<div dir="ltr">Hi Jeff, great question, of course docs are the answer. :)<div class="gmail_extra"><br><div class="gmail_quote">On Mon, Sep 8, 2014 at 4:03 PM, Jeff Silverman <span dir="ltr"><<a href="mailto:jeff@sweetlabs.com" target="_blank">jeff@sweetlabs.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div dir="ltr"><div style="font-family:'times new roman',serif">I am having troubles booting an server. It will start booting, perhaps for several minutes, and then it will go into an error state.</div><div style="font-family:'times new roman',serif"><br></div><div style="font-family:'times new roman',serif"><pre>root@controller1-prod.sea:/home/jeff# nova list<br>+--------------------------------------+-----------------------+--------+----------------------+-------------+----------------------+<br>| ID | Name | Status | Task State | Power State | Networks |<br>+--------------------------------------+-----------------------+--------+----------------------+-------------+----------------------+<br>| 72cc091c-3ebc-40c5-b075-32295003edc9 | jeff5_app1-pokki-dev3 | BUILD | block_device_mapping | NOSTATE | VLAN_40=10.50.40.93 |<br>| 6633c7f1-5aba-4b49-8781-bd1d74b1b72e | jeff_app1-pokki-dev3 | ACTIVE | - | Running | VLAN_40=10.50.40.92 |<br>| 4f45c14d-57bf-4dc8-9e96-d7934816fa6e | observium1-prod | ACTIVE | - | Running | VLAN_15=10.50.15.144 |<br>+--------------------------------------+-----------------------+--------+----------------------+-------------+----------------------+<br>root@controller1-prod.sea:/home/jeff# <br>root@controller1-prod.sea:/home/jeff# nova list<br>+--------------------------------------+-----------------------+--------+------------+-------------+----------------------+<br>| ID | Name | Status | Task State | Power State | Networks |<br>+--------------------------------------+-----------------------+--------+------------+-------------+----------------------+<br>| 72cc091c-3ebc-40c5-b075-32295003edc9 | jeff5_app1-pokki-dev3 | ERROR | - | NOSTATE | |<br>| 6633c7f1-5aba-4b49-8781-bd1d74b1b72e | jeff_app1-pokki-dev3 | ACTIVE | - | Running | VLAN_40=10.50.40.92 |<br>| 4f45c14d-57bf-4dc8-9e96-d7934816fa6e | observium1-prod | ACTIVE | - | Running | VLAN_15=10.50.15.144 |<br>+--------------------------------------+-----------------------+--------+------------+-------------+----------------------+<br>root@controller1-prod.sea:/home/jeff# </pre></div><div><br></div><div><div style="font-family:'times new roman',serif">I have tried using the --debug switch to the nova command, and I see the API calls go by. They all have 200 status codes.</div><div style="font-family:'times new roman',serif"><br></div><div style="font-family:'times new roman',serif">I have tried fgreping the ID in /var/log/* with the -r switch, and I see lots of GETs with 200 status returns. On one of the tests, I was experimenting with using a network port, and I see that something is deleting the network port, but this latest attempt didn't use a network port.</div><div style="font-family:'times new roman',serif"><br></div><div style="font-family:'times new roman',serif"><br></div><div style="font-family:'times new roman',serif">What I am looking for is a pointer to a general troubleshooting process. If everybody who is having problems sends a message to a mailing list - well, that doesn't scale very well.</div><div style="font-family:'times new roman',serif"><br></div></div></div></blockquote><div><br></div><div>We use both the documentation and an Ask site for supporting users. Here's the documentation that should help you: </div><div><br></div><div><a href="http://docs.openstack.org/admin-guide-cloud/content/section_compute-troubleshooting.html">http://docs.openstack.org/admin-guide-cloud/content/section_compute-troubleshooting.html</a><br></div><div><br></div><div>Also, looking on previously asked questions on <a href="http://ask.openstack.org">http://ask.openstack.org</a>, there's a pointer to this blog entry:</div><div><a href="http://virtual2privatecloud.com/?p=312">http://virtual2privatecloud.com/?p=312</a><br></div><div><br></div><div>Hope that helps.</div><div>Anne</div><div> </div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div dir="ltr"><div><div style="font-family:'times new roman',serif"></div><div style="font-family:'times new roman',serif"><br></div><div style="font-family:'times new roman',serif">Thank you</div><span class=""><font color="#888888"><div style="font-family:'times new roman',serif"><br></div><div style="font-family:'times new roman',serif"><br></div><div style="font-family:'times new roman',serif">Jeff</div><div style="font-family:'times new roman',serif"><br></div><br></font></span></div><span class=""><font color="#888888"><div><br></div>-- <br><div dir="ltr"><b>Jeff Silverman</b><div>Systems Engineer</div><div><a href="tel:%28253%29%20459-2318" value="+12534592318" target="_blank">(253) 459-2318</a> (c)</div><div><img src="https://dl.dropboxusercontent.com/u/16943296/SweetLabs-Signatures/New_2014/signature-logo.png"><br></div></div>
</font></span></div>
<br>_______________________________________________<br>
OpenStack-operators mailing list<br>
<a href="mailto:OpenStack-operators@lists.openstack.org">OpenStack-operators@lists.openstack.org</a><br>
<a href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-operators" target="_blank">http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-operators</a><br>
<br></blockquote></div><br></div></div>