Open Stack

Hi Jacki et al:

Thanks for your update.  Yesterday's meeting was rather small as only Piet, Liz, and I were dialed in.  Jeff and Thuy were not able to join.  So far, it looks like we're making slow progress I think on the persona interviews.  Liz and I too have had a hard time getting responses back from candidates as well but we'll keep trying.  We did schedule the one candidate whom you weren't able to meet due to your availability but that's planned for next week.

AFAIK, all the current interviews so far have been captured in the GoogleForms.  See Etherpad (https://etherpad.openstack.org/p/persona-working-group) for the GoogleForms link.  Liz has put some initial feedback on the questionnaire as well in the Etherpad.

What we're proposing is for folks to put in their feedback and updates into the Etherpad in the meantime so it's consolidated in 1 place for us to take action as needed.  We also are suggested to have a quick meeting at the same 4pm USA/EST next Wednesday to synch-up since most folks were unable to meet yesterday, plus Liz and I will be able to meet the following week (April 16) as we're going to be tied up with Red Hat Summit.  

Next Meeting proposed for next Wednesday, April 9 4:00pm US/EST (1:00pm US/PST).

Thanks,
Ju

On Apr 3, 2014, at 8:25 AM, Jacki Bauer <jacki.bauer at rackspace.com> wrote:

