<font size=2 face="sans-serif">All,</font>
<br>
<br><font size=2 face="sans-serif">I tried to pare down the survey in the
way along the lines that Jackie had suggested. Here are the results: </font><a href="https://docs.google.com/document/d/1iVhjIQ1Rhd-i6HuAB9hvuERQF_x78giOiJsSRhbuCWk/edit"><font size=2 color=blue face="sans-serif">https://docs.google.com/document/d/1iVhjIQ1Rhd-i6HuAB9hvuERQF_x78giOiJsSRhbuCWk/edit</font></a>
<br>
<br><font size=2 face="sans-serif"><b>Changes:</b></font>
<br><font size=2 face="sans-serif">1. I pared the questions down to about
1 1/2 pages and added a small introduction. </font>
<br>
<br><font size=2 face="sans-serif">2. I tried to combine questions as much
as possible and ask them more indirectly. For example, I asked ""
for both of these:</font>
<br><font size=2 face="sans-serif"> -Cloud End Users - How do
you know how your applications/services are doing? How do you know if there
is a problem?</font>
<br><font size=2 face="sans-serif">-Cloud Operators - Where and how do
you learn about new releases and feature improvements to OpenStack (or
cloud tech overall)</font>
<br><font size=2 face="sans-serif">Hopefully, the role of the user will
make the right areas to probe obvious. </font>
<br>
<br><font size=2 face="sans-serif">3. Newly added questions are blue. They
are mostly trying to get at some of the more direct questions in a more
open-ended way. </font>
<br>
<br><font size=2 face="sans-serif">It seems much more manageable.</font>
<br>
<br><font size=2 face="sans-serif">Also, I agree with Jackie's goals and
added "</font><font size=2 face="Arial">Common scenarios for OpenStack</font><font size=2 face="sans-serif">",
which I would also include things like self-service vs. admin provisioned
and permissions for end users.</font>
<br>
<br><font size=2 face="sans-serif">Finally, I'm not sure if everyone was
planning to record. We said that it is optional in our emails to participants
and we will ask when participants join. I added that to the intro.</font>
<br>
<br><font size=2 face="sans-serif">Jeff</font>
<br><font size=2 face="sans-serif"><br>
</font><font size=2 face="Arial">Jeff Calcaterra<br>
IBM SmartCloud Entry User Experience Design and Research<br>
STG UI Patent Board Chair<br>
email: jacalcat@us.ibm.com<br>
Portfolio: </font><a href=http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/><font size=2 color=blue face="Arial"><u>http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/</u></font></a><font size=2 face="Arial">
</font>
<br>
<br>
<br>
<br><font size=1 color=#5f5f5f face="sans-serif">From:
</font><font size=1 face="sans-serif">Jacki Bauer <jacki.bauer@rackspace.com></font>
<br><font size=1 color=#5f5f5f face="sans-serif">To:
</font><font size=1 face="sans-serif">Jeffrey A Calcaterra/Raleigh/IBM@IBMUS,
</font>
<br><font size=1 color=#5f5f5f face="sans-serif">Cc:
</font><font size=1 face="sans-serif">Liz Blanchard <lsurette@redhat.com>,
"Gallagher, Phyllis" <phyllis.gallagher@hp.com>, "Kruithof,
Piet" <pieter.c.kruithof-jr@hp.com>, Ju Lim <julim@redhat.com>,
"Meingast, Melissa" <Melissa.Meingast@hp.com>, "openstack-personas@lists.openstack.org"
<openstack-personas@lists.openstack.org>, Thuy T Duong/Austin/IBM@IBMUS,
Michelle Peterson <michelle.peterson@rackspace.com></font>
<br><font size=1 color=#5f5f5f face="sans-serif">Date:
</font><font size=1 face="sans-serif">03/25/2014 09:26 AM</font>
<br><font size=1 color=#5f5f5f face="sans-serif">Subject:
</font><font size=1 face="sans-serif">Re: [Openstack-personas]
link to persona interview questions</font>
<br>
<hr noshade>
<br>
<br>
<br><font size=3>Jeff, </font>
<br><font size=3>Thanks for doing this! I agree with starting with the
environment to provide context. And the flow is much better. But I think
there are still too many questions for an interviewer to get through.</font>
<br>
<br><font size=3>My recommendation would be to have 4-6 very high level
questions. For each of those questions, we have a cheat sheet in front
of us with a variety of probing questions that will get us to what we want
to learn. A lot of times the interviewee will answer those questions on
their own, but if they are going in a direction that isn’t helpful, we
can use the cheat sheet to keep them on topic. That way we leave opportunity
for discovering things we didn’t think to ask and avoid accidentally leading
