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<div>Hey everyone,</div>
<div>Part of creating effective personas is interviewing the right people, and in order to interview the right people, we need to know what we want to accomplish.</div>
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<div>So, some questions/thoughts - </div>
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<div>Should we aim to cover a little of everything with the first pass of interviews? Do we want to take our time and end up with a broad set of personas that can be used by everyone? Or should we do a first iteration where we focus on one topic and do some
interviews, document results in a couple personas, see how people respond to them, and then go and do some more? </div>
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<div>As for deciding who to interview - I'm hung up on the question of what we want to accomplish with personas. What is the overarching problem/s that the OpenStack community has that we want to solve? Once we have a problem identified, it should be easier
to decide who to interview. As an example - my understanding is that OpenStack really wants to appeal to enterprise, but there are some big gaps that are preventing enterprise adoption. That seems like a worthwhile but very high level problem to tackle and
there are obviously a ton of others at various levels of granularity. You could have personas just for storage, compute, heat/deployments, monitoring, etc etc. I think that if we focus our work we have a better chance at a quick win, and that could help to
establish the group as a valued resource.</div>
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<div>Some other problems worth addressing - </div>
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<div>OpenStack marketing:</div>
<div>what's my target audience, and how do Ireach them? </div>
<div>docs: who are we writing docs for, and what do they need to get done with IaaS? What</div>
<div>problems are they considering fixing with OpenStack? </div>
<div>developers:</div>
<div>which features are high priority for the target audience, and why? And</div>
<div>shouldn't we make those a high priority for the project too?</div>
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<div>So, who needs our help the most?</div>
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<div>Cheers,</div>
<div>Jacki</div>
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___________________________</div>
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<b>Jacki Bauer</b><br>
User Experience Designer</div>
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