[openstack-dev] [all] How can we get more feedback from users?

Angus Salkeld asalkeld at mirantis.com
Fri Oct 24 06:16:03 UTC 2014


On Fri, Oct 24, 2014 at 4:00 PM, Stefano Maffulli <stefano at openstack.org>
wrote:

> Hi Angus,
>
> quite a noble intent, one that requires lots of attempts like this you
> have started.
>
> On 10/23/2014 09:32 PM, Angus Salkeld wrote:
> > I have felt some grumblings about usability issues with Heat
> > templates/client/etc..
> > and wanted a way that users could come and give us feedback easily (low
> > barrier). I started an etherpad
> > (https://etherpad.openstack.org/p/heat-useablity-improvements) - the
> > first win is it is spelt wrong :-O
>
> :)
>
> > We now have some great feedback there in a very short time, most of this
> > we should be able to solve.
> >
> > This lead me to think, "should OpenStack have a more general mechanism
> > for users to provide feedback". The idea is this is not for bugs or
> > support, but for users to express pain points, requests for features and
> > docs/howtos.
>
> One place to start is to pay attention to what happens on the operators
> mailing list. Posting this message there would probably help since lots
> of users hang out there.
>
> In Paris there will be another operators mini-summit, the fourth IIRC,
> one every 3 months more or less (I can't find the details at the moment,
> I assume they'll be published soon -- Ideas are being collected on
> https://etherpad.openstack.org/p/PAR-ops-meetup).
>
>
Thanks for those pointers, we very interested in feedback from operators,
but
in this case I am talking more about end users not operators (people that
actually use our API).

-Angus


> Another effort to close this 'feedback loop' is the new working group
> temporarily named 'influencers' that will meet in Paris for the first
> time:
>
> https://openstacksummitnovember2014paris.sched.org/event/268a9853812c22ca8d0636b9d8f0c831
>
> It's great to see lots of efforts going in the same direction. Keep 'em
> coming.
>
> /stef
>
> --
> Ask and answer questions on https://ask.openstack.org
>
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