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<p class="MsoPlainText">Not recording is my preference as well. It removes ethical and legal questions, is less likely to inhibit participants’ willingness to be candid about their opinions and personal characteristics, and with dedicated note takers for
each session, should not be critical, in particular as there is no need to review on-screen interactions, as with a usability study.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">That’s my run on sentence for the day ;)<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ju Lim [mailto:julim@redhat.com]
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<b>Sent:</b> Wednesday, March 26, 2014 12:42 PM<br>
<b>To:</b> Meingast, Melissa<br>
<b>Cc:</b> Jacki Bauer; Kruithof, Piet; Liz Blanchard; Jeffrey A Calcaterra; Michelle Peterson; openstack-personas@lists.openstack.org; Gallagher, Phyllis; Thuy T Duong<br>
<b>Subject:</b> Re: [Openstack-personas] link to persona interview questions<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Team:<o:p></o:p></p>
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<p class="MsoNormal">Thank you Jeff and Jacki for the work you've done to improve the questionnaire.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thank you Piet on inputting the questions into Google Forms.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Regarding recordings, I'm not in favor of it, and I know this is shaping up to be a heated discussion about it (potentially). Since this information from the interview will be shared upstream, to keep confidentiality and to anonymize things,
I'd recommend not to recording. While I understand note taking is not perfect, we have 4 different teams interviewing for the same 3-4 user roles and at some level, all of the persona interviews will serve as a aggregation and validation point. I don't personally
think we will always be 100% right, but if you think of persona development as a process of continuous improvement (like in Agile and the way OpenStack works), what we should come away with is an initial proposal (and hopefully good set at that as a starting
point), and use that to further refine, validate, improve, etc. over time. Think of like code delivered in OpenStack today, there are going to bugs, and we can fix them over time.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">IMHO, if folks do want to record, I might suggest this be done by a company/team basis and that you keep the recording internally according to your company's direction / legal regarding this.<o:p></o:p></p>
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<p class="MsoNormal">Just my 2 cents,<o:p></o:p></p>
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<p class="MsoNormal">Ju<o:p></o:p></p>
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<p class="MsoNormal">On Mar 26, 2014, at 1:03 PM, "Meingast, Melissa" <<a href="mailto:Melissa.Meingast@hp.com">Melissa.Meingast@hp.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I’d be inclined to getting the agreement in writing, per APA guidelines, just to be on the safe side.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span class="apple-converted-space"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span></span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Jacki
Bauer [mailto:jacki.bauer@<a href="http://RACKSPACE.COM">RACKSPACE.COM</a>]<span class="apple-converted-space"> </span><br>
<b>Sent:</b><span class="apple-converted-space"> </span>Wednesday, March 26, 2014 11:18 AM<br>
<b>To:</b><span class="apple-converted-space"> </span>Kruithof, Piet<br>
<b>Cc:</b><span class="apple-converted-space"> </span>Liz Blanchard; Jeffrey A Calcaterra; Ju Lim; Meingast, Melissa; Michelle Peterson;
<a href="mailto:openstack-personas@lists.openstack.org">openstack-personas@lists.openstack.org</a>; Gallagher, Phyllis; Thuy T Duong<br>
<b>Subject:</b><span class="apple-converted-space"> </span>Re: [Openstack-personas] link to persona interview questions</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Yep, you’re right. It seems like we'd have to get a verbal agreement and make no promise of confidentiality.<o:p></o:p></p>
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<p class="MsoNormal">On Mar 26, 2014, at 10:52 AM, Kruithof, Piet <<a href="mailto:pieter.c.kruithof-jr@hp.com"><span style="color:purple">pieter.c.kruithof-jr@hp.com</span></a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#7B7B7B">Hey Jacki,</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#7B7B7B">As a group, we would also need to discuss who would have access to the recordings. There is kind of a difference between having a participant sign a consent
or verbally agree when the recording will be kept safely within a company like RackSpace or HP. </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#7B7B7B">In this case, the recordings could be shared with anyone within or potentially outside of the community. As far as I know, the community has no policies around
how this kind of content is shared or distributed. </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#7B7B7B">Piet</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span class="apple-converted-space"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Jacki
Bauer [<a href="mailto:jacki.bauer@RACKSPACE.COM"><span style="color:purple">mailto:jacki.bauer@RACKSPACE.COM</span></a>]<span class="apple-converted-space"> </span><br>
<b>Sent:</b><span class="apple-converted-space"> </span>Wednesday, March 26, 2014 9:37 AM<br>
<b>To:</b><span class="apple-converted-space"> </span>Kruithof, Piet<br>