the interviewee to the answers we are looking for.</font>
<br>
<br><font size=3>The first section of this article describes this method
- </font><a href="http://lorrainepaterson.wordpress.com/2010/07/30/user-research-and-persona-creation-part-1-data-gathering-methods/"><font size=3 color=blue><u>http://lorrainepaterson.wordpress.com/2010/07/30/user-research-and-persona-creation-part-1-data-gathering-methods/</u></font></a>
<br>
<br><font size=3>Also, I still don’t have a good understanding of the
goals of this study and what we want the resulting personas to do for us
- I think this is making things more difficult for the group, as there
is no priority on which topics to cover. I made a pretty lame attempt to
write up a goal in the Google doc that Jeff shared.</font>
<br>
<br><font size=3>If people agree with this approach, I have some time today
to work on it, or anyone else can jump in.</font>
<br>
<br><font size=3>-Jacki</font>
<br>
<br><font size=3>PS - Sorry everyone for opening the can of worms at the
last minute. I meant to look at this last Wednesday and completely forgot.</font>
<br>
<br>
<br>
<br>
<br><font size=3>On Mar 25, 2014, at 7:19 AM, Jeffrey A Calcaterra <</font><a href=mailto:jacalcat@us.ibm.com><font size=3 color=blue><u>jacalcat@us.ibm.com</u></font></a><font size=3>>
wrote:</font>
<br>
<br><font size=2 face="sans-serif">All,</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
Here is yet another version...</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
I had started with my own arrangement of questions yesterday that I was
going to send out and blended together what Jacki had done as well. I got
the questions down by about a half a page. </font><font size=3><br>
</font><font size=2 face="sans-serif"><br>
A few notes:</font><font size=3> </font><font size=2 face="sans-serif"><br>
1. I started the interview with the environment, which I think is very
helpful because that provides much of the context for the subsequent discussion.
<br>
2. I tried to combine and remove redundant questions when possible and
I put those at the end with comments. Questions that I added are in blue.
<br>
3. I added all the Role-specific questions in green.</font><font size=3>
<br>
</font><font size=2 face="sans-serif"><br>
To me, this seems to flow better as I imagine interviewing a participant.
Any feedback?</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
Jeff</font><font size=3> </font><font size=2 face="sans-serif"><br>
</font><font size=2 face="Arial"><br>
Jeff Calcaterra<br>
IBM SmartCloud Entry User Experience Design and Research<br>
STG UI Patent Board Chair<br>
email: </font><a href=mailto:jacalcat@us.ibm.com><font size=2 color=blue face="Arial"><u>jacalcat@us.ibm.com</u></font></a><font size=3>
<br>
<br>
<br>
<br>
</font><font size=1 color=#5f5f5f face="sans-serif"><br>
From: </font><font size=1 face="sans-serif">Jacki
Bauer <</font><a href=mailto:jacki.bauer@RACKSPACE.COM><font size=1 color=blue face="sans-serif"><u>jacki.bauer@RACKSPACE.COM</u></font></a><font size=1 face="sans-serif">></font><font size=3>
</font><font size=1 color=#5f5f5f face="sans-serif"><br>
To: </font><font size=1 face="sans-serif">"Kruithof,
Piet" <</font><a href="mailto:pieter.c.kruithof-jr@hp.com"><font size=1 color=blue face="sans-serif"><u>pieter.c.kruithof-jr@hp.com</u></font></a><font size=1 face="sans-serif">>,
</font><font size=1 color=#5f5f5f face="sans-serif"><br>
Cc: </font><font size=1 face="sans-serif">"Gallagher,
Phyllis" <</font><a href=mailto:phyllis.gallagher@hp.com><font size=1 color=blue face="sans-serif"><u>phyllis.gallagher@hp.com</u></font></a><font size=1 face="sans-serif">>,
"</font><a href="mailto:openstack-personas@lists.openstack.org"><font size=1 color=blue face="sans-serif"><u>openstack-personas@lists.openstack.org</u></font></a><font size=1 face="sans-serif">"
<</font><a href="mailto:openstack-personas@lists.openstack.org"><font size=1 color=blue face="sans-serif"><u>openstack-personas@lists.openstack.org</u></font></a><font size=1 face="sans-serif">>,
Liz Blanchard <</font><a href=mailto:lsurette@redhat.com><font size=1 color=blue face="sans-serif"><u>lsurette@redhat.com</u></font></a><font size=1 face="sans-serif">></font><font size=3>
</font><font size=1 color=#5f5f5f face="sans-serif"><br>
Date: </font><font size=1 face="sans-serif">03/24/2014
