<html><head><meta http-equiv="Content-Type" content="text/html charset=windows-1252"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><br><div><div>On Mar 26, 2014, at 11:13 AM, Jacki Bauer <<a href="mailto:jacki.bauer@rackspace.com">jacki.bauer@rackspace.com</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">
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<div>Thanks Jeff, I think this is totally manageable now and will make for informative pilot interviews.</div></div></blockquote><div><br></div><div>Agreed! Thanks Jeff and Jacki for taking the time on this. Ju and I are doing our first interview on Friday with a developer so we will have feedback for the next Persona meeting for sure.</div><br><blockquote type="cite"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">
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<div>I think recording these is really important. Has anyone recorded a google hangout before? If I can’t figure out how to do it I might just use webex.</div></div></blockquote><div><br></div><div>I’m not sure we are planning to record these, but one person will be vigorously taking notes :) As far as recording hangouts goes…you could just use Quicktime to do a screen recording. There is also Hangouts on Air [1], but this is really meant more for live broadcasting hangouts. Also, these videos are public as far as I know, so it would be hard to protect the participants identity I think.</div><div><br></div><div>Liz</div><div><br></div><div>[1] <a href="https://support.google.com/plus/answer/2553119?hl=en">https://support.google.com/plus/answer/2553119?hl=en</a></div><br><blockquote type="cite"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">
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<div>On Mar 25, 2014, at 10:45 PM, Jeffrey A Calcaterra <<a href="mailto:jacalcat@us.ibm.com">jacalcat@us.ibm.com</a>> wrote:</div>
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<blockquote type="cite"><font size="2" face="sans-serif">All,</font> <br>
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<font size="2" face="sans-serif">I tried to pare down the survey in the way along the lines that Jackie had suggested. Here are the results:
</font><a href="https://docs.google.com/document/d/1iVhjIQ1Rhd-i6HuAB9hvuERQF_x78giOiJsSRhbuCWk/edit"><font size="2" color="blue" face="sans-serif">https://docs.google.com/document/d/1iVhjIQ1Rhd-i6HuAB9hvuERQF_x78giOiJsSRhbuCWk/edit</font></a>
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<font size="2" face="sans-serif"><b>Changes:</b></font> <br>
<font size="2" face="sans-serif">1. I pared the questions down to about 1 1/2 pages and added a small introduction.
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<font size="2" face="sans-serif">2. I tried to combine questions as much as possible and ask them more indirectly. For example, I asked "" for both of these:</font>
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<font size="2" face="sans-serif"> -Cloud End Users - How do you know how your applications/services are doing? How do you know if there is a problem?</font>
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<font size="2" face="sans-serif">-Cloud Operators - Where and how do you learn about new releases and feature improvements to OpenStack (or cloud tech overall)</font>
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<font size="2" face="sans-serif">Hopefully, the role of the user will make the right areas to probe obvious.
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<font size="2" face="sans-serif">3. Newly added questions are blue. They are mostly trying to get at some of the more direct questions in a more open-ended way.