<b>Cc:</b><span class="apple-converted-space"> </span>Liz Blanchard; Jeffrey A Calcaterra; Ju Lim; Meingast, Melissa; Michelle Peterson;<span class="apple-converted-space"> </span><a href="mailto:openstack-personas@lists.openstack.org"><span style="color:purple">openstack-personas@lists.openstack.org</span></a>;
Gallagher, Phyllis; Thuy T Duong<br>
<b>Subject:</b><span class="apple-converted-space"> </span>Re: [Openstack-personas] link to persona interview questions</span><o:p></o:p></p>
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<p class="MsoNormal">Piet,<o:p></o:p></p>
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<p class="MsoNormal">I’m not sure about other companies, but Rackspace legal allows us to get verbal consent. I also have NDA and consent forms that I could have someone sign.<o:p></o:p></p>
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<p class="MsoNormal">Liz,<o:p></o:p></p>
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<p class="MsoNormal">Even good notetakers can miss things, but especially because there are 4 teams of interviewers, having a recording can allow us to look back and see whether the interviews were done consistently, if one interviewer emphasized something
more than another, etc. <o:p></o:p></p>
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<p class="MsoNormal">On Mar 26, 2014, at 10:20 AM, Kruithof, Piet <<a href="mailto:pieter.c.kruithof-jr@hp.com"><span style="color:purple">pieter.c.kruithof-jr@hp.com</span></a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#7B7B7B">There are potentially some issues around recording the sessions. For example, the participants have not signed any legal documents agreeing to be recorded. </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#7B7B7B">Just out of curiosity, did anyone try to record the usability sessions?</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#7B7B7B">Piet</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span class="apple-converted-space"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Liz
Blanchard [<a href="mailto:lsurette@redhat.com"><span style="color:purple">mailto:lsurette@redhat.com</span></a>]<span class="apple-converted-space"> </span><br>
<b>Sent:</b><span class="apple-converted-space"> </span>Wednesday, March 26, 2014 9:19 AM<br>
<b>To:</b><span class="apple-converted-space"> </span>Jacki Bauer<br>
<b>Cc:</b><span class="apple-converted-space"> </span>Jeffrey A Calcaterra; Ju Lim; Meingast, Melissa; Michelle Peterson;<a href="mailto:openstack-personas@lists.openstack.org"><span style="color:purple">openstack-personas@lists.openstack.org</span></a>; Gallagher,
Phyllis; Kruithof, Piet; Thuy T Duong<br>
<b>Subject:</b><span class="apple-converted-space"> </span>Re: [Openstack-personas] link to persona interview questions</span><o:p></o:p></p>
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<p class="MsoNormal">On Mar 26, 2014, at 11:13 AM, Jacki Bauer <<a href="mailto:jacki.bauer@rackspace.com"><span style="color:purple">jacki.bauer@rackspace.com</span></a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Thanks Jeff, I think this is totally manageable now and will make for informative pilot interviews.<o:p></o:p></p>
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<p class="MsoNormal">Agreed! Thanks Jeff and Jacki for taking the time on this. Ju and I are doing our first interview on Friday with a developer so we will have feedback for the next Persona meeting for sure.<o:p></o:p></p>
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<p class="MsoNormal">I think recording these is really important. Has anyone recorded a google hangout before? If I can’t figure out how to do it I might just use webex.<o:p></o:p></p>
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<p class="MsoNormal">I’m not sure we are planning to record these, but one person will be vigorously taking notes :) As far as recording hangouts goes…you could just use Quicktime to do a screen recording. There is also Hangouts on Air [1], but this is really
meant more for live broadcasting hangouts. Also, these videos are public as far as I know, so it would be hard to protect the participants identity I think.<o:p></o:p></p>
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<p class="MsoNormal">[1] <a href="https://support.google.com/plus/answer/2553119?hl=en"><span style="color:purple">https://support.google.com/plus/answer/2553119?hl=en</span></a><o:p></o:p></p>
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<p class="MsoNormal">On Mar 25, 2014, at 10:45 PM, Jeffrey A Calcaterra <<a href="mailto:jacalcat@us.ibm.com"><span style="color:purple">jacalcat@us.ibm.com</span></a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">All,</span><span class="apple-converted-space"> </span><br>
<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">I tried to pare down the survey in the way along the lines that Jackie had suggested. Here are the results:</span><a href="https://docs.google.com/document/d/1iVhjIQ1Rhd-i6HuAB9hvuERQF_x78giOiJsSRhbuCWk/edit"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:purple">https://docs.google.com/document/d/1iVhjIQ1Rhd-i6HuAB9hvuERQF_x78giOiJsSRhbuCWk/edit</span></a><br>
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<b><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Changes:</span></b><span class="apple-converted-space"> </span><br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">1. I pared the questions down to about 1 1/2 pages and added a small introduction.<span class="apple-converted-space"> </span></span><br>