01:02 PM</font><font size=3> </font><font size=1 color=#5f5f5f face="sans-serif"><br>
Subject: </font><font size=1 face="sans-serif">Re:
[Openstack-personas] link to persona interview questions</font><font size=3>
<br>
</font>
<hr noshade><font size=3><br>
<br>
<br>
In an attempt to consolidate questions, I went ahead and sorted all of
the questions by theme. Almost all the questions are variations on the
following: </font>
<ul>
<li><font size=3>What do you do? </font>
<li><font size=3>How often do you do it? </font>
<li><font size=3>Who do you work with? </font>
<li><font size=3>How do you do it? </font>
<li><font size=3>What do you do it on / Where do you do it? </font>
<li><font size=3>What are your priorities? </font>
<li><font size=3>What are your problems?</font></ul><font size=3>Here’s
the document with the sorted questions - </font><a href="https://docs.google.com/document/d/1E4eujvFhtvBBAuADT9OymXNCkczDV_BpUlje-4Dm2-U/edit?usp=sharing"><font size=3 color=blue><u>https://docs.google.com/document/d/1E4eujvFhtvBBAuADT9OymXNCkczDV_BpUlje-4Dm2-U/edit?usp=sharing</u></font></a><font size=3>
<br>
<br>
Obviously we won’t ask people these vague questions, but do the categories
represent what we want to learn? Can we eliminate any? Maybe we can come
up with one or two main questions per category and leave the others as
sub-questions/conversation helpers. <br>
<br>
Feel free to leave comments or vote on priorities in the Google doc. <br>
<br>
-J <br>
<br>
<br>
<br>
<br>
<br>
<br>
On Mar 23, 2014, at 12:27 AM, Kruithof, Piet <</font><a href="mailto:pieter.c.kruithof-jr@hp.com"><font size=3 color=blue><u>pieter.c.kruithof-jr@hp.com</u></font></a><font size=3>>
wrote: <br>
</font><font size=2 color=#5f5f5f face="Calibri"><br>
Here is a link to the interview questions for the OpenStack Personas. <br>
</font><font size=3> </font><font size=3 color=blue><u><br>
</u></font><a href="https://docs.google.com/forms/d/1bQFygy9RGCam_Nw9xyrXPSY0TxwIcGALTsuSeir-M5s/edit?usp=sharing"><font size=2 color=#813f62 face="Calibri"><u>https://docs.google.com/forms/d/1bQFygy9RGCam_Nw9xyrXPSY0TxwIcGALTsuSeir-M5s/edit?usp=sharing</u></font></a><font size=3>
</font><font size=2 color=#5f5f5f face="Calibri"><br>
</font><font size=3> </font><font size=2 color=#5f5f5f face="Calibri"><br>
One word of warning – there are a lot of questions! It feels like
we may need to reduce it a bit or consolidate some of the questions.</font><font size=3>
</font><font size=2 color=#5f5f5f face="Calibri"><br>
</font><font size=3> </font><font size=2 color=#5f5f5f face="Calibri"><br>
Piet</font><font size=3> </font><font size=2 color=#5f5f5f face="Calibri"><br>
</font><font size=3> </font><font size=1 color=#5291ef face="Arial"><br>
Pieter Kruithof, MS, CPE</font><font size=1 color=#808080 face="Arial"><br>
UX Design and Research Lead<br>
Cloud OS</font><font size=3> </font><font size=1 color=#813f62 face="Arial"><u><br>
</u></font><font size=3 color=blue><u><br>
</u></font><a href="mailto:pieter.c.kruithof-jr@hp.com"><font size=1 color=#808080 face="Arial"><u>pieter.c.kruithof-jr@hp.com</u></font></a><font size=1 color=#808080 face="Arial"><br>
T +1 970 8981918<br>
M +1 512 5762844</font><font size=3> </font><font size=1 color=#808080 face="Arial"><br>
</font><font size=3> </font><font size=1 color=#808080 face="Arial"><br>
"If you think good design is expensive, you should look at the cost
of bad design.”</font><font size=3> </font><font size=1 color=#5291ef face="Arial"><br>
Dr. Ralf Speth, CEO Jaguar</font><font size=3> </font><font size=1 color=#808080 face="Arial"><br>
<br>
Hewlett-Packard Company<br>
3404 E Harmony Rd.<br>
FTC06<br>
Fort Collins, CO 80528-9544<br>
USA</font><font size=2 color=#813f62 face="Calibri"><u><br>
</u></font><font size=3 color=blue><u><br>
</u></font><a href=http://www.hp.com/></a><font size=2 face="Calibri"><br>
</font><font size=3> </font><font size=1><br>
_______________________________________________<br>
openstack-personas mailing list</font><font size=3 color=blue><u><br>
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</u></font><a href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas"><font size=1 color=#813f62><u>http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-personas</u></font></a><font size=3>
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