UX Design and Research Lead<br>
Cloud OS</span> <u><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#813F62"><br>
</span></u><u><span style="color:blue"><br>
</span></u><a href="mailto:pieter.c.kruithof-jr@hp.com"><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:gray">pieter.c.kruithof-jr@hp.com</span></a><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:gray"><br>
T +1 970 8981918<br>
M +1 512 5762844</span> <span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:gray">
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</span> <span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:gray"><br>
"If you think good design is expensive, you should look at the cost of bad design.”</span>
<span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5291EF"><br>
Dr. Ralf Speth, CEO Jaguar</span> <span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:gray">
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Hewlett-Packard Company<br>
3404 E Harmony Rd.<br>
FTC06<br>
Fort Collins, CO 80528-9544<br>
USA</span><u><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#813F62"><br>
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</span></u><span style="font-size:10.0pt;font-family:"Calibri","sans-serif""><br>
</span> <span style="font-size:7.5pt"><br>
_______________________________________________<br>
openstack-personas mailing list</span><u><span style="color:blue"><br>
</span></u><a href="mailto:openstack-personas@lists.openstack.org"><span style="font-size:7.5pt;color:#813F62">openstack-personas@lists.openstack.org</span></a><u><span style="color:blue"><br>
</span></u><a href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas"><span style="font-size:7.5pt;color:#813F62">http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas</span></a>
<span style="font-size:10.0pt;font-family:"Courier New""><br>
<tt>_______________________________________________</tt><br>
<tt>openstack-personas mailing list</tt><u><span style="color:blue"><br>
</span></u></span><a href="mailto:openstack-personas@lists.openstack.org"><tt><span style="font-size:10.0pt">openstack-personas@lists.openstack.org</span></tt></a><u><span style="color:blue"><br>
</span></u><a href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas"><tt><span style="font-size:10.0pt">http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas</span></tt></a><br>
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