<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">2. I tried to combine questions as much as possible and ask them more indirectly. For example, I asked "" for both of these:</span><span class="apple-converted-space"> </span><br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""> -Cloud End Users - How do you know how your applications/services are doing? How do you know if there is a problem?</span><span class="apple-converted-space"> </span><br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">-Cloud Operators - Where and how do you learn about new releases and feature improvements to OpenStack (or cloud tech overall)</span><span class="apple-converted-space"> </span><br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Hopefully, the role of the user will make the right areas to probe obvious.<span class="apple-converted-space"> </span></span><br>
<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">3. Newly added questions are blue. They are mostly trying to get at some of the more direct questions in a more open-ended way.<span class="apple-converted-space"> </span></span><br>
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<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">It seems much more manageable.</span><span class="apple-converted-space"> </span><br>
<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Also, I agree with Jackie's goals and added "Common scenarios for OpenStack", which I would also include things like self-service vs. admin provisioned and permissions for end users.</span><span class="apple-converted-space"> </span><br>
<br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Finally, I'm not sure if everyone was planning to record. We said that it is optional in our emails to participants and we will ask when participants join. I added that to the intro.</span><span class="apple-converted-space"> </span><br>
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<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Jeff</span><span class="apple-converted-space"> </span><br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
Jeff Calcaterra<br>
IBM SmartCloud Entry User Experience Design and Research<br>
STG UI Patent Board Chair<br>
email:<span class="apple-converted-space"> </span><a href="mailto:jacalcat@us.ibm.com"><span style="color:purple">jacalcat@us.ibm.com</span></a><br>
Portfolio:</span><a href="http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:purple">http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/</span></a><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> </span><br>
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<span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F">From: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">Jacki Bauer <<a href="mailto:jacki.bauer@rackspace.com"><span style="color:purple">jacki.bauer@rackspace.com</span></a>></span><span class="apple-converted-space"> </span><br>
<span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F">To: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">Jeffrey A Calcaterra/Raleigh/IBM@IBMUS,<span class="apple-converted-space"> </span></span><br>
<span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F">Cc: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">Liz Blanchard <<a href="mailto:lsurette@redhat.com"><span style="color:purple">lsurette@redhat.com</span></a>>,
"Gallagher, Phyllis" <<a href="mailto:phyllis.gallagher@hp.com"><span style="color:purple">phyllis.gallagher@hp.com</span></a>>, "Kruithof, Piet" <<a href="mailto:pieter.c.kruithof-jr@hp.com"><span style="color:purple">pieter.c.kruithof-jr@hp.com</span></a>>,
Ju Lim <<a href="mailto:julim@redhat.com"><span style="color:purple">julim@redhat.com</span></a>>, "Meingast, Melissa" <<a href="mailto:Melissa.Meingast@hp.com"><span style="color:purple">Melissa.Meingast@hp.com</span></a>>, "<a href="mailto:openstack-personas@lists.openstack.org"><span style="color:purple">openstack-personas@lists.openstack.org</span></a>"
<<a href="mailto:openstack-personas@lists.openstack.org"><span style="color:purple">openstack-personas@lists.openstack.org</span></a>>, Thuy T Duong/Austin/IBM@IBMUS, Michelle Peterson <<a href="mailto:michelle.peterson@rackspace.com"><span style="color:purple">michelle.peterson@rackspace.com</span></a>></span><span class="apple-converted-space"> </span><br>
<span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F">Date: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">03/25/2014 09:26 AM</span><span class="apple-converted-space"> </span><br>
<span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F">Subject: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">Re: [Openstack-personas] link to persona interview questions</span><o:p></o:p></p>
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Jeff,<span class="apple-converted-space"> </span><br>
Thanks for doing this! I agree with starting with the environment to provide context. And the flow is much better. But I think there are still too many questions for an interviewer to get through.<span class="apple-converted-space"> </span><br>
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My recommendation would be to have 4-6 very high level questions. For each of those questions, we have a cheat sheet in front of us with a variety of probing questions that will get us to what we want to learn. A lot of times the interviewee will answer those
questions on their own, but if they are going in a direction that isn’t helpful, we can use the cheat sheet to keep them on topic. That way we leave opportunity for discovering things we didn’t think to ask and avoid accidentally leading the interviewee to
the answers we are looking for.<span class="apple-converted-space"> </span><br>
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The first section of this article describes this method - <a href="http://lorrainepaterson.wordpress.com/2010/07/30/user-research-and-persona-creation-part-1-data-gathering-methods/"><span style="color:purple">http://lorrainepaterson.wordpress.com/2010/07/30/user-research-and-persona-creation-part-1-data-gathering-methods/</span></a><span class="apple-converted-space"> </span><br>