> I wasn’t in the meeting either, so here’s my update:
> My pilot interview was kind of a bust - the interviewee was a developer who was very junior in his role, had only used AWS a little, OpenStack even less.  It sounded like he had already participated in the usability testing, so most of what he spoke to was the Create Instance experience.
> I’ve also had a hard time getting responses back from the candidates I’ve emailed to schedule interviews – I only got 3/8 responded to schedule and 1 email bounced.
> I’m interested in hearing how the rest of the interviews went. Was mine an anomaly or do we need to revisit the recruiting phase to get more candidates to select from?
> 
> 
> From: Thuy T Duong <ttduong at us.ibm.com>
> Date: Tuesday, April 1, 2014 at 11:44 AM
> To: "Kruithof, Piet" <pieter.c.kruithof-jr at hp.com>
> Cc: Jacki Bauer <jacki.bauer at rackspace.com>, Jeffrey A Calcaterra <jacalcat at us.ibm.com>, Ju Lim <julim at redhat.com>, Liz Blanchard <lsurette at redhat.com>, "Meingast, Melissa" <Melissa.Meingast at hp.com>, Michelle Peterson <michelle.peterson at RACKSPACE.COM>, "openstack-personas at lists.openstack.org" <openstack-personas at lists.openstack.org>, "Gallagher, Phyllis" <phyllis.gallagher at hp.com>
> Subject: RE: [Openstack-personas] link to persona interview questions
> 
> Hey team,
> 
> I wanted to let you know that Jeff and I won't be able to make the meeting tomorrow.  We've submitted the interview we had with Will to the Google Form that Piet created.  Thank you!
> 
> Cheers,
> Thuy
> 
> Thuy Duong
> UX Designer and Researcher
> PureApplication System
> 206.883.3176
> ttduong at us.ibm.com 	
> <1E785331.jpg>
> 11501 Burnet Rd
> Austin, Texas 78758
> United States
> 
> 
> <graycol.gif>"Kruithof, Piet" ---03/28/2014 03:11:20 PM---Excellent! Updated form can be found at:
> 
> From: "Kruithof, Piet" <pieter.c.kruithof-jr at hp.com>
> To: Jeffrey A Calcaterra/Raleigh/IBM at IBMUS
> Cc: Jacki Bauer <jacki.bauer at RACKSPACE.COM>, Ju Lim <julim at redhat.com>, "Liz Blanchard" <lsurette at redhat.com>, "Meingast, Melissa" <Melissa.Meingast at hp.com>, Michelle Peterson <michelle.peterson at RACKSPACE.COM>, "openstack-personas at lists.openstack.org" <openstack-personas at lists.openstack.org>, "Gallagher, Phyllis" <phyllis.gallagher at hp.com>, Thuy T Duong/Austin/IBM at IBMUS
> Date: 03/28/2014 03:11 PM
> Subject: RE: [Openstack-personas] link to persona interview questions
> 
> 
> 
> Excellent!
>  
> Updated form can be found at:
>  
> https://docs.google.com/forms/d/1bQFygy9RGCam_Nw9xyrXPSY0TxwIcGALTsuSeir-M5s/edit
>  
> Piet
>  
>  
> From: Jeffrey A Calcaterra [mailto:jacalcat at us.ibm.com] 
> Sent: Friday, March 28, 2014 6:22 AM
> To: Kruithof, Piet
> Cc: Jacki Bauer; Ju Lim; Liz Blanchard; Meingast, Melissa; Michelle Peterson; openstack-personas at lists.openstack.org; Gallagher, Phyllis; Thuy T Duong
> Subject: RE: [Openstack-personas] link to persona interview questions
>  
> Hi Piet, 
> 
> We used it yesterday and it seemed to work very well. 
> 
> Jeff 
> 
> Jeff Calcaterra
> IBM SmartCloud Entry User Experience Design and Research
> STG UI Patent Board Chair
> email: jacalcat at us.ibm.com
> Portfolio: http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/ 
> 
> 
> 
> From:        "Kruithof, Piet" <pieter.c.kruithof-jr at hp.com> 
> To:        Jacki Bauer <jacki.bauer at RACKSPACE.COM>, Jeffrey A Calcaterra/Raleigh/IBM at IBMUS, 
> Cc:        Ju Lim <julim at redhat.com>, Liz Blanchard <lsurette at redhat.com>, "Meingast, Melissa" <Melissa.Meingast at hp.com>, Michelle Peterson <michelle.peterson at RACKSPACE.COM>, "openstack-personas at lists.openstack.org" <openstack-personas at lists.openstack.org>, "Gallagher, Phyllis" <phyllis.gallagher at hp.com>, Thuy T Duong/Austin/IBM at IBMUS 
> Date:        03/27/2014 03:28 PM 
> Subject:        RE: [Openstack-personas] link to persona interview questions 
> 
> 
> 
> Just wanted to confirm that the link that Jeff had provided is the final questionnaire.  If so, I’ll go ahead and add it to the Google form. 
>  
> Piet 
>  
> From: Jacki Bauer [mailto:jacki.bauer at RACKSPACE.COM] 
> Sent: Wednesday, March 26, 2014 9:14 AM
> To: Jeffrey A Calcaterra
> Cc: Ju Lim; Liz Blanchard; Meingast, Melissa; Michelle Peterson; openstack-personas at lists.openstack.org; Gallagher, Phyllis; Kruithof, Piet; Thuy T Duong
> Subject: Re: [Openstack-personas] link to persona interview questions 
>  
> Thanks Jeff, I think this is totally manageable now and will make for informative pilot interviews. 
>  
> I think recording these is really important. Has anyone recorded a google hangout before? If I can’t figure out how to do it I might just use webex. 
>  
>  
>  
> On Mar 25, 2014, at 10:45 PM, Jeffrey A Calcaterra <jacalcat at us.ibm.com> wrote: 
> 
> 
> All, 
> 
> I tried to pare down the survey in the way along the lines that Jackie had suggested. Here are the results: https://docs.google.com/document/d/1iVhjIQ1Rhd-i6HuAB9hvuERQF_x78giOiJsSRhbuCWk/edit 
> 
> Changes: 
> 1. I pared the questions down to about 1 1/2 pages and added a small introduction. 
> 
> 2. I tried to combine questions as much as possible and ask them more indirectly. For example, I asked "" for both of these: 
> -Cloud End Users  - How do you know how your applications/services are doing? How do you know if there is a problem? 
> -Cloud Operators - Where and how do you learn about new releases and feature improvements to OpenStack (or cloud tech overall) 
> Hopefully, the role of the user will make the right areas to probe obvious. 
> 
> 3. Newly added questions are blue. They are mostly trying to get at some of the more direct questions in a more open-ended way. 
> 