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<font size="2" face="sans-serif">It seems much more manageable.</font> <br>
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<font size="2" face="sans-serif">Also, I agree with Jackie's goals and added "</font><font size="2" face="Arial">Common scenarios for OpenStack</font><font size="2" face="sans-serif">", which I would also include things like self-service vs. admin provisioned
and permissions for end users.</font> <br>
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<font size="2" face="sans-serif">Finally, I'm not sure if everyone was planning to record. We said that it is optional in our emails to participants and we will ask when participants join. I added that to the intro.</font>
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<font size="2" face="sans-serif">Jeff</font> <br>
<font size="2" face="sans-serif"><br>
</font><font size="2" face="Arial">Jeff Calcaterra<br>
IBM SmartCloud Entry User Experience Design and Research<br>
STG UI Patent Board Chair<br>
email: <a href="mailto:jacalcat@us.ibm.com">jacalcat@us.ibm.com</a><br>
Portfolio: </font><a href="http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/"><font size="2" color="blue" face="Arial"><u>http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/</u></font></a><font size="2" face="Arial">
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<font size="1" color="#5f5f5f" face="sans-serif">From: </font><font size="1" face="sans-serif">Jacki Bauer <<a href="mailto:jacki.bauer@rackspace.com">jacki.bauer@rackspace.com</a>></font>
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<font size="1" color="#5f5f5f" face="sans-serif">To: </font><font size="1" face="sans-serif">Jeffrey A Calcaterra/Raleigh/IBM@IBMUS,
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<font size="1" color="#5f5f5f" face="sans-serif">Cc: </font><font size="1" face="sans-serif">Liz Blanchard <<a href="mailto:lsurette@redhat.com">lsurette@redhat.com</a>>, "Gallagher, Phyllis" <<a href="mailto:phyllis.gallagher@hp.com">phyllis.gallagher@hp.com</a>>,
"Kruithof, Piet" <<a href="mailto:pieter.c.kruithof-jr@hp.com">pieter.c.kruithof-jr@hp.com</a>>, Ju Lim <<a href="mailto:julim@redhat.com">julim@redhat.com</a>>, "Meingast, Melissa" <<a href="mailto:Melissa.Meingast@hp.com">Melissa.Meingast@hp.com</a>>, "<a href="mailto:openstack-personas@lists.openstack.org">openstack-personas@lists.openstack.org</a>"
<<a href="mailto:openstack-personas@lists.openstack.org">openstack-personas@lists.openstack.org</a>>, Thuy T Duong/Austin/IBM@IBMUS, Michelle Peterson <<a href="mailto:michelle.peterson@rackspace.com">michelle.peterson@rackspace.com</a>></font>
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<font size="1" color="#5f5f5f" face="sans-serif">Date: </font><font size="1" face="sans-serif">03/25/2014 09:26 AM</font>
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<font size="1" color="#5f5f5f" face="sans-serif">Subject: </font><font size="1" face="sans-serif">Re: [Openstack-personas] link to persona interview questions</font>
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<font size="3">Jeff, </font><br>
<font size="3">Thanks for doing this! I agree with starting with the environment to provide context. And the flow is much better. But I think there are still too many questions for an interviewer to get through.</font>
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<font size="3">My recommendation would be to have 4-6 very high level questions. For each of those questions, we have a cheat sheet in front of us with a variety of probing questions that will get us to what we want to learn. A lot of times the interviewee
will answer those questions on their own, but if they are going in a direction that isn’t helpful, we can use the cheat sheet to keep them on topic. That way we leave opportunity for discovering things we didn’t think to ask and avoid accidentally leading
the interviewee to the answers we are looking for.</font> <br>
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<font size="3">The first section of this article describes this method - </font><a href="http://lorrainepaterson.wordpress.com/2010/07/30/user-research-and-persona-creation-part-1-data-gathering-methods/"><font size="3" color="blue"><u>http://lorrainepaterson.wordpress.com/2010/07/30/user-research-and-persona-creation-part-1-data-gathering-methods/</u></font></a>
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<font size="3">Also, I still don’t have a good understanding of the goals of this study and what we want the resulting personas to do for us - I think this is making things more difficult for the group, as there is no priority on which topics to cover. I made
a pretty lame attempt to write up a goal in the Google doc that Jeff shared.</font>
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<font size="3">If people agree with this approach, I have some time today to work on it, or anyone else can jump in.</font>
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<font size="3">-Jacki</font> <br>
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<font size="3">PS - Sorry everyone for opening the can of worms at the last minute. I meant to look at this last Wednesday and completely forgot.</font>
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<font size="3">On Mar 25, 2014, at 7:19 AM, Jeffrey A Calcaterra <</font><a href="mailto:jacalcat@us.ibm.com"><font size="3" color="blue"><u>jacalcat@us.ibm.com</u></font></a><font size="3">> wrote:</font>
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<font size="2" face="sans-serif">All,</font><font size="3"> <br>
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Here is yet another version...</font><font size="3"> <br>
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I had started with my own arrangement of questions yesterday that I was going to send out and blended together what Jacki had done as well. I got the questions down by about a half a page.