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Also, I still don’t have a good understanding of the goals of this study and what we want the resulting personas to do for us - I think this is making things more difficult for the group, as there is no priority on which topics to cover. I made a pretty lame
attempt to write up a goal in the Google doc that Jeff shared.<span class="apple-converted-space"> </span><br>
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If people agree with this approach, I have some time today to work on it, or anyone else can jump in.<span class="apple-converted-space"> </span><br>
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-Jacki<span class="apple-converted-space"> </span><br>
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PS - Sorry everyone for opening the can of worms at the last minute. I meant to look at this last Wednesday and completely forgot.<span class="apple-converted-space"> </span><br>
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On Mar 25, 2014, at 7:19 AM, Jeffrey A Calcaterra <<a href="mailto:jacalcat@us.ibm.com"><span style="color:purple">jacalcat@us.ibm.com</span></a>> wrote:<span class="apple-converted-space"> </span><br>
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<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">All,</span><span class="apple-converted-space"> </span><br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
Here is yet another version...</span><span class="apple-converted-space"> </span><br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
I had started with my own arrangement of questions yesterday that I was going to send out and blended together what Jacki had done as well. I got the questions down by about a half a page.<span class="apple-converted-space"> </span></span><br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
A few notes:</span><span class="apple-converted-space"> </span><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
1. I started the interview with the environment, which I think is very helpful because that provides much of the context for the subsequent discussion.<span class="apple-converted-space"> </span><br>
2. I tried to combine and remove redundant questions when possible and I put those at the end with comments. Questions that I added are in blue.<span class="apple-converted-space"> </span><br>
3. I added all the Role-specific questions in green.</span><span class="apple-converted-space"> </span><br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
To me, this seems to flow better as I imagine interviewing a participant. Any feedback?</span><span class="apple-converted-space"> </span><br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
Jeff</span><span class="apple-converted-space"> </span><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
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Jeff Calcaterra<br>
IBM SmartCloud Entry User Experience Design and Research<br>
STG UI Patent Board Chair<br>
email:<span class="apple-converted-space"> </span></span><a href="mailto:jacalcat@us.ibm.com"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:purple">jacalcat@us.ibm.com</span></a><span class="apple-converted-space"> </span><br>
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<span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F"><br>
From: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">Jacki Bauer <</span><a href="mailto:jacki.bauer@RACKSPACE.COM"><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:purple">jacki.bauer@RACKSPACE.COM</span></a><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">></span><span class="apple-converted-space"> </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F"><br>
To: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">"Kruithof, Piet" <</span><a href="mailto:pieter.c.kruithof-jr@hp.com"><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:purple">pieter.c.kruithof-jr@hp.com</span></a><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">>,<span class="apple-converted-space"> </span><span style="color:#5F5F5F"><br>
Cc: </span>"Gallagher, Phyllis" <</span><a href="mailto:phyllis.gallagher@hp.com"><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:purple">phyllis.gallagher@hp.com</span></a><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">>,
"</span><a href="mailto:openstack-personas@lists.openstack.org"><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:purple">openstack-personas@lists.openstack.org</span></a><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">" <</span><a href="mailto:openstack-personas@lists.openstack.org"><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:purple">openstack-personas@lists.openstack.org</span></a><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">>,
Liz Blanchard <</span><a href="mailto:lsurette@redhat.com"><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:purple">lsurette@redhat.com</span></a><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">></span><span class="apple-converted-space"> </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F"><br>
Date: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">03/24/2014 01:02 PM</span><span class="apple-converted-space"> </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F"><br>
Subject: </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">Re: [Openstack-personas] link to persona interview questions</span><o:p></o:p></p>
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In an attempt to consolidate questions, I went ahead and sorted all of the questions by theme. Almost all the questions are variations on the following:<o:p></o:p></p>