> It seems much more manageable. 
> 
> Also, I agree with Jackie's goals and added "Common scenarios for OpenStack", which I would also include things like self-service vs. admin provisioned and permissions for end users. 
> 
> Finally, I'm not sure if everyone was planning to record. We said that it is optional in our emails to participants and we will ask when participants join. I added that to the intro. 
> 
> Jeff 
> 
> Jeff Calcaterra
> IBM SmartCloud Entry User Experience Design and Research
> STG UI Patent Board Chair
> email: jacalcat at us.ibm.com
> Portfolio: http://pokgsa.ibm.com/gsa/pokgsa/home/j/a/jacalcat/public/ 
> 
> 
> 
> From:        Jacki Bauer <jacki.bauer at rackspace.com> 
> To:        Jeffrey A Calcaterra/Raleigh/IBM at IBMUS, 
> Cc:        Liz Blanchard <lsurette at redhat.com>, "Gallagher, Phyllis" <phyllis.gallagher at hp.com>, "Kruithof, Piet" <pieter.c.kruithof-jr at hp.com>, Ju Lim <julim at redhat.com>, "Meingast, Melissa" <Melissa.Meingast at hp.com>, "openstack-personas at lists.openstack.org" <openstack-personas at lists.openstack.org>, Thuy T Duong/Austin/IBM at IBMUS, Michelle Peterson <michelle.peterson at rackspace.com> 
> Date:        03/25/2014 09:26 AM 
> Subject:        Re: [Openstack-personas] link to persona interview questions 
> 
> 
> 
> 
> Jeff, 
> Thanks for doing this! I agree with starting with the environment to provide context. And the flow is much better. But I think there are still too many questions for an interviewer to get through. 
> 
> My recommendation would be to have 4-6 very high level questions. For each of those questions, we have a cheat sheet in front of us with a variety of probing questions that will get us to what we want to learn. A lot of times the interviewee will answer those questions on their own, but if they are going in a direction that isn’t helpful, we can use the cheat sheet to keep them on topic. That way we leave opportunity for discovering things we didn’t think to ask and avoid accidentally leading the interviewee to the answers we are looking for. 
> 
> The first section of this article describes this method -  http://lorrainepaterson.wordpress.com/2010/07/30/user-research-and-persona-creation-part-1-data-gathering-methods/ 
> 
> Also, I still don’t have a good understanding of the goals of this study and what we want the resulting personas to do for us - I think this is making things more difficult for the group, as there is no priority on which topics to cover. I made a pretty lame attempt to write up a goal in the Google doc that Jeff shared. 
> 
> If people agree with this approach, I have some time today to work on it, or anyone else can jump in. 
> 
> -Jacki 
> 
> PS - Sorry everyone for opening the can of worms at the last minute. I meant to look at this last Wednesday and completely forgot. 
> 
> 
> 
> 
> On Mar 25, 2014, at 7:19 AM, Jeffrey A Calcaterra <jacalcat at us.ibm.com> wrote: 
> 
> All, 
> 
> Here is yet another version... 
> 
> I had started with my own arrangement of questions yesterday that I was going to send out and blended together what Jacki had done as well. I got the questions down by about a half a page. 
> 
> A few notes: 
> 1. I started the interview with the environment, which I think is very helpful because that provides much of the context for the subsequent discussion. 
> 2. I tried to combine and remove redundant questions when possible and I put those at the end with comments. Questions that I added are in blue. 
> 3. I added all the Role-specific questions in green. 
> 
> To me, this seems to flow better as I imagine interviewing a participant. Any feedback? 
> 
> Jeff 
> 
> Jeff Calcaterra
> IBM SmartCloud Entry User Experience Design and Research
> STG UI Patent Board Chair
> email: jacalcat at us.ibm.com 
> 
> 
> 
> 
> From:        Jacki Bauer <jacki.bauer at RACKSPACE.COM> 
> To:        "Kruithof, Piet" <pieter.c.kruithof-jr at hp.com>, 
> Cc:        "Gallagher, Phyllis" <phyllis.gallagher at hp.com>, "openstack-personas at lists.openstack.org" <openstack-personas at lists.openstack.org>, Liz Blanchard <lsurette at redhat.com> 
> Date:        03/24/2014 01:02 PM 
> Subject:        Re: [Openstack-personas] link to persona interview questions 
> 
> 
> 
> 
> In an attempt to consolidate questions, I went ahead and sorted all of the questions by theme. Almost all the questions are variations on the following:
> What do you do?
> How often do you do it?
> Who do you work with?
> How do you do it?
> What do you do it on / Where do you do it?
> What are your priorities?
> What are your problems?
> Here’s the document with the sorted questions - https://docs.google.com/document/d/1E4eujvFhtvBBAuADT9OymXNCkczDV_BpUlje-4Dm2-U/edit?usp=sharing 
> 
> Obviously we won’t ask people these vague questions, but do the categories represent what we want to learn? Can we eliminate any? Maybe we can come up with one or two main questions per category and leave the others as sub-questions/conversation helpers. 
> 
> Feel free to leave comments or vote on priorities in the Google doc. 
> 
> -J 
> 
> 
> 
> 
> 
> 
> On Mar 23, 2014, at 12:27 AM, Kruithof, Piet <pieter.c.kruithof-jr at hp.com> wrote: 
> 
> Here is a link to the interview questions for the OpenStack Personas. 
> 
> https://docs.google.com/forms/d/1bQFygy9RGCam_Nw9xyrXPSY0TxwIcGALTsuSeir-M5s/edit?usp=sharing 
> 
> One word of warning – there are a lot of questions!  It feels like we may need to reduce it a bit or consolidate some of the questions. 
> 
> Piet 
> 
> Pieter Kruithof, MS, CPE
> UX Design and Research Lead
> Cloud OS 
> 
> pieter.c.kruithof-jr at hp.com
> T +1 970 8981918
> M +1 512 5762844 
> 
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