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A few notes:</font><font size="3"> </font><font size="2" face="sans-serif"><br>
1. I started the interview with the environment, which I think is very helpful because that provides much of the context for the subsequent discussion.
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2. I tried to combine and remove redundant questions when possible and I put those at the end with comments. Questions that I added are in blue.
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3. I added all the Role-specific questions in green.</font><font size="3"> <br>
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To me, this seems to flow better as I imagine interviewing a participant. Any feedback?</font><font size="3">
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Jeff</font><font size="3"> </font><font size="2" face="sans-serif"><br>
</font><font size="2" face="Arial"><br>
Jeff Calcaterra<br>
IBM SmartCloud Entry User Experience Design and Research<br>
STG UI Patent Board Chair<br>
email: </font><a href="mailto:jacalcat@us.ibm.com"><font size="2" color="blue" face="Arial"><u>jacalcat@us.ibm.com</u></font></a><font size="3">
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From: </font><font size="1" face="sans-serif">Jacki Bauer <</font><a href="mailto:jacki.bauer@RACKSPACE.COM"><font size="1" color="blue" face="sans-serif"><u>jacki.bauer@RACKSPACE.COM</u></font></a><font size="1" face="sans-serif">></font><font size="3">
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To: </font><font size="1" face="sans-serif">"Kruithof, Piet" <</font><a href="mailto:pieter.c.kruithof-jr@hp.com"><font size="1" color="blue" face="sans-serif"><u>pieter.c.kruithof-jr@hp.com</u></font></a><font size="1" face="sans-serif">>,
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Cc: </font><font size="1" face="sans-serif">"Gallagher, Phyllis" <</font><a href="mailto:phyllis.gallagher@hp.com"><font size="1" color="blue" face="sans-serif"><u>phyllis.gallagher@hp.com</u></font></a><font size="1" face="sans-serif">>, "</font><a href="mailto:openstack-personas@lists.openstack.org"><font size="1" color="blue" face="sans-serif"><u>openstack-personas@lists.openstack.org</u></font></a><font size="1" face="sans-serif">"
<</font><a href="mailto:openstack-personas@lists.openstack.org"><font size="1" color="blue" face="sans-serif"><u>openstack-personas@lists.openstack.org</u></font></a><font size="1" face="sans-serif">>, Liz Blanchard <</font><a href="mailto:lsurette@redhat.com"><font size="1" color="blue" face="sans-serif"><u>lsurette@redhat.com</u></font></a><font size="1" face="sans-serif">></font><font size="3">
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Date: </font><font size="1" face="sans-serif">03/24/2014 01:02 PM</font><font size="3">
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Subject: </font><font size="1" face="sans-serif">Re: [Openstack-personas] link to persona interview questions</font><font size="3">
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In an attempt to consolidate questions, I went ahead and sorted all of the questions by theme. Almost all the questions are variations on the following:
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<li><font size="3">What do you do? </font></li><li><font size="3">How often do you do it? </font></li><li><font size="3">Who do you work with? </font></li><li><font size="3">How do you do it? </font></li><li><font size="3">What do you do it on / Where do you do it? </font></li><li><font size="3">What are your priorities? </font></li><li><font size="3">What are your problems?</font></li></ul>
<font size="3">Here’s the document with the sorted questions - </font><a href="https://docs.google.com/document/d/1E4eujvFhtvBBAuADT9OymXNCkczDV_BpUlje-4Dm2-U/edit?usp=sharing"><font size="3" color="blue"><u>https://docs.google.com/document/d/1E4eujvFhtvBBAuADT9OymXNCkczDV_BpUlje-4Dm2-U/edit?usp=sharing</u></font></a><font size="3">
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Obviously we won’t ask people these vague questions, but do the categories represent what we want to learn? Can we eliminate any? Maybe we can come up with one or two main questions per category and leave the others as sub-questions/conversation helpers.