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<li class="MsoNormal" style="mso-list:l0 level1 lfo1">What do you do?<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1">How often do you do it?<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1">Who do you work with?<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1">How do you do it?<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1">What do you do it on / Where do you do it?<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1">What are your priorities?<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1">What are your problems?<o:p></o:p></li></ul>
<p class="MsoNormal" style="margin-bottom:12.0pt">Here’s the document with the sorted questions -<a href="https://docs.google.com/document/d/1E4eujvFhtvBBAuADT9OymXNCkczDV_BpUlje-4Dm2-U/edit?usp=sharing"><span style="color:purple">https://docs.google.com/document/d/1E4eujvFhtvBBAuADT9OymXNCkczDV_BpUlje-4Dm2-U/edit?usp=sharing</span></a><span class="apple-converted-space"> </span><br>
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Obviously we won’t ask people these vague questions, but do the categories represent what we want to learn? Can we eliminate any? Maybe we can come up with one or two main questions per category and leave the others as sub-questions/conversation helpers.<span class="apple-converted-space"> </span><br>
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Feel free to leave comments or vote on priorities in the Google doc.<span class="apple-converted-space"> </span><br>
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-J<span class="apple-converted-space"> </span><br>
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On Mar 23, 2014, at 12:27 AM, Kruithof, Piet <<a href="mailto:pieter.c.kruithof-jr@hp.com"><span style="color:purple">pieter.c.kruithof-jr@hp.com</span></a>> wrote:<span class="apple-converted-space"> </span><br>
<span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#5F5F5F"><br>
Here is a link to the interview questions for the OpenStack Personas.<span class="apple-converted-space"> </span><br>
</span> <u><span style="color:blue"><br>
</span></u><a href="https://docs.google.com/forms/d/1bQFygy9RGCam_Nw9xyrXPSY0TxwIcGALTsuSeir-M5s/edit?usp=sharing"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#813F62">https://docs.google.com/forms/d/1bQFygy9RGCam_Nw9xyrXPSY0TxwIcGALTsuSeir-M5s/edit?usp=sharing</span></a><span class="apple-converted-space"> </span><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#5F5F5F"><br>
</span> <span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#5F5F5F"><br>
One word of warning – there are a lot of questions! It feels like we may need to reduce it a bit or consolidate some of the questions.</span><span class="apple-converted-space"> </span><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#5F5F5F"><br>
</span> <span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#5F5F5F"><br>
Piet</span><span class="apple-converted-space"> </span><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#5F5F5F"><br>
</span> <span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5291EF"><br>
Pieter Kruithof, MS, CPE</span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:gray"><br>
UX Design and Research Lead<br>
Cloud OS</span><span class="apple-converted-space"> </span><u><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#813F62"><br>
</span><span style="color:blue"><br>
</span></u><a href="mailto:pieter.c.kruithof-jr@hp.com"><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:gray">pieter.c.kruithof-jr@hp.com</span></a><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:gray"><br>
T +1 970 8981918<br>
M +1 512 5762844</span><span class="apple-converted-space"> </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:gray"><br>
</span> <span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:gray"><br>
"If you think good design is expensive, you should look at the cost of bad design.”</span><span class="apple-converted-space"> </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#5291EF"><br>
Dr. Ralf Speth, CEO Jaguar</span><span class="apple-converted-space"> </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:gray"><br>
<br>
Hewlett-Packard Company<br>
3404 E Harmony Rd.<br>
FTC06<br>
Fort Collins, CO 80528-9544<br>
USA</span><u><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#813F62"><br>
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</span> <span style="font-size:7.5pt"><br>
_______________________________________________<br>
openstack-personas mailing list</span><u><span style="color:blue"><br>
</span></u><a href="mailto:openstack-personas@lists.openstack.org"><span style="font-size:7.5pt;color:#813F62">openstack-personas@lists.openstack.org</span></a><u><span style="color:blue"><br>
</span></u><a href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas"><span style="font-size:7.5pt;color:#813F62">http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas</span></a><span class="apple-converted-space"> </span><span style="font-size:10.0pt;font-family:"Courier New""><br>
<tt>_______________________________________________</tt><br>
<tt>openstack-personas mailing list</tt><u><span style="color:blue"><br>
</span></u></span><a href="mailto:openstack-personas@lists.openstack.org"><tt><span style="font-size:10.0pt;color:purple">openstack-personas@lists.openstack.org</span></tt></a><u><span style="color:blue"><br>
</span></u><a href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas"><tt><span style="font-size:10.0pt;color:purple">http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas</span></tt></a><o:p></o:p></p>
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