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Feel free to leave comments or vote on priorities in the Google doc. <br>
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-J <br>
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On Mar 23, 2014, at 12:27 AM, Kruithof, Piet <</font><a href="mailto:pieter.c.kruithof-jr@hp.com"><font size="3" color="blue"><u>pieter.c.kruithof-jr@hp.com</u></font></a><font size="3">> wrote:
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Here is a link to the interview questions for the OpenStack Personas. <br>
</font><font size="3"> </font><font size="3" color="blue"><u><br>
</u></font><a href="https://docs.google.com/forms/d/1bQFygy9RGCam_Nw9xyrXPSY0TxwIcGALTsuSeir-M5s/edit?usp=sharing"><font size="2" color="#813f62" face="Calibri"><u>https://docs.google.com/forms/d/1bQFygy9RGCam_Nw9xyrXPSY0TxwIcGALTsuSeir-M5s/edit?usp=sharing</u></font></a><font size="3">
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</font><font size="3"> </font><font size="2" color="#5f5f5f" face="Calibri"><br>
One word of warning – there are a lot of questions! It feels like we may need to reduce it a bit or consolidate some of the questions.</font><font size="3">
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</font><font size="3"> </font><font size="2" color="#5f5f5f" face="Calibri"><br>
Piet</font><font size="3"> </font><font size="2" color="#5f5f5f" face="Calibri"><br>
</font><font size="3"> </font><font size="1" color="#5291ef" face="Arial"><br>
Pieter Kruithof, MS, CPE</font><font size="1" color="#808080" face="Arial"><br>
UX Design and Research Lead<br>
Cloud OS</font><font size="3"> </font><font size="1" color="#813f62" face="Arial"><u><br>
</u></font><font size="3" color="blue"><u><br>
</u></font><a href="mailto:pieter.c.kruithof-jr@hp.com"><font size="1" color="#808080" face="Arial"><u>pieter.c.kruithof-jr@hp.com</u></font></a><font size="1" color="#808080" face="Arial"><br>
T +1 970 8981918<br>
M +1 512 5762844</font><font size="3"> </font><font size="1" color="#808080" face="Arial"><br>
</font><font size="3"> </font><font size="1" color="#808080" face="Arial"><br>
"If you think good design is expensive, you should look at the cost of bad design.”</font><font size="3">
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Dr. Ralf Speth, CEO Jaguar</font><font size="3"> </font><font size="1" color="#808080" face="Arial"><br>
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Hewlett-Packard Company<br>
3404 E Harmony Rd.<br>
FTC06<br>
Fort Collins, CO 80528-9544<br>
USA</font><font size="2" color="#813f62" face="Calibri"><u><br>
</u></font><font size="3" color="blue"><u><br>
</u></font><a href="http://www.hp.com/"></a><font size="2" face="Calibri"><br>
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_______________________________________________<br>
openstack-personas mailing list</font><font size="3" color="blue"><u><br>
</u></font><a href="mailto:openstack-personas@lists.openstack.org"><font size="1" color="#813f62"><u>openstack-personas@lists.openstack.org</u></font></a><font size="3" color="blue"><u><br>
</u></font><a href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas"><font size="1" color="#813f62"><u>http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas</u></font></a><font size="3">
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_______________________________________________<br>
openstack-personas mailing list</font></tt><tt><font size="2" color="blue"><u><br>
</u></font></tt><a href="mailto:openstack-personas@lists.openstack.org"><tt><font size="2" color="blue"><u>openstack-personas@lists.openstack.org</u></font></tt></a><font size="3" color="blue"><u><br>
</u></font><a href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas"><tt><font size="2" color="blue"><u>http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas</u></font></tt></a><font size="3"><br>
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